Bilingual Customer Service Representative
TEKsystems, Phoenix, AZ, United States
Job Description
Join a third party Financial Services company as a Spanish Bilingual Customer Service Representative in a work from home setting.
Customer Service Representatives will be calling on auto leases and loans to customers who have inefficiencies in their insurance.
This could be due to it being cancelled, missing a payment, something missing in the document, etc.
The customer service rep will be calling the customer on behalf of the insurance (Capital One, GM, BMW, Audi, Credit Unions, etc.) to gather more information. Overall, they are assisting customers with problem resolutions to make sure all insurance requirements are met.
All informative calls, not sales or collections
14 calls an hour, 100% on the phones all day
Verify insurance with agents (for example if a deduction is too high).
Upload information to company's internal website.
Leave scripted messages when insurance agents don't answer the phone (based on client approved messages).
Main Position Details
Start: 4/20
Pay: $16.00/Hr
Training: First 3 weeks 8:30am-5:00pm CST, they will go through classroom training, shadowing, and handling calls with people listening in.
Schedule: Must be open for either of the following options:
• Monday - Friday 10:30am - 7:00pm CST
• Tuesday - Saturday 10:30am - 7:00pm CST
Location: 100% Remote
Duration: 3 Month Contract-to-hire
Qualifications
High School Diploma
1+ year of Customer service experience
Bilingual in Spanish & English
Ability to type 30 WPM
Comfort level that they WILL be on the phones all day long
Job Type & Location This is a Contract to Hire position based out of Phoenix, AZ. (fully remote)
Pay and Benefits The pay for this position is $16.00/hr. Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the temporary role may include the following: Medical, dental & vision, Critical Illness, Accident, and Hospital, 401(k) Retirement Plan – Pre-tax and Roth post‑tax contributions available, Life Insurance (Voluntary Life & AD&D for the employee and dependents), Short and long-term disability, Health Spending Account (HSA), Transportation benefits, Employee Assistance Program, Time Off/Leave (PTO, Vacation, or Sick Leave).
Workplace Type This is a fully remote position.
Application Deadline This position is anticipated to close on Apr 20, 2026.
Equal Opportunity Employer The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information, or any characteristic protected by law.
#J-18808-Ljbffr
Customer Service Representatives will be calling on auto leases and loans to customers who have inefficiencies in their insurance.
This could be due to it being cancelled, missing a payment, something missing in the document, etc.
The customer service rep will be calling the customer on behalf of the insurance (Capital One, GM, BMW, Audi, Credit Unions, etc.) to gather more information. Overall, they are assisting customers with problem resolutions to make sure all insurance requirements are met.
All informative calls, not sales or collections
14 calls an hour, 100% on the phones all day
Verify insurance with agents (for example if a deduction is too high).
Upload information to company's internal website.
Leave scripted messages when insurance agents don't answer the phone (based on client approved messages).
Main Position Details
Start: 4/20
Pay: $16.00/Hr
Training: First 3 weeks 8:30am-5:00pm CST, they will go through classroom training, shadowing, and handling calls with people listening in.
Schedule: Must be open for either of the following options:
• Monday - Friday 10:30am - 7:00pm CST
• Tuesday - Saturday 10:30am - 7:00pm CST
Location: 100% Remote
Duration: 3 Month Contract-to-hire
Qualifications
High School Diploma
1+ year of Customer service experience
Bilingual in Spanish & English
Ability to type 30 WPM
Comfort level that they WILL be on the phones all day long
Job Type & Location This is a Contract to Hire position based out of Phoenix, AZ. (fully remote)
Pay and Benefits The pay for this position is $16.00/hr. Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the temporary role may include the following: Medical, dental & vision, Critical Illness, Accident, and Hospital, 401(k) Retirement Plan – Pre-tax and Roth post‑tax contributions available, Life Insurance (Voluntary Life & AD&D for the employee and dependents), Short and long-term disability, Health Spending Account (HSA), Transportation benefits, Employee Assistance Program, Time Off/Leave (PTO, Vacation, or Sick Leave).
Workplace Type This is a fully remote position.
Application Deadline This position is anticipated to close on Apr 20, 2026.
Equal Opportunity Employer The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information, or any characteristic protected by law.
#J-18808-Ljbffr