Bilingual Customer Service Representative
TEKsystems, Dallas, TX, United States
Join a third party Financial Services company as a Spanish Bilingual Customer Service Representative in a work from home setting.
Job Description
Customer service representatives will call on auto leases and loans to customers who have inefficiencies in their insurance.
This could be due to it being cancelled, missing a payment, missing documents, etc.
The representative will call the customer on behalf of the insurance (Capital One, GM, BMW, Audi, Credit Unions, etc.) to gather more information and assist with problem resolution to ensure all insurance requirements are met.
All informative calls, not sales or collections.
Make approximately 14 calls an hour, 100% on the phones all day.
Verify insurance with agents (for example if a deduction is too high).
Upload information to the company's internal website.
Leave scripted messages when insurance agents don't answer the phone (based on client approved messages).
Employment Details Start: 4/20 Pay: $16.00/hr Duration: 3 Month Contract-to-hire Location: 100% Remote
Schedule Options
Monday - Friday 10:30am - 7:00pm CST
Tuesday - Saturday 10:30am - 7:00pm CST
Qualifications
High School Diploma
1+ year of customer service experience
Bilingual in Spanish & English
Ability to type 30 WPM
Comfort level that they will be on the phones all day long
Benefits
Medical, dental & vision
Critical Illness, Accident, and Hospital
401(k) Retirement Plan – Pre‑tax and Roth post‑tax contributions available
Life Insurance (Voluntary Life & AD&D for the employee and dependents)
Short and long‑term disability
Health Spending Account (HSA)
Transportation benefits
Employee Assistance Program
Time Off/Leave (PTO, Vacation or Sick Leave)
EEO Statement The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
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Job Description
Customer service representatives will call on auto leases and loans to customers who have inefficiencies in their insurance.
This could be due to it being cancelled, missing a payment, missing documents, etc.
The representative will call the customer on behalf of the insurance (Capital One, GM, BMW, Audi, Credit Unions, etc.) to gather more information and assist with problem resolution to ensure all insurance requirements are met.
All informative calls, not sales or collections.
Make approximately 14 calls an hour, 100% on the phones all day.
Verify insurance with agents (for example if a deduction is too high).
Upload information to the company's internal website.
Leave scripted messages when insurance agents don't answer the phone (based on client approved messages).
Employment Details Start: 4/20 Pay: $16.00/hr Duration: 3 Month Contract-to-hire Location: 100% Remote
Schedule Options
Monday - Friday 10:30am - 7:00pm CST
Tuesday - Saturday 10:30am - 7:00pm CST
Qualifications
High School Diploma
1+ year of customer service experience
Bilingual in Spanish & English
Ability to type 30 WPM
Comfort level that they will be on the phones all day long
Benefits
Medical, dental & vision
Critical Illness, Accident, and Hospital
401(k) Retirement Plan – Pre‑tax and Roth post‑tax contributions available
Life Insurance (Voluntary Life & AD&D for the employee and dependents)
Short and long‑term disability
Health Spending Account (HSA)
Transportation benefits
Employee Assistance Program
Time Off/Leave (PTO, Vacation or Sick Leave)
EEO Statement The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
#J-18808-Ljbffr