Document Processing Specialist
Assurant, Miami, FL, United States
Overview Of Position
Assurant is seeking a detail-oriented Document Processing Specialist to support our Financial Services Operations team. In this role, you’ll handle a variety of mid‑level to complex back‑office tasks that help keep our claims and mail operations running smoothly. You’ll follow established procedures while using independent judgment when needed to ensure documents, mail, and financial items are processed accurately and efficiently.
Hybrid model: in‑office 3 days per week at our Miami, FL office, 701 Waterford Way, Miami, FL 33126.
Process & Document Management
Operate computerized scanning equipment to image claim documents, emails, and faxes
Research, index, and route documents and digital photos to proper queues
File and maintain both electronic and physical documents
Handle archival retention and destruction following Records Retention guidelines
Check Reconciliation
Manage urgent mailbox requests, client inquiries, and check refund requests
Research lockbox transactions and document reasons for returned checks
Reconcile cleared checks and monthly reports
Mail Handling
Open, sort, prep, and batch incoming mail by product and priority
Prepare outgoing correspondence and mass mailings
Deliver and distribute letters, parcels, and packages across departments
Record data in mail control logs
Assist with special projects and business needs as assigned
Provide backup support for manual processes
Requirements
High school diploma or GED
At least 2 years of office experience
Proficiency with computers, office equipment, and standard software
Exceptional attention to detail
Ability to multitask and maintain accuracy in repetitive tasks
Ability to work independently with minimal supervision
Comfortable in a fast‑paced environment and able to balance competing priorities
Desired Skills / Experience
Knowledge of insurance claims documents
Experience with Salesforce
Intermediate skills in Microsoft Word and Excel
Ability to perform mail merges with Word and Excel
Pay Range: $15.03 - $23.29
Expected Application Deadline: 04/15/2026
Equal Employment Opportunity Statement: Assurant is an Equal Employment Opportunity employer and does not use or consider race, color, religion, sex, national origin, age, disability, veteran status, sexual orientation, gender identity, or any other characteristic protected by federal, state, or local law in employment decisions.
#J-18808-Ljbffr
Hybrid model: in‑office 3 days per week at our Miami, FL office, 701 Waterford Way, Miami, FL 33126.
Process & Document Management
Operate computerized scanning equipment to image claim documents, emails, and faxes
Research, index, and route documents and digital photos to proper queues
File and maintain both electronic and physical documents
Handle archival retention and destruction following Records Retention guidelines
Check Reconciliation
Manage urgent mailbox requests, client inquiries, and check refund requests
Research lockbox transactions and document reasons for returned checks
Reconcile cleared checks and monthly reports
Mail Handling
Open, sort, prep, and batch incoming mail by product and priority
Prepare outgoing correspondence and mass mailings
Deliver and distribute letters, parcels, and packages across departments
Record data in mail control logs
Assist with special projects and business needs as assigned
Provide backup support for manual processes
Requirements
High school diploma or GED
At least 2 years of office experience
Proficiency with computers, office equipment, and standard software
Exceptional attention to detail
Ability to multitask and maintain accuracy in repetitive tasks
Ability to work independently with minimal supervision
Comfortable in a fast‑paced environment and able to balance competing priorities
Desired Skills / Experience
Knowledge of insurance claims documents
Experience with Salesforce
Intermediate skills in Microsoft Word and Excel
Ability to perform mail merges with Word and Excel
Pay Range: $15.03 - $23.29
Expected Application Deadline: 04/15/2026
Equal Employment Opportunity Statement: Assurant is an Equal Employment Opportunity employer and does not use or consider race, color, religion, sex, national origin, age, disability, veteran status, sexual orientation, gender identity, or any other characteristic protected by federal, state, or local law in employment decisions.
#J-18808-Ljbffr