Director, Repairs
Safran Group, Los Angeles, CA, United States
Director, Repairs
Employment type: Permanent, Full-time Location: Carson, California, United States Job description: Here, we craft excellence together. Your mission? Making the journey the most enjoyable part of the trip. Join our first-class team to reinvent in-flight experience. In the role of Director, Repairs you’ll play a pivotal part on our Repairs team. The Repair Station Director oversees the planning, logistics, repair activity and customer services for aircraft interior parts in need of repair. They will manage the teams that are responsible for the activities necessary to run the repair station from end to end. Responsibilities
Drive the teams to adhere to company specifications, work instructions, engineering prints and work orders. Ensure proper documentation of the materials used in the process to maintain traceability. Create and manage performance metrics. Work with the teams to analyze variances to determine & implement corrective actions. Develop strategic plans for resources required. Sponsor problem solving, root cause corrective action and recovery planning. Manage teams that process Warranty-repair orders/Claims. Establish systems and processes to communicate with the other departments to resolve any issues that compromise the promised delivery date of the repaired part. Sponsor the implementation of visual metrics, presentations and reports. Provide internal reporting, including project review presentations. Develop and execute strategic plans to continuously improve TAT (Turn‑Around‑Time). Manage the customer service representative team as the customer contact point for the repair station. Support any escalations or enquiries. Ensure customers are kept informed through excellent customer service. Sponsor the creation or improvement of repair station tracking reports. Monitor repair station KPIs and reports for off‑site repair shop within Safran. Manage the teams that follow up with other Safran repair sites & vendors to ensure on‑time part delivery. Manage the planning and logistics teams that support the repair station including planners, stockroom clerks, coordinators, shipping clerks. Supervisor Responsibilities
Oversees the duties of subordinate Managers and Supervisors, which supervise exempt and non‑exempt employees in Repairs Departments. The Director of Repairs is responsible for the overall direction, coordination and evaluation of the department's activities. Responsibilities include interviewing, hiring, and training; planning, assigning, and directing work; appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems. General Duties
All employees have an affirmative duty to protect and maintain the confidentiality of the Safran products. All employees are required to productively react to change and handle other essential tasks as assigned now or in the future. Other duties may be assigned. Benefits
Our suite of comprehensive benefits include health care (medical, dental and vision), life insurance, 401(k) savings plans with company match, paid time off, and employee discounts & rewards for consumer products/services and more! Management roles may be eligible for a bonus in accordance with the terms of the applicable incentive plan. Expected salary range: $133,230 - $209,360 USD (actual compensation determined based on experience, education, and other factors permitted by law). Qualifications
Bachelor's degree or higher. Minimum of 5 years of supply chain and/or program management and/or operations in aerospace, automotive or mechanical manufacturing environment. Minimum of 5 years of experience leading teams. Minimum of 2 years in a Part145 repair environment. Proficiency in Windows operating system, MS Word and Excel. Previous experience in planning or managing projects; ability to develop, lead, motivate working teams. Solid organizational skills including attention to detail and multi‑tasking skills. Excellent verbal and written communication skills, proficient ability to solve problems. Problem solving, well organized, detailed oriented and accurate. Legal
At Safran Cabin, we provide equal employment opportunity to all individuals regardless of race, color, religion, sex/gender, sexual orientation, gender identity/gender expression, marital status, pregnancy, age, national origin, ancestry, disability/medical condition, military or veteran status, citizenship status, genetic characteristics or information, or any other characteristic protected by applicable federal, state, and local laws.
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Employment type: Permanent, Full-time Location: Carson, California, United States Job description: Here, we craft excellence together. Your mission? Making the journey the most enjoyable part of the trip. Join our first-class team to reinvent in-flight experience. In the role of Director, Repairs you’ll play a pivotal part on our Repairs team. The Repair Station Director oversees the planning, logistics, repair activity and customer services for aircraft interior parts in need of repair. They will manage the teams that are responsible for the activities necessary to run the repair station from end to end. Responsibilities
Drive the teams to adhere to company specifications, work instructions, engineering prints and work orders. Ensure proper documentation of the materials used in the process to maintain traceability. Create and manage performance metrics. Work with the teams to analyze variances to determine & implement corrective actions. Develop strategic plans for resources required. Sponsor problem solving, root cause corrective action and recovery planning. Manage teams that process Warranty-repair orders/Claims. Establish systems and processes to communicate with the other departments to resolve any issues that compromise the promised delivery date of the repaired part. Sponsor the implementation of visual metrics, presentations and reports. Provide internal reporting, including project review presentations. Develop and execute strategic plans to continuously improve TAT (Turn‑Around‑Time). Manage the customer service representative team as the customer contact point for the repair station. Support any escalations or enquiries. Ensure customers are kept informed through excellent customer service. Sponsor the creation or improvement of repair station tracking reports. Monitor repair station KPIs and reports for off‑site repair shop within Safran. Manage the teams that follow up with other Safran repair sites & vendors to ensure on‑time part delivery. Manage the planning and logistics teams that support the repair station including planners, stockroom clerks, coordinators, shipping clerks. Supervisor Responsibilities
Oversees the duties of subordinate Managers and Supervisors, which supervise exempt and non‑exempt employees in Repairs Departments. The Director of Repairs is responsible for the overall direction, coordination and evaluation of the department's activities. Responsibilities include interviewing, hiring, and training; planning, assigning, and directing work; appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems. General Duties
All employees have an affirmative duty to protect and maintain the confidentiality of the Safran products. All employees are required to productively react to change and handle other essential tasks as assigned now or in the future. Other duties may be assigned. Benefits
Our suite of comprehensive benefits include health care (medical, dental and vision), life insurance, 401(k) savings plans with company match, paid time off, and employee discounts & rewards for consumer products/services and more! Management roles may be eligible for a bonus in accordance with the terms of the applicable incentive plan. Expected salary range: $133,230 - $209,360 USD (actual compensation determined based on experience, education, and other factors permitted by law). Qualifications
Bachelor's degree or higher. Minimum of 5 years of supply chain and/or program management and/or operations in aerospace, automotive or mechanical manufacturing environment. Minimum of 5 years of experience leading teams. Minimum of 2 years in a Part145 repair environment. Proficiency in Windows operating system, MS Word and Excel. Previous experience in planning or managing projects; ability to develop, lead, motivate working teams. Solid organizational skills including attention to detail and multi‑tasking skills. Excellent verbal and written communication skills, proficient ability to solve problems. Problem solving, well organized, detailed oriented and accurate. Legal
At Safran Cabin, we provide equal employment opportunity to all individuals regardless of race, color, religion, sex/gender, sexual orientation, gender identity/gender expression, marital status, pregnancy, age, national origin, ancestry, disability/medical condition, military or veteran status, citizenship status, genetic characteristics or information, or any other characteristic protected by applicable federal, state, and local laws.
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