Director, People Operations
SPINS, Chicago, IL, United States
Director, People Operations
For over 20 years, SPINS has been a leader in recognizing the transformative power of data in retail, offering clients cutting‑edge tools to engage the fast‑growing health & wellness market. The company delivers the most comprehensive consumer insights, analytics, and consulting services to help clients understand and meet their customers’ needs.
This role is based in Chicago, IL with a hybrid schedule of two in-office days per week.
Job Duties & Responsibilities
Lead the People Operations Team
Develop and manage a high‑performance People Operations team.
Ensure consistent execution of People Ops programs and processes.
Maintain operational standards across recruiting, onboarding, and employee lifecycle activities.
Provide trusted operational support to leaders across the organization.
Offer HR business partner support to functional leaders, guiding team structure, performance management, workforce planning, and organizational effectiveness.
Navigate Employee Relations Issues
Lead and support employee relations matters and workplace investigations.
Partner with leaders to address team challenges, performance concerns, and workplace conflicts.
Ensure People Ops policies are applied consistently and fairly.
Collaborate with Legal on sensitive or complex situations.
Operate People Systems and Payroll Coordination
Manage People Ops technology platforms including Paylocity (HRIS and payroll) and Deel.
Operationalize AI‑driven tools and automation to improve efficiency, streamline processes, and enhance data accuracy and insights.
Oversee payroll coordination in partnership with Finance/Accounting.
Maintain vendor relationships supporting People Ops systems and benefits.
Administer Core Talent Processes
Run and continuously improve annual performance and compensation review cycles.
Execute promotion and salary adjustment processes.
Support Workforce Planning
Maintain headcount and workforce reporting.
Support Finance/Accounting with workforce data requests.
Ensure people data across systems remains accurate and accessible.
Requirements
8+ years of experience in People Operations or People Ops leadership roles.
Demonstrated hands‑on experience leading a small People Operations team in high‑ambiguity organizations with 500+ employees.
Strong experience navigating employee relations issues and workplace investigations.
Expertise with HRIS platforms such as Paylocity, Deel, or comparable systems.
Hands‑on experience implementing technology‑enabled or AI‑supported HR processes, including workflow automation and AI‑based tools (e.g., Microsoft Copilot).
Experience administering performance and compensation cycles.
Experience providing HR business partner support to leaders, including performance coaching, organizational planning, and guiding teams through change.
Strong judgment, problem‑solving, and communication skills.
PHR or SPHR certification.
Salary Range $175,000/yr – $200,000/yr plus eligibility for a performance‑based bonus.
What SPINS Offers
Hybrid work options for flexibility.
Paid time to volunteer with a chosen organization and matched charitable donations.
Semi‑annual company‑wide employee survey influencing programs, perks, and culture.
The SPINS Way
Direct – we communicate with clarity, honesty, and respect in all situations.
Determined – we are committed to overcoming obstacles, adapting to change, and rapidly translating learning into action.
Passionate – we go above and beyond to help partners achieve goals, challenge assumptions, and forge new paths.
Collaborative – we work together to produce outcomes greater than individual contributions.
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This role is based in Chicago, IL with a hybrid schedule of two in-office days per week.
Job Duties & Responsibilities
Lead the People Operations Team
Develop and manage a high‑performance People Operations team.
Ensure consistent execution of People Ops programs and processes.
Maintain operational standards across recruiting, onboarding, and employee lifecycle activities.
Provide trusted operational support to leaders across the organization.
Offer HR business partner support to functional leaders, guiding team structure, performance management, workforce planning, and organizational effectiveness.
Navigate Employee Relations Issues
Lead and support employee relations matters and workplace investigations.
Partner with leaders to address team challenges, performance concerns, and workplace conflicts.
Ensure People Ops policies are applied consistently and fairly.
Collaborate with Legal on sensitive or complex situations.
Operate People Systems and Payroll Coordination
Manage People Ops technology platforms including Paylocity (HRIS and payroll) and Deel.
Operationalize AI‑driven tools and automation to improve efficiency, streamline processes, and enhance data accuracy and insights.
Oversee payroll coordination in partnership with Finance/Accounting.
Maintain vendor relationships supporting People Ops systems and benefits.
Administer Core Talent Processes
Run and continuously improve annual performance and compensation review cycles.
Execute promotion and salary adjustment processes.
Support Workforce Planning
Maintain headcount and workforce reporting.
Support Finance/Accounting with workforce data requests.
Ensure people data across systems remains accurate and accessible.
Requirements
8+ years of experience in People Operations or People Ops leadership roles.
Demonstrated hands‑on experience leading a small People Operations team in high‑ambiguity organizations with 500+ employees.
Strong experience navigating employee relations issues and workplace investigations.
Expertise with HRIS platforms such as Paylocity, Deel, or comparable systems.
Hands‑on experience implementing technology‑enabled or AI‑supported HR processes, including workflow automation and AI‑based tools (e.g., Microsoft Copilot).
Experience administering performance and compensation cycles.
Experience providing HR business partner support to leaders, including performance coaching, organizational planning, and guiding teams through change.
Strong judgment, problem‑solving, and communication skills.
PHR or SPHR certification.
Salary Range $175,000/yr – $200,000/yr plus eligibility for a performance‑based bonus.
What SPINS Offers
Hybrid work options for flexibility.
Paid time to volunteer with a chosen organization and matched charitable donations.
Semi‑annual company‑wide employee survey influencing programs, perks, and culture.
The SPINS Way
Direct – we communicate with clarity, honesty, and respect in all situations.
Determined – we are committed to overcoming obstacles, adapting to change, and rapidly translating learning into action.
Passionate – we go above and beyond to help partners achieve goals, challenge assumptions, and forge new paths.
Collaborative – we work together to produce outcomes greater than individual contributions.
#J-18808-Ljbffr