Senior Collections Specialist
Synergy Business Consulting, Boca Raton, FL, United States
We are seeking a high-energy B2B Collections Specialist to manage the order-to-cash process for a diverse portfolio of customers. You will serve as a key liaison between sales, billing, and IT to ensure payments are collected within terms and reconciliation issues are resolved swiftly.
This role is ideal for a self-starter who thrives in a fast-paced environment and possesses a "can-do" attitude.
Please note: Due to the immediate needs of the department, we are looking for candidates who can hit the ground running; extensive training will not be provided for core functions.
Key Responsibilities
Portfolio Management: Drive collection efforts for assigned accounts to achieve monthly and yearly "over 60-day" goals.
Proactive Reconciliation: Identify and resolve billing discrepancies and reconciliation issues where customers claim invoices were not received or are incorrect.
Reporting & Updates: Provide accurate weekly and month-end "collection updates" on aging reports and credit hold statuses.
Escalations: Identify problem accounts for potential 3rd party collection placement and coordinate with the AR Manager.
Administrative Support: Process customer invoice/statement requests, handle incoming AR phone inquiries, and process credit card payments.
Systems Maintenance: Log all collection activity in the system and manage internal/external Salesforce tickets within prescribed SLAs.
Required Skills & Qualifications
Experience: Minimum 5 years of dedicated Business-to-Business (B2B) collections and account reconciliation experience.
Software: Proficiency in NetSuite is highly preferred.
Technical Skills: Strong proficiency in Microsoft Excel (data entry, basic formulas) and Word.
Communication: Exceptional negotiation skills with the ability to maintain professional, positive interactions even during difficult collection calls.
Attributes: Detail-oriented, analytical mindset for identifying payment trends, and a team-player mentality.
Education: High School diploma or GED required.
Work Schedule
Schedule: Full-time. Monday and Friday are remote; Tuesday, Wednesday, and Thursday are on-site in Boca Raton.
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This role is ideal for a self-starter who thrives in a fast-paced environment and possesses a "can-do" attitude.
Please note: Due to the immediate needs of the department, we are looking for candidates who can hit the ground running; extensive training will not be provided for core functions.
Key Responsibilities
Portfolio Management: Drive collection efforts for assigned accounts to achieve monthly and yearly "over 60-day" goals.
Proactive Reconciliation: Identify and resolve billing discrepancies and reconciliation issues where customers claim invoices were not received or are incorrect.
Reporting & Updates: Provide accurate weekly and month-end "collection updates" on aging reports and credit hold statuses.
Escalations: Identify problem accounts for potential 3rd party collection placement and coordinate with the AR Manager.
Administrative Support: Process customer invoice/statement requests, handle incoming AR phone inquiries, and process credit card payments.
Systems Maintenance: Log all collection activity in the system and manage internal/external Salesforce tickets within prescribed SLAs.
Required Skills & Qualifications
Experience: Minimum 5 years of dedicated Business-to-Business (B2B) collections and account reconciliation experience.
Software: Proficiency in NetSuite is highly preferred.
Technical Skills: Strong proficiency in Microsoft Excel (data entry, basic formulas) and Word.
Communication: Exceptional negotiation skills with the ability to maintain professional, positive interactions even during difficult collection calls.
Attributes: Detail-oriented, analytical mindset for identifying payment trends, and a team-player mentality.
Education: High School diploma or GED required.
Work Schedule
Schedule: Full-time. Monday and Friday are remote; Tuesday, Wednesday, and Thursday are on-site in Boca Raton.
#J-18808-Ljbffr