Parental Accountability Court Coordinator 2 - 00059438
Georgia Department of Human Services, Atlanta, GA, United States
Stronger Families for a Stronger Georgia.
The Georgia Department of Human Services (DHS) is a dynamic state agency responsible for delivering a wide range of services to Georgia's most vulnerable populations. Our mission is to strengthen Georgia by providing individuals and families access to services that promote self‑sufficiency, independence, and protect Georgia's vulnerable children and adults.
What we offer. Enjoy a generous benefits package that includes a flexible work schedule, unique training opportunities, employee retirement plan, 401(k) plan and 457 plan, 13 paid holidays, vacation & sick leave, medical, dental, vision, long/short‑term care, life insurance, and employee discount programs; in addition to telework opportunities depending upon the position.
The Division of Child Support Services (DCSS) is seeking candidates for the position of
Parental Accountability Court Coordinator 2 . This position is based at the DCSS office located in Milledgeville, Baldwin County, GA.
Pay Grade: H
Under general supervision, provides personal support services and crisis intervention to clients. May serve as case managers and evaluate, investigate, and resolve complaints. Acts as a liaison between the client and service providers.
Role and Responsibilities:
Liaison between the Division of Child Support Services and the assigned judicial circuit.
Communicate with clients and other constituents via telephone, email correspondence, and direct contact to ensure that support obligations are met.
Provide advocacy and accountability strategies to the program participants to promote sustainability of their child support obligation.
Promote problem‑solving case‑resolution efforts and perform core work and activities, including enforcement of orders, attending court hearings, addressing case‑management alerts, responding to customer inquiries, and conducting weekly meetings with program participants.
Maintain consistent documentation on participants’ program status.
Identify and meet with employers to secure employment for program participants.
Develop and maintain a comprehensive public relations process through the assessment of needs and referrals to resource providers who can provide necessary support and resources to address identified barriers.
Responsible for maintaining weekly and monthly reports as required per circuit.
Maintain required training as required by the agency.
Perform other professional responsibilities as assigned.
Core Competencies:
Ability to use customer service skills, including active listening and sound judgment.
Excellent oral, written, presentation, and interpersonal communication skills.
Strong proficiency in the use of Microsoft Office Suite, and/or standard software applications typically used in a corporate environment.
Qualifications:
Associate degree in a related field from an accredited college or university AND three (3) years of job‑related experience.
One (1) year of experience at the lower‑level PAC Coord 1 (SSP200) or position equivalent.
Note: An equivalent combination of knowledge, education, job or intern experience, training, or certifications that provides the necessary knowledge and skills to successfully perform the job at the level listed may be substituted year‑over‑year.
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The Georgia Department of Human Services (DHS) is a dynamic state agency responsible for delivering a wide range of services to Georgia's most vulnerable populations. Our mission is to strengthen Georgia by providing individuals and families access to services that promote self‑sufficiency, independence, and protect Georgia's vulnerable children and adults.
What we offer. Enjoy a generous benefits package that includes a flexible work schedule, unique training opportunities, employee retirement plan, 401(k) plan and 457 plan, 13 paid holidays, vacation & sick leave, medical, dental, vision, long/short‑term care, life insurance, and employee discount programs; in addition to telework opportunities depending upon the position.
The Division of Child Support Services (DCSS) is seeking candidates for the position of
Parental Accountability Court Coordinator 2 . This position is based at the DCSS office located in Milledgeville, Baldwin County, GA.
Pay Grade: H
Under general supervision, provides personal support services and crisis intervention to clients. May serve as case managers and evaluate, investigate, and resolve complaints. Acts as a liaison between the client and service providers.
Role and Responsibilities:
Liaison between the Division of Child Support Services and the assigned judicial circuit.
Communicate with clients and other constituents via telephone, email correspondence, and direct contact to ensure that support obligations are met.
Provide advocacy and accountability strategies to the program participants to promote sustainability of their child support obligation.
Promote problem‑solving case‑resolution efforts and perform core work and activities, including enforcement of orders, attending court hearings, addressing case‑management alerts, responding to customer inquiries, and conducting weekly meetings with program participants.
Maintain consistent documentation on participants’ program status.
Identify and meet with employers to secure employment for program participants.
Develop and maintain a comprehensive public relations process through the assessment of needs and referrals to resource providers who can provide necessary support and resources to address identified barriers.
Responsible for maintaining weekly and monthly reports as required per circuit.
Maintain required training as required by the agency.
Perform other professional responsibilities as assigned.
Core Competencies:
Ability to use customer service skills, including active listening and sound judgment.
Excellent oral, written, presentation, and interpersonal communication skills.
Strong proficiency in the use of Microsoft Office Suite, and/or standard software applications typically used in a corporate environment.
Qualifications:
Associate degree in a related field from an accredited college or university AND three (3) years of job‑related experience.
One (1) year of experience at the lower‑level PAC Coord 1 (SSP200) or position equivalent.
Note: An equivalent combination of knowledge, education, job or intern experience, training, or certifications that provides the necessary knowledge and skills to successfully perform the job at the level listed may be substituted year‑over‑year.
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