Director, Customer Engineering
Elastic, Phila, PA, United States
Director of Customer Engineering – Eastern United States
We are on the hunt for a Director of Customer Engineering for the Eastern United States to steer the direction for our customer architect team. At Elastic, our solutions are tailored to provide Observability, Cybersecurity, and Search AI, and we need a leader who is technically adept and can drive our teams to ensure our customers derive the most value from our offerings.
This leadership position requires a unique blend of people-focused, business-driven, and technically-savvy leadership. You will directly lead all aspects of a high-performing team of Customer Architects, using an intimate understanding of our technical solutions to empathize with your team's challenges and derive strategic solutions.
The Director of Customer Engineering plays a pivotal role in representing Elastic at the forefront. Given the intrinsic technical nature of our offerings, it is crucial for the Director to be proficient in the intricacies of our solutions, ensuring they can effectively communicate their value and drive consumption. This role requires frequent face-to-face engagements and travel of approximately 25% of the time, geared towards promoting and amplifying the consumption of our Elastic solutions across the Americas.
What You Will Be Doing
Lead and mentor Customer Architects, encouraging a culture of collaboration, innovation, and customer-centricity.
Serve as the technical pillar of leadership, ensuring that the region's strategies align with the technical nuances of our solutions. A background in sales engineering leadership is beneficial.
Employ both urgent and strategic approaches to address critical situations, instilling processes that address challenges at scale. Ensure that teams in the region are geared towards helping customers realize value and driving consumption.
Leverage your experience with distributed datastores, and areas such as observability, cybersecurity, or search to bring depth to the team's understanding of the market. Experience in vectors, machine learning, and GenAI will be an added advantage.
Work in tandem with regional sales leaders, account teams, and other stakeholders to ensure seamless communication and alignment of objectives.
What You Bring
Bachelor's degree in Computer Science, Engineering, Information Systems, or a related field (highly preferred).
Proven experience leading teams centered on consumption.
Technical expertise in distributed datastores and areas like observability, cybersecurity, or search. Familiarity with Elastic solutions is a significant advantage.
Familiarity or experience in the realms of vectors, machine learning, and GenAI.
Strong interpersonal and communication skills, with the ability to articulate complex technical concepts to a varied audience.
Ability to balance urgency with strategic planning, ensuring teams are always aligned with company and customer objectives.
Additional Information – We Take Care of Our People
Competitive pay based on the work you do here and not your previous salary.
Health coverage for you and your family in many locations.
Ability to craft your calendar with flexible locations and schedules for many roles.
Generous number of vacation days each year.
We match up to $2000 (or local currency equivalent) for financial donations and service.
Up to 40 hours each year to use toward volunteer projects you love.
Embracing parenthood with a minimum of 16 weeks of parental leave.
Compensation Compensation for this role is in the form of base salary plus a variable component, that together comprise the On-Target Earnings (OTE). On-Target Earnings (OTE) are based on a 70/30 pay mix (base salary / target variable). The typical starting OTE range for new hires in this role is $230,300—$364,300 USD.
Typical starting salary range: $161,300—$255,100 USD.
Typical starting variable range: $69,000—$109,200 USD.
Equal Employment Opportunity Elastic is an equal opportunity employer and is committed to creating an inclusive culture that celebrates different perspectives, experiences, and backgrounds. Qualified applicants will receive consideration for employment without regard to race, ethnicity, color, religion, sex, pregnancy, sexual orientation, gender identity or expression, national origin, age, marital status, protected veteran status, disability status, or any other basis protected by federal, state, or local law, ordinance, or regulation.
We welcome individuals with disabilities and strive to create an accessible and inclusive experience for all individuals. Please contact candidate_accessibility@elastic.co for accommodations.
Applicants have rights under Federal Employment Laws.
Please see
our Privacy Statement .
#J-18808-Ljbffr
This leadership position requires a unique blend of people-focused, business-driven, and technically-savvy leadership. You will directly lead all aspects of a high-performing team of Customer Architects, using an intimate understanding of our technical solutions to empathize with your team's challenges and derive strategic solutions.
The Director of Customer Engineering plays a pivotal role in representing Elastic at the forefront. Given the intrinsic technical nature of our offerings, it is crucial for the Director to be proficient in the intricacies of our solutions, ensuring they can effectively communicate their value and drive consumption. This role requires frequent face-to-face engagements and travel of approximately 25% of the time, geared towards promoting and amplifying the consumption of our Elastic solutions across the Americas.
What You Will Be Doing
Lead and mentor Customer Architects, encouraging a culture of collaboration, innovation, and customer-centricity.
Serve as the technical pillar of leadership, ensuring that the region's strategies align with the technical nuances of our solutions. A background in sales engineering leadership is beneficial.
Employ both urgent and strategic approaches to address critical situations, instilling processes that address challenges at scale. Ensure that teams in the region are geared towards helping customers realize value and driving consumption.
Leverage your experience with distributed datastores, and areas such as observability, cybersecurity, or search to bring depth to the team's understanding of the market. Experience in vectors, machine learning, and GenAI will be an added advantage.
Work in tandem with regional sales leaders, account teams, and other stakeholders to ensure seamless communication and alignment of objectives.
What You Bring
Bachelor's degree in Computer Science, Engineering, Information Systems, or a related field (highly preferred).
Proven experience leading teams centered on consumption.
Technical expertise in distributed datastores and areas like observability, cybersecurity, or search. Familiarity with Elastic solutions is a significant advantage.
Familiarity or experience in the realms of vectors, machine learning, and GenAI.
Strong interpersonal and communication skills, with the ability to articulate complex technical concepts to a varied audience.
Ability to balance urgency with strategic planning, ensuring teams are always aligned with company and customer objectives.
Additional Information – We Take Care of Our People
Competitive pay based on the work you do here and not your previous salary.
Health coverage for you and your family in many locations.
Ability to craft your calendar with flexible locations and schedules for many roles.
Generous number of vacation days each year.
We match up to $2000 (or local currency equivalent) for financial donations and service.
Up to 40 hours each year to use toward volunteer projects you love.
Embracing parenthood with a minimum of 16 weeks of parental leave.
Compensation Compensation for this role is in the form of base salary plus a variable component, that together comprise the On-Target Earnings (OTE). On-Target Earnings (OTE) are based on a 70/30 pay mix (base salary / target variable). The typical starting OTE range for new hires in this role is $230,300—$364,300 USD.
Typical starting salary range: $161,300—$255,100 USD.
Typical starting variable range: $69,000—$109,200 USD.
Equal Employment Opportunity Elastic is an equal opportunity employer and is committed to creating an inclusive culture that celebrates different perspectives, experiences, and backgrounds. Qualified applicants will receive consideration for employment without regard to race, ethnicity, color, religion, sex, pregnancy, sexual orientation, gender identity or expression, national origin, age, marital status, protected veteran status, disability status, or any other basis protected by federal, state, or local law, ordinance, or regulation.
We welcome individuals with disabilities and strive to create an accessible and inclusive experience for all individuals. Please contact candidate_accessibility@elastic.co for accommodations.
Applicants have rights under Federal Employment Laws.
Please see
our Privacy Statement .
#J-18808-Ljbffr