Renewals Manager
Yoodli, Seattle, WA, United States
Yoodli is the AI roleplay simulator redefining how individuals and teams master communication. Think of it as the batting cage before the big game, but for communication. Whether it’s a sales pitch, manager feedback session, or media interview, Yoodli provides private, judgment-free, just-in-time coaching. Leaders at companies like Google, Databricks, Snowflake, RingCentral, Sandler Sales, and Toastmasters use Yoodli to ramp reps faster, improve message delivery, and reduce coaching burden on frontline managers.
We’re building a new category called Experiential Learning: AI-powered learning through conversational roleplays. We’ve raised $40M in Series B funding, are doubling our team in 2026, and are headquartered at the beautiful Pier 70 in Seattle.
What you’ll do As Customer Success Manager - Renewals, you’ll own the end-to-end renewal motion for Yoodli’s high-volume, lower-ACV customer segment (accounts with annual contract values of $10,000 or less). This is a fast-growing book with rapidly increasing transaction volume—you’ll be the person who builds the rhythm, runs the plays, and closes the deals.
This role is cadence-driven and transactional. You’ll manage a structured outreach motion starting 120 days before each renewal, progressing through 90-day and 60-day touchpoints, and driving every deal to close. Along the way, you’ll handle pricing negotiations, contract restructuring, and the occasional save conversation, all while keeping your pipeline tight and your forecasts accurate.
This is a commercial, execution-oriented seat where success is measured by on-time renewal rates, retention dollars, and pipeline hygiene. You’ll thrive here if you move fast, love process, and get energy from closing a high volume of transactions.
This role is hybrid; we are looking for Seattle-based or remote candidates who will be in the office at least 3 days per week.
Renewal Execution Own the full renewal lifecycle for a high-volume book of business.
Manage a growing portfolio of Tier 4 renewals ($10K and under) with increasing quarterly transaction volume
Run a structured cadence - 120-day, 90-day, and 60-day touchpoints - to drive on-time renewals
Lead pricing negotiations and contract restructuring conversations directly with customers
Identify and execute save plays for at‑risk renewals, partnering with CSMs when strategic context is needed
Maintain accurate pipeline and forecast data in the CRM at all times
Process & Scale Build repeatable motions that keep pace with a rapidly growing transaction volume.
Develop and refine renewal playbooks, email templates, and talk tracks for the Tier 4 segment
Surface patterns in churn, downsell, and objection themes to inform broader CS and Product strategy
Partner with RevOps to improve renewal workflows, automation, and reporting
Maintain rigorous CRM hygiene, every deal, every stage, every note
Cross-Functional Partnership Collaborate across teams to protect and grow revenue.
Work closely with CSMs to stay informed on account health and adoption context ahead of renewal conversations
Flag expansion signals to Account Management or CSMs when customers express interest in growing their usage
Partner with Finance and Legal on non‑standard terms, co‑terms, and restructuring
Share customer feedback and renewal insights with Product and CS leadership
About you
3+ years of experience in renewal management, commercial customer success, or transactional post‑sales roles in SaaS
Proven track record of managing a high volume of renewals or commercial transactions simultaneously
Comfortable leading pricing and contract negotiations with customers directly
Highly organized, detail‑oriented, and process‑driven, you don’t let deals slip through the cracks
Strong CRM discipline with a habit of keeping pipeline data current and accurate
Clear, concise communicator who can move customers to action efficiently
Thrives in a fast‑paced, high‑growth environment with evolving priorities
Experience in a dedicated renewal management function (vs. renewals as part of a broader CSM role)
Experience building or improving renewal playbooks and processes from scratch
Comfort with data analysis, pulling reports, spotting trends, and using data to prioritize your book
Compensation
Total compensation targeted at $90,000–$110,000 (depending on experience), including variable pay tied to renewal performance
Equity at a fast‑growing, category‑defining company
Health, dental, and vision insurance
401(k)
Unlimited PTO
Free lunches/snacks at the office
#J-18808-Ljbffr
We’re building a new category called Experiential Learning: AI-powered learning through conversational roleplays. We’ve raised $40M in Series B funding, are doubling our team in 2026, and are headquartered at the beautiful Pier 70 in Seattle.
What you’ll do As Customer Success Manager - Renewals, you’ll own the end-to-end renewal motion for Yoodli’s high-volume, lower-ACV customer segment (accounts with annual contract values of $10,000 or less). This is a fast-growing book with rapidly increasing transaction volume—you’ll be the person who builds the rhythm, runs the plays, and closes the deals.
This role is cadence-driven and transactional. You’ll manage a structured outreach motion starting 120 days before each renewal, progressing through 90-day and 60-day touchpoints, and driving every deal to close. Along the way, you’ll handle pricing negotiations, contract restructuring, and the occasional save conversation, all while keeping your pipeline tight and your forecasts accurate.
This is a commercial, execution-oriented seat where success is measured by on-time renewal rates, retention dollars, and pipeline hygiene. You’ll thrive here if you move fast, love process, and get energy from closing a high volume of transactions.
This role is hybrid; we are looking for Seattle-based or remote candidates who will be in the office at least 3 days per week.
Renewal Execution Own the full renewal lifecycle for a high-volume book of business.
Manage a growing portfolio of Tier 4 renewals ($10K and under) with increasing quarterly transaction volume
Run a structured cadence - 120-day, 90-day, and 60-day touchpoints - to drive on-time renewals
Lead pricing negotiations and contract restructuring conversations directly with customers
Identify and execute save plays for at‑risk renewals, partnering with CSMs when strategic context is needed
Maintain accurate pipeline and forecast data in the CRM at all times
Process & Scale Build repeatable motions that keep pace with a rapidly growing transaction volume.
Develop and refine renewal playbooks, email templates, and talk tracks for the Tier 4 segment
Surface patterns in churn, downsell, and objection themes to inform broader CS and Product strategy
Partner with RevOps to improve renewal workflows, automation, and reporting
Maintain rigorous CRM hygiene, every deal, every stage, every note
Cross-Functional Partnership Collaborate across teams to protect and grow revenue.
Work closely with CSMs to stay informed on account health and adoption context ahead of renewal conversations
Flag expansion signals to Account Management or CSMs when customers express interest in growing their usage
Partner with Finance and Legal on non‑standard terms, co‑terms, and restructuring
Share customer feedback and renewal insights with Product and CS leadership
About you
3+ years of experience in renewal management, commercial customer success, or transactional post‑sales roles in SaaS
Proven track record of managing a high volume of renewals or commercial transactions simultaneously
Comfortable leading pricing and contract negotiations with customers directly
Highly organized, detail‑oriented, and process‑driven, you don’t let deals slip through the cracks
Strong CRM discipline with a habit of keeping pipeline data current and accurate
Clear, concise communicator who can move customers to action efficiently
Thrives in a fast‑paced, high‑growth environment with evolving priorities
Experience in a dedicated renewal management function (vs. renewals as part of a broader CSM role)
Experience building or improving renewal playbooks and processes from scratch
Comfort with data analysis, pulling reports, spotting trends, and using data to prioritize your book
Compensation
Total compensation targeted at $90,000–$110,000 (depending on experience), including variable pay tied to renewal performance
Equity at a fast‑growing, category‑defining company
Health, dental, and vision insurance
401(k)
Unlimited PTO
Free lunches/snacks at the office
#J-18808-Ljbffr