Marketing Programs Coordinator
Navien, Inc., Irvine, CA, United States
What We Are Looking For
Navien is seeking a Marketing Programs Coordinator to support marketing initiatives and customer engagement programs, including administration of the company’s NavienRewards, HVAC Partners, NaviLend programs, and more. This role requires a highly organized professional with strong communication and customer service skills who can manage multiple projects in a fast‑paced environment. The ideal candidate has experience in B2B marketing and is familiar with the plumbing and HVAC industries or with the wholesale distribution channel. The Marketing Programs Coordinator works closely with sales, marketing, and external partners to ensure smooth execution of customer programs, promotions, and marketing initiatives.
Location:
Irvine, CA
Job Type:
Full Time
Responsibilities:
Manage day‑to‑day administration of contractor loyalty and engagement programs, including NavienRewards, HVAC Partners, NaviLend, and extended warranty programs
Provide customer support and respond to program inquiries
Coordinate with internal teams to maintain accurate product setup and execute promotions within the NavienRewards platform
Process program transactions, including Personal Use rebates, parts kit orders, and training‑related redemptions
Ensure compliance with program guidelines and deadlines
Serve as primary liaison to third‑party vendors to maintain program functionality and customer experience
Partner with marketing and cross‑functional teams to identify and implement program enhancements
Prepare recurring and ad‑hoc reporting for management and leadership
Event Coordination:
Plan and coordinate small‑to‑mid‑size customer events tied to contractor programs
Manage event logistics including itineraries, travel, catering, activities, and vendor payments
Serve as on‑site host for select events and after‑hours activities
Department Administrative Support:
Monitor incoming customer communications via phone and email; respond or route as needed
Track program‑related expenses, secure approvals, and reconcile transactions in a timely manner
Cross‑train and support additional marketing programs, including MDF and wholesaler initiatives
Assist with planning internal and customer events (up to 200+ attendees)
Other tasks as assigned
Requirements:
Strong customer service orientation with excellent follow‑through
Excellent written and verbal communication skills
Highly organized with strong attention to detail
Ability to manage multiple projects and deadlines in a fast‑paced environment
Strong analytical and problem‑solving skills
Proficiency with Microsoft Office 365 (Word, PowerPoint)
Preferred Qualifications:
Bachelor’s degree in Marketing, Business, Communications, or related field (or equivalent experience)
Experience supporting marketing programs, loyalty programs, or customer initiatives
Familiarity with wholesale distribution channels and manufacturer representative networks
Corporate or customer event planning experience
Pay Scale: $26-$29 per hour (DOE) + annual bonus opportunity!
Benefits:
PPO Medical, Dental, Ortho, Vision, Rx, LTD and Life Insurance
Employee‑only premium covered at 100%
Optional Voluntary Benefits: STD, Hospital, Critical Illness, Accident, Discounted Pet Insurance
Pre‑Tax Flex Spending Accounts: Health and/or Dependent Care
11.5 Paid Holidays per calendar year
Paid Community Involvement Volunteer Day
401K Plan, 100% match on employee’s contribution, up to 5%
Employee discounts on Navien products
Discounted Tickets‑hotels, amusement parks, sports events
On site EV Chargers
Life Style Spending Account: You choose— gas, pet care, financial advisor, gym membership
Tech Stipend
Monday Lunches
Equal Opportunity Employer Navien Inc. is an Equal Opportunity Employer
#J-18808-Ljbffr
Navien is seeking a Marketing Programs Coordinator to support marketing initiatives and customer engagement programs, including administration of the company’s NavienRewards, HVAC Partners, NaviLend programs, and more. This role requires a highly organized professional with strong communication and customer service skills who can manage multiple projects in a fast‑paced environment. The ideal candidate has experience in B2B marketing and is familiar with the plumbing and HVAC industries or with the wholesale distribution channel. The Marketing Programs Coordinator works closely with sales, marketing, and external partners to ensure smooth execution of customer programs, promotions, and marketing initiatives.
Location:
Irvine, CA
Job Type:
Full Time
Responsibilities:
Manage day‑to‑day administration of contractor loyalty and engagement programs, including NavienRewards, HVAC Partners, NaviLend, and extended warranty programs
Provide customer support and respond to program inquiries
Coordinate with internal teams to maintain accurate product setup and execute promotions within the NavienRewards platform
Process program transactions, including Personal Use rebates, parts kit orders, and training‑related redemptions
Ensure compliance with program guidelines and deadlines
Serve as primary liaison to third‑party vendors to maintain program functionality and customer experience
Partner with marketing and cross‑functional teams to identify and implement program enhancements
Prepare recurring and ad‑hoc reporting for management and leadership
Event Coordination:
Plan and coordinate small‑to‑mid‑size customer events tied to contractor programs
Manage event logistics including itineraries, travel, catering, activities, and vendor payments
Serve as on‑site host for select events and after‑hours activities
Department Administrative Support:
Monitor incoming customer communications via phone and email; respond or route as needed
Track program‑related expenses, secure approvals, and reconcile transactions in a timely manner
Cross‑train and support additional marketing programs, including MDF and wholesaler initiatives
Assist with planning internal and customer events (up to 200+ attendees)
Other tasks as assigned
Requirements:
Strong customer service orientation with excellent follow‑through
Excellent written and verbal communication skills
Highly organized with strong attention to detail
Ability to manage multiple projects and deadlines in a fast‑paced environment
Strong analytical and problem‑solving skills
Proficiency with Microsoft Office 365 (Word, PowerPoint)
Preferred Qualifications:
Bachelor’s degree in Marketing, Business, Communications, or related field (or equivalent experience)
Experience supporting marketing programs, loyalty programs, or customer initiatives
Familiarity with wholesale distribution channels and manufacturer representative networks
Corporate or customer event planning experience
Pay Scale: $26-$29 per hour (DOE) + annual bonus opportunity!
Benefits:
PPO Medical, Dental, Ortho, Vision, Rx, LTD and Life Insurance
Employee‑only premium covered at 100%
Optional Voluntary Benefits: STD, Hospital, Critical Illness, Accident, Discounted Pet Insurance
Pre‑Tax Flex Spending Accounts: Health and/or Dependent Care
11.5 Paid Holidays per calendar year
Paid Community Involvement Volunteer Day
401K Plan, 100% match on employee’s contribution, up to 5%
Employee discounts on Navien products
Discounted Tickets‑hotels, amusement parks, sports events
On site EV Chargers
Life Style Spending Account: You choose— gas, pet care, financial advisor, gym membership
Tech Stipend
Monday Lunches
Equal Opportunity Employer Navien Inc. is an Equal Opportunity Employer
#J-18808-Ljbffr