Help Desk Analyst I
IDR, Inc., El Segundo, CA, United States
IDR is seeking a Help Desk Analyst I to join one of our top clients in El Segundo, CA. This role is pivotal as the first point of contact for technical support issues, ensuring seamless operations for our client's business partners. If you are eager to be part of a dynamic and growing organization with a team‑oriented culture, we encourage you to apply today!
Position Overview / Responsibilities
Serve as the initial contact for technical support, addressing issues via phone, deskside, and self‑service requests.
Gather necessary information to resolve issues during the first contact or escape to the appropriate support team.
Create and maintain solution documentation for both internal and business partner use.
Participate in project and change work, including a significant Windows 11 upgrade project.
Provide support for a global IT team, handling incidents and service requests across North America and beyond.
Required Skills
Two to four years of IT work experience, with one to two years in a call center and desktop support.
Proficient in troubleshooting with solid knowledge of Windows OS, Apple OS, Active Directory, and MS Office Suite.
Experience with desktop, laptop, and thin client hardware, as well as peripherals like printers and desk phones.
Strong verbal, written, organizational, and interpersonal skills, with a flexible approach to a changing environment.
High School Diploma or equivalent; familiarity with ITIL processes is a plus.
What's in it for you?
Competitive compensation package
Full Benefits; Medical, Vision, Dental, and more!
Opportunity to get in with an industry‑leading organization
Close‑knit and team‑oriented culture
Why IDR?
25+ Years of Proven Industry Experience in 4 major markets
Employee Stock Ownership Program
Medical, Dental, Vision, and Life Insurance
ClearlyRated's Best of Staffing® Client and Talent Award winner 12 years in a row
Seniority level Mid‑Senior level
Employment type Full‑time
Job function Information Technology
Industries IT Services and IT Consulting
Referrals increase your chances of interviewing at IDR, Inc. by 2x
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Position Overview / Responsibilities
Serve as the initial contact for technical support, addressing issues via phone, deskside, and self‑service requests.
Gather necessary information to resolve issues during the first contact or escape to the appropriate support team.
Create and maintain solution documentation for both internal and business partner use.
Participate in project and change work, including a significant Windows 11 upgrade project.
Provide support for a global IT team, handling incidents and service requests across North America and beyond.
Required Skills
Two to four years of IT work experience, with one to two years in a call center and desktop support.
Proficient in troubleshooting with solid knowledge of Windows OS, Apple OS, Active Directory, and MS Office Suite.
Experience with desktop, laptop, and thin client hardware, as well as peripherals like printers and desk phones.
Strong verbal, written, organizational, and interpersonal skills, with a flexible approach to a changing environment.
High School Diploma or equivalent; familiarity with ITIL processes is a plus.
What's in it for you?
Competitive compensation package
Full Benefits; Medical, Vision, Dental, and more!
Opportunity to get in with an industry‑leading organization
Close‑knit and team‑oriented culture
Why IDR?
25+ Years of Proven Industry Experience in 4 major markets
Employee Stock Ownership Program
Medical, Dental, Vision, and Life Insurance
ClearlyRated's Best of Staffing® Client and Talent Award winner 12 years in a row
Seniority level Mid‑Senior level
Employment type Full‑time
Job function Information Technology
Industries IT Services and IT Consulting
Referrals increase your chances of interviewing at IDR, Inc. by 2x
#J-18808-Ljbffr