Senior Technical Trainer
NFI, Camden, NJ, United States
Overview
Senior Technical Trainer leads complex training initiatives across WMS implementations and system transformations, designs scalable training programs, mentors other trainers, ensures training strategies align with operational and program objectives, assists with training governance, evaluates training effectiveness, and partners with leadership to improve system adoption across the network.
Training Strategy & Program Leadership
Lead training for large or complex WMS implementations
Support in defining training frameworks, standards, and methodologies
Assist with establishment of scalable training models such as train‑the‑trainer or superuser programs
Determine utilization and validate documentation through testing systems
Align training plans with project timelines and operational readiness goals
Complex Implementation Training
Own training for multi‑site implementations or complex implementations
Serve as the primary training lead for major system rollouts or process transformations
Partner with program leadership to ensure training readiness before go‑live
Identify training risks and mitigation strategies
Technical Writing: develop SOPs, work instructions, and other documentation
Report training metrics related to systems training, such as satisfaction, completion rates, and learner retention
Advanced Content Development
Assist with designing structured WMS training programs and learning paths for various operational roles
Standardize training documentation, templates, and delivery approaches
Drive improvements in training tools, simulations, and digital learning assets
Training Effectiveness & Continuous Improvement
Establish metrics to measure training success (e.g., adoption, process adherence, operational impact)
Evaluate training outcomes using frameworks such as the Kirkpatrick Model
Implement continuous improvement initiatives to improve training quality and effectiveness
Support training and qualifying super‑users in the field
Maintain and continuously improve the training program and resources
Maintain technical knowledge by attending educational workshops and reviewing publications
Leadership & Mentorship
Mentor and guide Technical Trainers in training development and delivery
Review training materials for quality and consistency
Provide coaching on facilitation techniques and operational training approaches
Process Governance & Operational Excellence
Lead process audits during go‑live and stabilization phases
Identify systemic process gaps impacting WMS adoption
Partner with operations and Superuser teams to drive process improvements
Provide reporting on training readiness and adoption
Qualifications
Bachelor’s degree; adult learning experience or similar degree required
7–10 years of experience in warehouse operations, WMS, or supply chain systems training
Strong understanding of warehouse processes (receiving, putaway, picking, packing, shipping, inventory)
Strong facilitation skills, both classroom and virtual
Intermediate skills in all phases of instructional design/delivery (ADDIE); working knowledge of e‑learning development software and learning management systems
Ability to manage time, projects, and priorities
High level of attention to detail, quality, and customer focus
Strong written and oral communication skills; experience communicating with a diverse group
Ability to travel up to 75% to warehouse sites during implementations
Equal Opportunity Employer/Protected Veterans/Individuals With Disabilities Equal Opportunity Employer/Protected Veterans/Individuals With Disabilities The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information. 41 CFR 60-1.35(c)
LA County Applicants: The Company will consider qualified applicants, including those with criminal histories, in a manner consistent with applicable state and local laws.
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Training Strategy & Program Leadership
Lead training for large or complex WMS implementations
Support in defining training frameworks, standards, and methodologies
Assist with establishment of scalable training models such as train‑the‑trainer or superuser programs
Determine utilization and validate documentation through testing systems
Align training plans with project timelines and operational readiness goals
Complex Implementation Training
Own training for multi‑site implementations or complex implementations
Serve as the primary training lead for major system rollouts or process transformations
Partner with program leadership to ensure training readiness before go‑live
Identify training risks and mitigation strategies
Technical Writing: develop SOPs, work instructions, and other documentation
Report training metrics related to systems training, such as satisfaction, completion rates, and learner retention
Advanced Content Development
Assist with designing structured WMS training programs and learning paths for various operational roles
Standardize training documentation, templates, and delivery approaches
Drive improvements in training tools, simulations, and digital learning assets
Training Effectiveness & Continuous Improvement
Establish metrics to measure training success (e.g., adoption, process adherence, operational impact)
Evaluate training outcomes using frameworks such as the Kirkpatrick Model
Implement continuous improvement initiatives to improve training quality and effectiveness
Support training and qualifying super‑users in the field
Maintain and continuously improve the training program and resources
Maintain technical knowledge by attending educational workshops and reviewing publications
Leadership & Mentorship
Mentor and guide Technical Trainers in training development and delivery
Review training materials for quality and consistency
Provide coaching on facilitation techniques and operational training approaches
Process Governance & Operational Excellence
Lead process audits during go‑live and stabilization phases
Identify systemic process gaps impacting WMS adoption
Partner with operations and Superuser teams to drive process improvements
Provide reporting on training readiness and adoption
Qualifications
Bachelor’s degree; adult learning experience or similar degree required
7–10 years of experience in warehouse operations, WMS, or supply chain systems training
Strong understanding of warehouse processes (receiving, putaway, picking, packing, shipping, inventory)
Strong facilitation skills, both classroom and virtual
Intermediate skills in all phases of instructional design/delivery (ADDIE); working knowledge of e‑learning development software and learning management systems
Ability to manage time, projects, and priorities
High level of attention to detail, quality, and customer focus
Strong written and oral communication skills; experience communicating with a diverse group
Ability to travel up to 75% to warehouse sites during implementations
Equal Opportunity Employer/Protected Veterans/Individuals With Disabilities Equal Opportunity Employer/Protected Veterans/Individuals With Disabilities The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information. 41 CFR 60-1.35(c)
LA County Applicants: The Company will consider qualified applicants, including those with criminal histories, in a manner consistent with applicable state and local laws.
#J-18808-Ljbffr