Auto Parts Counter Sales III (Full Time) #74
Rpiintranet, Aurora, MO, United States
Auto Parts Counter Sales III (Full Time) #74
Location: Aurora, MO 65605, USA
Job Description The Counter Sales Level 3 provides friendly and courteous over‑the‑counter direct sales to customers, takes orders in‑person and by phone, and supports the overall performance of the Bumper to Bumper Auto Parts store operations. This role is driven by an energetic focus on sales programs as well as customer and team‑oriented activities. The employee may receive incentives for sales activities that cover automotive replacement parts, heavy‑duty parts, auto and industrial paint, and body shop supplies and equipment. The employee serves as a mentor and provides direction to new and junior Counter Salespersons and/or Delivery Drivers. Reasoning abilities are used to assist with complex customer requests. The employee may complete end‑of‑day or end‑of‑month reporting as assigned, and may act as a Leader in Training while serving in a temporary supervisory capacity as assigned.
Essential Duties and Responsibilities
Demonstrate courteous, respectful, and kind conduct toward every employee and customer.
Demonstrate a thorough understanding of RPI store systems and processes.
Display an advanced understanding of auto parts and serve as a go‑to source of information for customers and coworkers.
Train other employees on parts knowledge and store processes.
Assist the manager in completing end‑of‑day processing.
Assist the manager in completing end‑of‑month processing.
Cooperate and coordinate well with coworkers and act as a team member.
Perform job duties in compliance with legal, regulatory, and company safety guidelines, practices, and policies.
Maintain a neat, clean, and professional appearance.
Provide exceptional customer service, including assisting in determining parts needed, offering options to solve customer problems, and diffusing situations involving upset or dissatisfied customers. Escalate issues as needed.
Have a thorough understanding of pricing structure and customer discount availability. Advise junior level Counter Sales as needed.
Research part availability through computer and catalog for stock numbers, inventory status, and pricing.
Locate and pull parts for orders; check in, put up, straighten, dust, and rearrange stock as needed.
Handle cash and credit transactions; properly invoice/credit customer accounts. Assist junior employees with process and train on correct handling as needed. Report concerns and identify improper transactions to appropriate manager immediately.
Complete required training to stay current in industry knowledge to better serve customers.
Prioritize the order of delivery items and assign deliveries to drivers. Follow up on critical delivery items to ensure customer expectations are met.
Correctly handle new and defective core returns from customers, insure proper customer credit and complete necessary paperwork.
Open and/or close store as scheduled.
Assist home store inventory or assist in other location's inventory if assigned.
Clean (pick up trash, sweep, mop, etc.) and maintain inside and outside of the building area.
Perform potential supervisory duties in the absence of the store manager.
Assist other workers within the store and direct their tasks when needed.
Perform any other tasks as assigned.
Our Benefits (all benefits are based on eligibility and subject to change)
401(k) employer matching
Company‑paid vacation, holidays, and sick days
Medical, dental, and vision coverage
Company‑paid basic life insurance and long‑term disability
Short‑term disability
Flexible spending accounts
Additional supplemental life insurance
Hospital indemnity
Employee assistance program
Employee purchase discounts
Earning incentives and bonuses
Supervisory Responsibilities This job has no supervisory responsibilities.
Competencies
Job Knowledge – Competent in required job skills and knowledge; exhibits ability to learn and apply new skills.
Continuous Learning – Strives to continuously build knowledge and skills.
Customer Service – Responds promptly to customer needs; meets commitments.
Ethics – Treats people with respect; keeps commitments.
Organizational Support – Follows policies and procedures; supports organization’s goals and values.
Qualifications To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Education and/or Experience High School Diploma or equivalent experience or motivation to pursue a GED. Previous professional automotive parts counter sales experience and ability to reconcile/balance accounting figures. Prior leadership experience or independent decision‑making abilities preferred.
Language Skills Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals. Ability to write routine reports and correspondence. Ability to speak effectively before groups of customers or employees of an organization.
Mathematical Skills Ability to calculate figures and amounts such as discounts, interest, commissions, proportions, percentages, area, circumference, and volume. Ability to apply concepts of basic algebra and geometry.
Reasoning Ability Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form. Ability to deal with problems involving several concrete variables in standardized situations.
Computer Skills Basic computer knowledge including web browsing and knowledge of Microsoft Office.
Certificates, Licenses, Registrations Valid driver’s license (Class E required for all Missouri locations) and clean driving record.
Physical Demands The employee is regularly required to stand, walk, use hands and fingers to handle, feel, reach with hands and arms, and talk or hear. The employee is occasionally required to sit, climb, or balance and stoop, kneel, crouch, or crawl. The employee must regularly lift and/or move up to 10 pounds, frequently lift and/or move up to 25 pounds and occasionally lift and/or move up to 50 pounds. Specific vision abilities required by this job include close vision and distance vision.
Work Environment The employee is frequently exposed to fumes or airborne particles and outside weather conditions. The employee is occasionally exposed to moving mechanical parts; high, precarious places; toxic or caustic chemicals; risk of electrical shock and vibration. The noise level in the work environment is usually moderate.
Employment At Replacement Parts, Inc. Employment is subject to post‑offer, pre‑employment drug testing. Replacement Parts, Inc. is an Equal Opportunity Employer and a drug‑free workplace. This is a safety‑sensitive position due to the use of heavy equipment and hazardous material.
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Job Description The Counter Sales Level 3 provides friendly and courteous over‑the‑counter direct sales to customers, takes orders in‑person and by phone, and supports the overall performance of the Bumper to Bumper Auto Parts store operations. This role is driven by an energetic focus on sales programs as well as customer and team‑oriented activities. The employee may receive incentives for sales activities that cover automotive replacement parts, heavy‑duty parts, auto and industrial paint, and body shop supplies and equipment. The employee serves as a mentor and provides direction to new and junior Counter Salespersons and/or Delivery Drivers. Reasoning abilities are used to assist with complex customer requests. The employee may complete end‑of‑day or end‑of‑month reporting as assigned, and may act as a Leader in Training while serving in a temporary supervisory capacity as assigned.
Essential Duties and Responsibilities
Demonstrate courteous, respectful, and kind conduct toward every employee and customer.
Demonstrate a thorough understanding of RPI store systems and processes.
Display an advanced understanding of auto parts and serve as a go‑to source of information for customers and coworkers.
Train other employees on parts knowledge and store processes.
Assist the manager in completing end‑of‑day processing.
Assist the manager in completing end‑of‑month processing.
Cooperate and coordinate well with coworkers and act as a team member.
Perform job duties in compliance with legal, regulatory, and company safety guidelines, practices, and policies.
Maintain a neat, clean, and professional appearance.
Provide exceptional customer service, including assisting in determining parts needed, offering options to solve customer problems, and diffusing situations involving upset or dissatisfied customers. Escalate issues as needed.
Have a thorough understanding of pricing structure and customer discount availability. Advise junior level Counter Sales as needed.
Research part availability through computer and catalog for stock numbers, inventory status, and pricing.
Locate and pull parts for orders; check in, put up, straighten, dust, and rearrange stock as needed.
Handle cash and credit transactions; properly invoice/credit customer accounts. Assist junior employees with process and train on correct handling as needed. Report concerns and identify improper transactions to appropriate manager immediately.
Complete required training to stay current in industry knowledge to better serve customers.
Prioritize the order of delivery items and assign deliveries to drivers. Follow up on critical delivery items to ensure customer expectations are met.
Correctly handle new and defective core returns from customers, insure proper customer credit and complete necessary paperwork.
Open and/or close store as scheduled.
Assist home store inventory or assist in other location's inventory if assigned.
Clean (pick up trash, sweep, mop, etc.) and maintain inside and outside of the building area.
Perform potential supervisory duties in the absence of the store manager.
Assist other workers within the store and direct their tasks when needed.
Perform any other tasks as assigned.
Our Benefits (all benefits are based on eligibility and subject to change)
401(k) employer matching
Company‑paid vacation, holidays, and sick days
Medical, dental, and vision coverage
Company‑paid basic life insurance and long‑term disability
Short‑term disability
Flexible spending accounts
Additional supplemental life insurance
Hospital indemnity
Employee assistance program
Employee purchase discounts
Earning incentives and bonuses
Supervisory Responsibilities This job has no supervisory responsibilities.
Competencies
Job Knowledge – Competent in required job skills and knowledge; exhibits ability to learn and apply new skills.
Continuous Learning – Strives to continuously build knowledge and skills.
Customer Service – Responds promptly to customer needs; meets commitments.
Ethics – Treats people with respect; keeps commitments.
Organizational Support – Follows policies and procedures; supports organization’s goals and values.
Qualifications To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Education and/or Experience High School Diploma or equivalent experience or motivation to pursue a GED. Previous professional automotive parts counter sales experience and ability to reconcile/balance accounting figures. Prior leadership experience or independent decision‑making abilities preferred.
Language Skills Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals. Ability to write routine reports and correspondence. Ability to speak effectively before groups of customers or employees of an organization.
Mathematical Skills Ability to calculate figures and amounts such as discounts, interest, commissions, proportions, percentages, area, circumference, and volume. Ability to apply concepts of basic algebra and geometry.
Reasoning Ability Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form. Ability to deal with problems involving several concrete variables in standardized situations.
Computer Skills Basic computer knowledge including web browsing and knowledge of Microsoft Office.
Certificates, Licenses, Registrations Valid driver’s license (Class E required for all Missouri locations) and clean driving record.
Physical Demands The employee is regularly required to stand, walk, use hands and fingers to handle, feel, reach with hands and arms, and talk or hear. The employee is occasionally required to sit, climb, or balance and stoop, kneel, crouch, or crawl. The employee must regularly lift and/or move up to 10 pounds, frequently lift and/or move up to 25 pounds and occasionally lift and/or move up to 50 pounds. Specific vision abilities required by this job include close vision and distance vision.
Work Environment The employee is frequently exposed to fumes or airborne particles and outside weather conditions. The employee is occasionally exposed to moving mechanical parts; high, precarious places; toxic or caustic chemicals; risk of electrical shock and vibration. The noise level in the work environment is usually moderate.
Employment At Replacement Parts, Inc. Employment is subject to post‑offer, pre‑employment drug testing. Replacement Parts, Inc. is an Equal Opportunity Employer and a drug‑free workplace. This is a safety‑sensitive position due to the use of heavy equipment and hazardous material.
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