IT Asset Management Specialist
NaSPA, Inc., Chicago, IL, United States
Summary
Hyatt seeks an enthusiastic IT Asset Specialist to join our IT Concierge Services. In this role, you will collaborate closely with various IT teams, helping to maintain Hyatt’s reputation as a leading hospitality company. You will be part of a passionate team dedicated to nurturing curiosity, new skills, and building connections across the organization.
The Opportunity As part of our growing IT Concierge Services, this position offers the chance to play a pivotal role in managing the full lifecycle of hardware assets, from acquisition to disposal.
Who We Are At Hyatt, we believe in belonging and a culture of care, where our colleagues become family. Since 1957, we’ve placed people at the heart of our business, helping Hyatt become one of the world’s fastest‑growing hospitality brands.
Why Now? This is an exciting time to join Hyatt. We’re growing rapidly, and the hospitality industry continues to offer dynamic opportunities for upward mobility.
How We Care for Our People We base every business decision on our purpose of caring for people, ensuring our colleagues feel supported, respected, and included. Hyatt proudly appears on Fortune’s 100 Best Companies to Work For® list for the last ten years.
Benefits
Annual allotment of free hotel stays at Hyatt hotels worldwide
Flexible work schedule
Well‑being initiatives such as a complimentary Headspace subscription and a discount at the on‑site fitness center
Global family assistance policy with paid time off for birth or adoption of a child, plus financial assistance for adoption
Paid time off, medical, dental, vision, and 401(k) with company match
Who You Are You embody Hyatt’s core values—Empathy, Inclusion, Integrity, Experimentation, Respect, and Well‑being—and enjoy working with others. You are results‑driven and eager to develop personally and professionally.
The Role The IT Asset Specialist is responsible for managing the end‑to‑end lifecycle of hardware assets, including inventory tracking, missing asset resolution, cost optimization, and support for IT policies and governance.
Responsibilities
Track, maintain, and report accurate records of assets throughout their lifecycle to support decision‑making and compliance.
Collaborate with management, vendors, and legal teams to support asset acquisition, maintenance, and disposal; triage tickets to appropriate support groups, ensuring proper escalation of major incidents.
Report and communicate asset performance, risks, and recommendations to leadership or clients.
Maintain accuracy of stock rooms and update management on inventory requirements.
Provide frontline technical support by diagnosing, troubleshooting, and resolving hardware, software, and peripheral issues for end users, keeping workstations operational.
Qualifications Experience Required
3+ years of progressive experience in IT service management.
High proficiency with technology and data‑analytics tools used for asset tracking, reporting, and performance optimization.
Strong communication and stakeholder‑management skills, clearly explaining strategies, risks, and results to clients and leadership.
Strong understanding of ITIL frameworks and best practices; ITIL certification (v3 or v4) highly desirable.
Proven ability to develop and execute strategies that integrate automation and emerging technologies to improve customer experience and operational efficiency.
Experience developing and implementing strategic initiatives to enhance customer satisfaction and operational efficiency.
Experience Preferred
Experience with ticketing‐management systems (ServiceNow preferred).
Experience with active directory or an Identity Management System (Omada).
The position responsibilities outlined above are not exhaustive. Additional duties, responsibilities, and qualifications may be required and/or assigned as necessary.
Salary The salary range for this position is $60,800 – $70,000, depending on experience, skill level, and location of work. Pay will meet local requirements, including the local minimum wage.
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The Opportunity As part of our growing IT Concierge Services, this position offers the chance to play a pivotal role in managing the full lifecycle of hardware assets, from acquisition to disposal.
Who We Are At Hyatt, we believe in belonging and a culture of care, where our colleagues become family. Since 1957, we’ve placed people at the heart of our business, helping Hyatt become one of the world’s fastest‑growing hospitality brands.
Why Now? This is an exciting time to join Hyatt. We’re growing rapidly, and the hospitality industry continues to offer dynamic opportunities for upward mobility.
How We Care for Our People We base every business decision on our purpose of caring for people, ensuring our colleagues feel supported, respected, and included. Hyatt proudly appears on Fortune’s 100 Best Companies to Work For® list for the last ten years.
Benefits
Annual allotment of free hotel stays at Hyatt hotels worldwide
Flexible work schedule
Well‑being initiatives such as a complimentary Headspace subscription and a discount at the on‑site fitness center
Global family assistance policy with paid time off for birth or adoption of a child, plus financial assistance for adoption
Paid time off, medical, dental, vision, and 401(k) with company match
Who You Are You embody Hyatt’s core values—Empathy, Inclusion, Integrity, Experimentation, Respect, and Well‑being—and enjoy working with others. You are results‑driven and eager to develop personally and professionally.
The Role The IT Asset Specialist is responsible for managing the end‑to‑end lifecycle of hardware assets, including inventory tracking, missing asset resolution, cost optimization, and support for IT policies and governance.
Responsibilities
Track, maintain, and report accurate records of assets throughout their lifecycle to support decision‑making and compliance.
Collaborate with management, vendors, and legal teams to support asset acquisition, maintenance, and disposal; triage tickets to appropriate support groups, ensuring proper escalation of major incidents.
Report and communicate asset performance, risks, and recommendations to leadership or clients.
Maintain accuracy of stock rooms and update management on inventory requirements.
Provide frontline technical support by diagnosing, troubleshooting, and resolving hardware, software, and peripheral issues for end users, keeping workstations operational.
Qualifications Experience Required
3+ years of progressive experience in IT service management.
High proficiency with technology and data‑analytics tools used for asset tracking, reporting, and performance optimization.
Strong communication and stakeholder‑management skills, clearly explaining strategies, risks, and results to clients and leadership.
Strong understanding of ITIL frameworks and best practices; ITIL certification (v3 or v4) highly desirable.
Proven ability to develop and execute strategies that integrate automation and emerging technologies to improve customer experience and operational efficiency.
Experience developing and implementing strategic initiatives to enhance customer satisfaction and operational efficiency.
Experience Preferred
Experience with ticketing‐management systems (ServiceNow preferred).
Experience with active directory or an Identity Management System (Omada).
The position responsibilities outlined above are not exhaustive. Additional duties, responsibilities, and qualifications may be required and/or assigned as necessary.
Salary The salary range for this position is $60,800 – $70,000, depending on experience, skill level, and location of work. Pay will meet local requirements, including the local minimum wage.
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