Enrollment Specialist New San Diego, CA
Serenehealth, San Diego, CA, United States
Job Summary:
We are seeking a competitive, results‑driven, and high‑energy ECM Enrollment Specialist to join our dynamic Opt‑Ins team. This results‑focused position’s primary goal is to drive enrollment growth for our Vital Enhanced Care Management (ECM) program by converting pre‑qualified member leads into active enrollments. The role is ideal for a professional motivated by clear targets, uncapped earning potential, and the opportunity to connect people with life‑changing health benefits. Duties/Responsibilities:
Drive Enrollment : Execute high-volume outbound calls to a list of pre‑qualified health plan members to secure enrollments in new Enhanced Care Management (ECM) benefits. Exceed Enrollment Targets : Consistently meet and surpass daily, weekly, and monthly enrollment targets to maximize your bonus earnings. Master the Pitch : Articulately present the value of new health plan benefits to members and their support systems, overcoming objections and closing the enrollment. Streamline the Process : Efficiently navigate multiple health plan systems (EMR) to confirm eligibility and seamlessly onboard new members. Build Rapport : Establish trust and connect with members through empathetic, professional, and persuasive communication. Collaborate for Success : Partner with the care coordination team to ensure a smooth hand‑off for newly enrolled members, contributing to a positive member experience. Maintain Compliance & Quality : Uphold the highest standards of service and strictly adhere to all organizational guidelines and healthcare regulations, including HIPAA. Perform other duties as assigned. Education and Experience:
High school diploma or GED required; Bachelor’s degree preferred. Minimum of 1 year of sales experience required (healthcare experience preferred). Bilingual in English and Spanish preferred. Required Skills/Abilities:
A Hunter’s Mentality : Goal‑oriented, self‑motivated, and driven by performance metrics and financial incentives. Exceptional Communication : Excellent verbal communication and interpersonal skills with the ability to persuade and influence. Resilience & Professionalism : The ability to handle rejection, maintain a positive attitude, and act with empathy and professionalism in every interaction. Organizational Prowess : Strong organizational skills to manage a high volume of leads and follow‑ups effectively. Tech‑Savvy : Proficient with computers, Microsoft Office, and comfortable learning new software systems. Physical Requirements:
Prolonged periods sitting at a desk and working on a computer. Must be able to lift up to 10 pounds at times. Pay Range
$23.00 - $28.00 per hour with uncapped monthly performance bonuses tied directly to enrollment success. Top performers are generously rewarded. Benefits
Medical, Dental, & Vision Benefits: various insurance options for you and your family. Short & Long-Term Disability Benefits. Voluntary Accident, Voluntary Critical Illness, and Voluntary Hospital Indemnity Plans. Flexible Spending Accounts. Employee Assistance Program (EAP). 401(K) – effective after 1 year of employment. Paid Vacation and Sick Leave. Paid Holidays. Employee Referral Program. Company Discount Program. Equal Opportunity Employment
Optima Medical Management Group and its divisions are an Equal Opportunity Employer. We are committed to providing employment opportunities for all qualified candidates without discrimination on the basis of race, religion, sex, sexual orientation, gender identity, age, national origin, citizenship, disability, marital status, veteran status, or any other characteristic protected by federal, state, or local laws. We commit to providing reasonable accommodation for individuals with disabilities. Pre‑Employment: We are a drug‑free workplace. Employment is contingent upon a successful pre‑employment drug screening and background check.
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We are seeking a competitive, results‑driven, and high‑energy ECM Enrollment Specialist to join our dynamic Opt‑Ins team. This results‑focused position’s primary goal is to drive enrollment growth for our Vital Enhanced Care Management (ECM) program by converting pre‑qualified member leads into active enrollments. The role is ideal for a professional motivated by clear targets, uncapped earning potential, and the opportunity to connect people with life‑changing health benefits. Duties/Responsibilities:
Drive Enrollment : Execute high-volume outbound calls to a list of pre‑qualified health plan members to secure enrollments in new Enhanced Care Management (ECM) benefits. Exceed Enrollment Targets : Consistently meet and surpass daily, weekly, and monthly enrollment targets to maximize your bonus earnings. Master the Pitch : Articulately present the value of new health plan benefits to members and their support systems, overcoming objections and closing the enrollment. Streamline the Process : Efficiently navigate multiple health plan systems (EMR) to confirm eligibility and seamlessly onboard new members. Build Rapport : Establish trust and connect with members through empathetic, professional, and persuasive communication. Collaborate for Success : Partner with the care coordination team to ensure a smooth hand‑off for newly enrolled members, contributing to a positive member experience. Maintain Compliance & Quality : Uphold the highest standards of service and strictly adhere to all organizational guidelines and healthcare regulations, including HIPAA. Perform other duties as assigned. Education and Experience:
High school diploma or GED required; Bachelor’s degree preferred. Minimum of 1 year of sales experience required (healthcare experience preferred). Bilingual in English and Spanish preferred. Required Skills/Abilities:
A Hunter’s Mentality : Goal‑oriented, self‑motivated, and driven by performance metrics and financial incentives. Exceptional Communication : Excellent verbal communication and interpersonal skills with the ability to persuade and influence. Resilience & Professionalism : The ability to handle rejection, maintain a positive attitude, and act with empathy and professionalism in every interaction. Organizational Prowess : Strong organizational skills to manage a high volume of leads and follow‑ups effectively. Tech‑Savvy : Proficient with computers, Microsoft Office, and comfortable learning new software systems. Physical Requirements:
Prolonged periods sitting at a desk and working on a computer. Must be able to lift up to 10 pounds at times. Pay Range
$23.00 - $28.00 per hour with uncapped monthly performance bonuses tied directly to enrollment success. Top performers are generously rewarded. Benefits
Medical, Dental, & Vision Benefits: various insurance options for you and your family. Short & Long-Term Disability Benefits. Voluntary Accident, Voluntary Critical Illness, and Voluntary Hospital Indemnity Plans. Flexible Spending Accounts. Employee Assistance Program (EAP). 401(K) – effective after 1 year of employment. Paid Vacation and Sick Leave. Paid Holidays. Employee Referral Program. Company Discount Program. Equal Opportunity Employment
Optima Medical Management Group and its divisions are an Equal Opportunity Employer. We are committed to providing employment opportunities for all qualified candidates without discrimination on the basis of race, religion, sex, sexual orientation, gender identity, age, national origin, citizenship, disability, marital status, veteran status, or any other characteristic protected by federal, state, or local laws. We commit to providing reasonable accommodation for individuals with disabilities. Pre‑Employment: We are a drug‑free workplace. Employment is contingent upon a successful pre‑employment drug screening and background check.
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