Field Service Representative
Solar Turbines, New York, NY, United States
Job Description
When you join Caterpillar, you’re joining a global team who cares not just about the work we do – but also about each other. We are the makers, problem solvers, and future world builders who are creating stronger, more sustainable communities. We don’t just talk about progress and innovation here – we make it happen, with our customers, where we work and live. Together, we are building a better world, so we can all enjoy living in it.
Career Area Product Support
Role Definition Installs, maintains and troubleshoots equipment at the customer’s location using a set of tools, parts and technical diagrams. Customer service assignment include on‑site preventive maintenance and inspection service work, call‑out services and commissioning activities on turbomachinery and package systems.
What we offer
Competitive Compensation Packages (65k–85k not including OT)
Travel, Company Truck, Gas Card, Meals/Lodging ALL included
Medical, dental and vision coverage starting day 1
Paid time off plan (Vacation, Holiday, Volunteer, Etc.)
401(k) Savings Plan including company match
Health savings account (HSA)
Flexible spending accounts (FSAs)
Short and long‑term disability coverage
Parental leave
Employee Assistance Programs
Voluntary Benefits and Employee Discounts
Career Development
Responsibilities
Use a variety of test equipment to diagnose and identify malfunctions and may refer to schematics and manufacturers’ specifications that provide instructions on how to locate problems.
Use hand tools, gauges and instruments to analyze, repair or replace faulty parts. Utilize digital tools and systems.
Check for common causes of trouble, such as dirty or defective components, clean and lubricate equipment as needed.
Perform routine installations and make adjustments to equipment as appropriate within normal procedures.
Degree Requirement Degree or equivalent experience desired.
Skill Descriptors Service Excellence
Provides a quality of service that customers describe as excellent.
Resolves common customer problems.
Responds to unexpected customer requests with a sense of urgency and positive action.
Provides direct service to internal or external customers.
Documents customer complaints in a timely manner.
Initiative
Describes opportunities for taking initiative in the organization.
Cites examples of taking initiative in own personal or professional life.
Identifies types of environments that motivate or de‑motivate initiative.
Explains how initiative is critical to success.
Problem Solving
Explains the value of a disciplined approach to problem solving.
Describes problem reporting and escalation practices.
Utilizes accepted procedures for problem analysis and resolution.
Identifies key aspects of problem‑solving techniques used in own area.
Mechanical Maintenance – Power Supply
Installs and maintains basic mechanical components and equipment.
Generates regular maintenance reports to senior management.
Repairs or replaces mechanical components based on diagnostic results.
Assists in the optimization of preventive maintenance procedures.
Performs mechanical testing activities for power supply machines.
Mechanical Maintenance (Oil and Gas)
Explains common mechanical problems and associated solutions and preventive measures.
Repairs or replaces mechanical components based on diagnostic results.
Works with equipment providers or vendors to resolve mechanical problems and prevent their recurrence.
Works with installation and maintenance of specific mechanical components and equipment.
Describes procedures for the repair, replacement, and refurbishing of mechanical equipment and systems.
Safety (Oil and Gas)
Promotes workplace safety among supervisors and workers; communicates safety rules and regulations.
Performs safety inspections to assure compliance with company, local and federal regulations.
Discusses managers’ and workers’ responsibilities in ensuring compliance with OSHA requirements.
Assesses and reports unusual or new safety hazards or violations; initiates corrective action.
Determines appropriate action to take when unsafe conditions are encountered.
Ensures that all employees and contractors comply with relevant safety policies and regulations.
Programmable Logic Controller (PLC)
Cites examples of PLC associated control function applications.
Describes PLC concepts and features.
Discusses the key considerations and issues in the use of the programmable controller.
Explains the benefits and risks associated with the use of advanced control functions.
Troubleshooting Technical Problems
Documents common hardware, software and communications problems and likely resolutions.
Troubleshoots typical technical problems in a specific area.
Works with vendor‑specific diagnostic guides, tools and utilities to discover application problems.
Adheres to standard troubleshooting procedures to ensure effectiveness of resolutions.
Participates in setting evaluation standards and criterion for troubleshooting.
Candidates must
Pass a Department of Transportation (DOT) drug screen and a physical fitness evaluation.
Clean Driving Record (this includes no moving violations within the last 12 months, no “2 point” violations within the last 3 years, and no DUIs within the last 7 years).
Candidate must successfully complete physical exam and obtain OGUK (offshore) certification by Solar‑approved physician.
Be able to obtain a legal Transportation Worker's Identification Credential.
Any offer of employment is conditioned upon the successful completion of a drug screen.
Caterpillar is an Equal Opportunity Employer, Including Veterans and Individuals with Disabilities. Qualified applicants of any age are encouraged to apply.
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Career Area Product Support
Role Definition Installs, maintains and troubleshoots equipment at the customer’s location using a set of tools, parts and technical diagrams. Customer service assignment include on‑site preventive maintenance and inspection service work, call‑out services and commissioning activities on turbomachinery and package systems.
What we offer
Competitive Compensation Packages (65k–85k not including OT)
Travel, Company Truck, Gas Card, Meals/Lodging ALL included
Medical, dental and vision coverage starting day 1
Paid time off plan (Vacation, Holiday, Volunteer, Etc.)
401(k) Savings Plan including company match
Health savings account (HSA)
Flexible spending accounts (FSAs)
Short and long‑term disability coverage
Parental leave
Employee Assistance Programs
Voluntary Benefits and Employee Discounts
Career Development
Responsibilities
Use a variety of test equipment to diagnose and identify malfunctions and may refer to schematics and manufacturers’ specifications that provide instructions on how to locate problems.
Use hand tools, gauges and instruments to analyze, repair or replace faulty parts. Utilize digital tools and systems.
Check for common causes of trouble, such as dirty or defective components, clean and lubricate equipment as needed.
Perform routine installations and make adjustments to equipment as appropriate within normal procedures.
Degree Requirement Degree or equivalent experience desired.
Skill Descriptors Service Excellence
Provides a quality of service that customers describe as excellent.
Resolves common customer problems.
Responds to unexpected customer requests with a sense of urgency and positive action.
Provides direct service to internal or external customers.
Documents customer complaints in a timely manner.
Initiative
Describes opportunities for taking initiative in the organization.
Cites examples of taking initiative in own personal or professional life.
Identifies types of environments that motivate or de‑motivate initiative.
Explains how initiative is critical to success.
Problem Solving
Explains the value of a disciplined approach to problem solving.
Describes problem reporting and escalation practices.
Utilizes accepted procedures for problem analysis and resolution.
Identifies key aspects of problem‑solving techniques used in own area.
Mechanical Maintenance – Power Supply
Installs and maintains basic mechanical components and equipment.
Generates regular maintenance reports to senior management.
Repairs or replaces mechanical components based on diagnostic results.
Assists in the optimization of preventive maintenance procedures.
Performs mechanical testing activities for power supply machines.
Mechanical Maintenance (Oil and Gas)
Explains common mechanical problems and associated solutions and preventive measures.
Repairs or replaces mechanical components based on diagnostic results.
Works with equipment providers or vendors to resolve mechanical problems and prevent their recurrence.
Works with installation and maintenance of specific mechanical components and equipment.
Describes procedures for the repair, replacement, and refurbishing of mechanical equipment and systems.
Safety (Oil and Gas)
Promotes workplace safety among supervisors and workers; communicates safety rules and regulations.
Performs safety inspections to assure compliance with company, local and federal regulations.
Discusses managers’ and workers’ responsibilities in ensuring compliance with OSHA requirements.
Assesses and reports unusual or new safety hazards or violations; initiates corrective action.
Determines appropriate action to take when unsafe conditions are encountered.
Ensures that all employees and contractors comply with relevant safety policies and regulations.
Programmable Logic Controller (PLC)
Cites examples of PLC associated control function applications.
Describes PLC concepts and features.
Discusses the key considerations and issues in the use of the programmable controller.
Explains the benefits and risks associated with the use of advanced control functions.
Troubleshooting Technical Problems
Documents common hardware, software and communications problems and likely resolutions.
Troubleshoots typical technical problems in a specific area.
Works with vendor‑specific diagnostic guides, tools and utilities to discover application problems.
Adheres to standard troubleshooting procedures to ensure effectiveness of resolutions.
Participates in setting evaluation standards and criterion for troubleshooting.
Candidates must
Pass a Department of Transportation (DOT) drug screen and a physical fitness evaluation.
Clean Driving Record (this includes no moving violations within the last 12 months, no “2 point” violations within the last 3 years, and no DUIs within the last 7 years).
Candidate must successfully complete physical exam and obtain OGUK (offshore) certification by Solar‑approved physician.
Be able to obtain a legal Transportation Worker's Identification Credential.
Any offer of employment is conditioned upon the successful completion of a drug screen.
Caterpillar is an Equal Opportunity Employer, Including Veterans and Individuals with Disabilities. Qualified applicants of any age are encouraged to apply.
#J-18808-Ljbffr