Admissions Director
The Alden Network, Mchenry, IL, United States
JOB DESCRIPTION
Title: Admissions Director
Reports to: Administrator
JOB SUMMARY To plan, organize, develop, and operate the Admission Department in accordance with current Federal, State, and local regulations, standards, guidelines, and facility policy. To ensure that all resident referrals are properly screened and eligibility verified prior to accepting the referral and admitting the patient. To ensure all required agreements and forms are obtained and properly signed by the appropriate parties at time of admission to ensure contract and financial compliance. The Admission Director/designee is responsible for ensuring that accurate information and all required forms/agreements are maintained in the Electronic Medical Record system associated with patient/resident financial services. To partner with the Corporate Accounts Receivable team to ensure timely collection of resident payments, attending scheduled collection/financial meetings, and collaborating with the Corporate AR team to ensure payments are collected, contributing to facility performance through a reduction of bad debt. Develop and maintain relationships with key feeder hospital Social Workers, Case Managers, area community agencies, and organizations. Responsible for driving effective communication streams related to facility services and actively promoting the facility through business development activities, leading to increased census both in person and remotely with key feeder hospitals.
QUALIFICATIONS
Preferred Bachelor’s Degree in a related field (marketing, finance, healthcare/business management) or two years of direct experience.
Preferred knowledge of long‑term care.
Communicates appropriately, adapts to changes in assignments and priorities, and delegates tasks when appropriate.
Ability to work independently and manage wide variety of contact with outside agencies with tact and discretion.
Ability to multi‑task, meet deadlines in a challenging environment, and think analytically.
Always demonstrates positive customer service and a respectful attitude.
Technology oriented with working knowledge of Microsoft Excel, Microsoft Outlook, EMR systems, and ability to learn new software.
Preferred experience with insurance portals.
PHYSICAL REQUIRMENTS
Ability to move intermittently throughout the workday and sit at a desk.
Ability to work in a fast‑paced and demanding environment.
Ability to demonstrate emotional maturity and work with ill, disabled, elderly, and emotional individuals.
Must be able to occasionally move and lift supplies and equipment.
Be in good general health; subject to exposure to infectious waste, diseases, and other conditions.
ESSENTIAL FUNCTIONS A. Resident Referral Process
Communicate effectively and efficiently with hospital and community agencies regarding admission referrals.
Review the resident’s Skilled Nursing Facility eligibility for Medicaid/Medicare/Insurance in the eligibility portals before accepting a referral; ensure that only referrals with SNF coverage are accepted.
Complete required offender registry verifications and initiate criminal background check requests per facility policy.
Inform private‑pay residents that a 1‑month deposit and a 1‑month advance are due at admission unless a deposit waiver is approved by the Vice President.
Review the referral and ensure that all resident and any resident representative, Power of Attorney, Guardian information is complete; if incomplete, work with the referring contact to ensure completion prior to admission.
Accept reservations for resident accommodations accurately and organized.
Collaborate with the interdisciplinary team to analyze referrals so the facility can meet the resident’s medical and care needs adequately.
Notify the referring agency timely with the outcome.
Collaborate with the Administrator and nursing department to assign appropriate rooms to residents.
Communicate resident admissions, discharges, or room transfers to appropriate departments in a timely manner.
B. Admission Process
Implement a process to ensure all new residents, upon admission, are greeted and escorted to the assigned resident room.
Explain facility philosophy, policies and procedures to potential residents, new residents, and residents’ representatives.
Maintain accurate census within the EMR, as per company policy.
Once a referral is approved, schedule a time with the family and/or resident to obtain the admission agreement and any other required forms signed on the day of admission or within 72 hours; ensure all necessary admission documents are uploaded and properly categorized in Point Click Care.
Assist other departments with obtaining required documents from residents or resident representatives when necessary.
C. Financial Performance
Assess the financial eligibility for each referral prior to approving admission to guarantee reimbursement for services provided.
Partner with the corporate team to address any reimbursement questions or concerns before admission approval.
Coordinate with the corporate team to collect all resident payments.
Work with the corporate team to coordinate financial services meetings with residents/POAs/Guardians to obtain payments and/or additional financial information.
Monitor the AR aging report to ensure timely cash collections; take immediate action on past‑due accounts and communicate all collection issues to the corporate team.
D. Marketing
Analyze marketing data related to referrals, admissions, discharges, and resident case mix to collaborate in developing and implementing a marketing/census development program.
Maintain open lines of communication to act as a liaison between transferring agencies and the facility.
Promote ongoing customer service throughout the facility as outlined in the Ambassador Program.
OTHER DUTIES
Develop and participate in Quality Assurance Program Improvement initiatives as assigned.
Observe and implement facility policies and procedures.
Perform other duties as assigned.
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Reports to: Administrator
JOB SUMMARY To plan, organize, develop, and operate the Admission Department in accordance with current Federal, State, and local regulations, standards, guidelines, and facility policy. To ensure that all resident referrals are properly screened and eligibility verified prior to accepting the referral and admitting the patient. To ensure all required agreements and forms are obtained and properly signed by the appropriate parties at time of admission to ensure contract and financial compliance. The Admission Director/designee is responsible for ensuring that accurate information and all required forms/agreements are maintained in the Electronic Medical Record system associated with patient/resident financial services. To partner with the Corporate Accounts Receivable team to ensure timely collection of resident payments, attending scheduled collection/financial meetings, and collaborating with the Corporate AR team to ensure payments are collected, contributing to facility performance through a reduction of bad debt. Develop and maintain relationships with key feeder hospital Social Workers, Case Managers, area community agencies, and organizations. Responsible for driving effective communication streams related to facility services and actively promoting the facility through business development activities, leading to increased census both in person and remotely with key feeder hospitals.
QUALIFICATIONS
Preferred Bachelor’s Degree in a related field (marketing, finance, healthcare/business management) or two years of direct experience.
Preferred knowledge of long‑term care.
Communicates appropriately, adapts to changes in assignments and priorities, and delegates tasks when appropriate.
Ability to work independently and manage wide variety of contact with outside agencies with tact and discretion.
Ability to multi‑task, meet deadlines in a challenging environment, and think analytically.
Always demonstrates positive customer service and a respectful attitude.
Technology oriented with working knowledge of Microsoft Excel, Microsoft Outlook, EMR systems, and ability to learn new software.
Preferred experience with insurance portals.
PHYSICAL REQUIRMENTS
Ability to move intermittently throughout the workday and sit at a desk.
Ability to work in a fast‑paced and demanding environment.
Ability to demonstrate emotional maturity and work with ill, disabled, elderly, and emotional individuals.
Must be able to occasionally move and lift supplies and equipment.
Be in good general health; subject to exposure to infectious waste, diseases, and other conditions.
ESSENTIAL FUNCTIONS A. Resident Referral Process
Communicate effectively and efficiently with hospital and community agencies regarding admission referrals.
Review the resident’s Skilled Nursing Facility eligibility for Medicaid/Medicare/Insurance in the eligibility portals before accepting a referral; ensure that only referrals with SNF coverage are accepted.
Complete required offender registry verifications and initiate criminal background check requests per facility policy.
Inform private‑pay residents that a 1‑month deposit and a 1‑month advance are due at admission unless a deposit waiver is approved by the Vice President.
Review the referral and ensure that all resident and any resident representative, Power of Attorney, Guardian information is complete; if incomplete, work with the referring contact to ensure completion prior to admission.
Accept reservations for resident accommodations accurately and organized.
Collaborate with the interdisciplinary team to analyze referrals so the facility can meet the resident’s medical and care needs adequately.
Notify the referring agency timely with the outcome.
Collaborate with the Administrator and nursing department to assign appropriate rooms to residents.
Communicate resident admissions, discharges, or room transfers to appropriate departments in a timely manner.
B. Admission Process
Implement a process to ensure all new residents, upon admission, are greeted and escorted to the assigned resident room.
Explain facility philosophy, policies and procedures to potential residents, new residents, and residents’ representatives.
Maintain accurate census within the EMR, as per company policy.
Once a referral is approved, schedule a time with the family and/or resident to obtain the admission agreement and any other required forms signed on the day of admission or within 72 hours; ensure all necessary admission documents are uploaded and properly categorized in Point Click Care.
Assist other departments with obtaining required documents from residents or resident representatives when necessary.
C. Financial Performance
Assess the financial eligibility for each referral prior to approving admission to guarantee reimbursement for services provided.
Partner with the corporate team to address any reimbursement questions or concerns before admission approval.
Coordinate with the corporate team to collect all resident payments.
Work with the corporate team to coordinate financial services meetings with residents/POAs/Guardians to obtain payments and/or additional financial information.
Monitor the AR aging report to ensure timely cash collections; take immediate action on past‑due accounts and communicate all collection issues to the corporate team.
D. Marketing
Analyze marketing data related to referrals, admissions, discharges, and resident case mix to collaborate in developing and implementing a marketing/census development program.
Maintain open lines of communication to act as a liaison between transferring agencies and the facility.
Promote ongoing customer service throughout the facility as outlined in the Ambassador Program.
OTHER DUTIES
Develop and participate in Quality Assurance Program Improvement initiatives as assigned.
Observe and implement facility policies and procedures.
Perform other duties as assigned.
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