Leasing Specialist - Holly Courts & Coleridge Park
Avanath Capital Management, LLC, San Francisco, CA, United States
Overview
Avanath is proud to be named one of the top property management companies to provide affordable housing for the workforce.
Cultivating the American Dream is the purpose that binds the Avanath team. Every day is an opportunity to make a difference in someone’s life by helping residents call one of our communities home, providing excellence in customer service, and championing our workforce. We are committed to creating an unforgettable experience as a great place to live, work, and be.
The Role The Leasing Specialist is responsible for leasing, marketing, and maintaining positive resident relations within the community.
The incumbent must possess a high degree of professionalism and positive engagement for our residents and the workforce.
Responsibilities
Customer Service & Sales
Provide A+ customer service to all prospects.
Greet and qualify all prospects.
Record all telephone and in-person visits on guest cards.
Inspect models and available units, communicate related service needs to the Community Manager.
Demonstrate community and unit knowledge to prospect needs, communicating features and benefits; close the sale.
Have prospect complete application and secure deposit in accordance with company procedures and Fair Housing requirements.
Update availability report and process applications for approvals.
Ensure apartment is ready for resident move‑in on agreed date.
Follow up on prospects who did not close and attempt to close sale again; if unable, refer them to sister communities.
Secure new resident signature(s) on appropriate paperwork prior to move‑in; orient new residents to the community.
Assist in monitoring renewals and distribute and follow up on renewal notices.
Administrative
Accept rental payments.
Type lease and complete appropriate paperwork, and input information on Yardi System accurately and in a timely manner.
Maintain current resident files.
Distribute all company or community‑issued notices.
Maintain accurate monthly commission records on leases and renewals for bonus purposes.
Assist management team with other tasks as required.
Consistently implement community policies.
Resident Retention
Receive all telephone calls and in‑person visits, listening to resident requests, concerns, and comments.
Complete maintenance service requests quickly, inform maintenance team, and follow up in a timely manner if unable to respond immediately.
Ensure all maintenance repairs are handled satisfactorily, contacting residents with completed service requests daily.
Maintain open communication with Community Manager and Maintenance Supervisor.
Contribute to cleanliness and curb appeal of the community on an ongoing basis.
Assist in planning resident events and attend events as directed by the Community Manager.
Adherence to Property Management Rules, Regulations, and Guidelines
Conduct all business in accordance with company policies, procedures, Fair Housing, Americans with Disabilities Act, and all other laws pertaining to the apartment industry.
Under the direction of the Compliance department and Community Manager, maintain compliance file, where applicable.
Qualifications
Passion for providing exceptional customer service.
2+ years of sales and/or customer relations experience.
Low‑Income Housing & Tax Credit experience highly desired.
Bilingual (English & Spanish) highly desired.
Thrives in a fast‑paced environment.
Flexible schedule that may include evenings and weekends.
Solid computer knowledge, including Windows (Word, Excel), internet, and e‑mail.
Working knowledge of Yardi Voyager Property Management software.
Physical Demands & Working Conditions
Essential staff classified; must report to work and adhere to all safety and business protocols.
Frequent sitting and walking.
Repetitive use of computer, keyboard, mouse, and phone.
Reading, comprehending, writing, performing calculations, communicating verbally.
May work in an elevated site and walk on uneven ground.
Occasional squatting, bending, twisting, pushing, and pulling.
Compensation $20—$24 USD per month.
Avanath is an equal‑opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation, age, nationality, marital status, veteran status, or disability.
#J-18808-Ljbffr
Cultivating the American Dream is the purpose that binds the Avanath team. Every day is an opportunity to make a difference in someone’s life by helping residents call one of our communities home, providing excellence in customer service, and championing our workforce. We are committed to creating an unforgettable experience as a great place to live, work, and be.
The Role The Leasing Specialist is responsible for leasing, marketing, and maintaining positive resident relations within the community.
The incumbent must possess a high degree of professionalism and positive engagement for our residents and the workforce.
Responsibilities
Customer Service & Sales
Provide A+ customer service to all prospects.
Greet and qualify all prospects.
Record all telephone and in-person visits on guest cards.
Inspect models and available units, communicate related service needs to the Community Manager.
Demonstrate community and unit knowledge to prospect needs, communicating features and benefits; close the sale.
Have prospect complete application and secure deposit in accordance with company procedures and Fair Housing requirements.
Update availability report and process applications for approvals.
Ensure apartment is ready for resident move‑in on agreed date.
Follow up on prospects who did not close and attempt to close sale again; if unable, refer them to sister communities.
Secure new resident signature(s) on appropriate paperwork prior to move‑in; orient new residents to the community.
Assist in monitoring renewals and distribute and follow up on renewal notices.
Administrative
Accept rental payments.
Type lease and complete appropriate paperwork, and input information on Yardi System accurately and in a timely manner.
Maintain current resident files.
Distribute all company or community‑issued notices.
Maintain accurate monthly commission records on leases and renewals for bonus purposes.
Assist management team with other tasks as required.
Consistently implement community policies.
Resident Retention
Receive all telephone calls and in‑person visits, listening to resident requests, concerns, and comments.
Complete maintenance service requests quickly, inform maintenance team, and follow up in a timely manner if unable to respond immediately.
Ensure all maintenance repairs are handled satisfactorily, contacting residents with completed service requests daily.
Maintain open communication with Community Manager and Maintenance Supervisor.
Contribute to cleanliness and curb appeal of the community on an ongoing basis.
Assist in planning resident events and attend events as directed by the Community Manager.
Adherence to Property Management Rules, Regulations, and Guidelines
Conduct all business in accordance with company policies, procedures, Fair Housing, Americans with Disabilities Act, and all other laws pertaining to the apartment industry.
Under the direction of the Compliance department and Community Manager, maintain compliance file, where applicable.
Qualifications
Passion for providing exceptional customer service.
2+ years of sales and/or customer relations experience.
Low‑Income Housing & Tax Credit experience highly desired.
Bilingual (English & Spanish) highly desired.
Thrives in a fast‑paced environment.
Flexible schedule that may include evenings and weekends.
Solid computer knowledge, including Windows (Word, Excel), internet, and e‑mail.
Working knowledge of Yardi Voyager Property Management software.
Physical Demands & Working Conditions
Essential staff classified; must report to work and adhere to all safety and business protocols.
Frequent sitting and walking.
Repetitive use of computer, keyboard, mouse, and phone.
Reading, comprehending, writing, performing calculations, communicating verbally.
May work in an elevated site and walk on uneven ground.
Occasional squatting, bending, twisting, pushing, and pulling.
Compensation $20—$24 USD per month.
Avanath is an equal‑opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation, age, nationality, marital status, veteran status, or disability.
#J-18808-Ljbffr