Service Desk Analyst
WillScot, Scottsdale, AZ, United States
ABOUT THE JOB:
The Service Desk Analyst is the first point of contact for IT-related issues and requests. This role provides technical support and troubleshooting for hardware, software, and network systems, ensuring timely resolution and excellent customer service. The analyst will log, prioritize, and manage incidents and service requests, escalating when necessary.
WHAT YOU'LL BE DOING:
Work within the defined Incident, Request, Asset and Configuration Management process
Configure, deploy, maintain, troubleshoot, and support computer workstations, laptops, printers, mobile devices, phones, and other computer and telecommunications equipment
Manage support interactions using ServiceNow
Follow up to ensure service delivery and system integrity with end users
Protect the company by handling business sensitive information with appropriate confidentiality
Diagnose and resolve end user problems associated with application software and operating systems; determine the source of problems and classify their level, priority, and nature
Manage Android, iOS, and Windows devices using Microsoft Intune for enrollment, compliance, and application deployment
Maintain inventory of installed software and manage software licensing
Update tickets with accurate and timely records of work performed and resolution details
Coordinate hardware warranty repair
Perform scheduled patch management
Perform security management
EDUCATION AND QUALIFICATIONS: Required Education and Experience: Associate’s Degree required; higher college degree preferred Minimum three or more years support desk experience in a mid-sized organization, performing customer-facing/end‑user technical support.
REQUIRED SKILLS AND ABILITIES:
Active Directory – user and group administration experience
CompTIA A+ and/or Network+ referred
Experience with Windows Server and Office 365
Excellent organization, communication and written skills
Demonstrated ability to apply critical thinking to solve problems
Customer‑oriented mindset with quick response time
PHYSICAL REQUIREMENTS: Ability to sit, stand, walk, kneel, crawl under furniture, etc., for office environment; ability to be on phones majority of business day.
WORK ENVIRONMENT: This is an in‑office role; not hybrid.
BENEFITS: All regular WillScot positions offer a generous benefits package to help our employees and their families Be Well. This includes medical, dental, vision, disability, life insurance, paid time off (including company holidays), tuition reimbursement, a retirement savings plan with company match, and more! More information about benefits may be found here. Many positions also have variable pay opportunities including commission, bonus, performance rewards, or other incentive programs.
DISCLAIMER: Disclaimer: This posting describes the general nature and level of work performed and does not represent an exhaustive list of responsibilities, duties, skills, or physical abilities required. Team members may be required to perform duties outside normal responsibilities from time to time as needed.
EEO STATEMENT: We are an Equal Opportunity Employer. Veterans and individuals with disabilities are encouraged to apply.
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WHAT YOU'LL BE DOING:
Work within the defined Incident, Request, Asset and Configuration Management process
Configure, deploy, maintain, troubleshoot, and support computer workstations, laptops, printers, mobile devices, phones, and other computer and telecommunications equipment
Manage support interactions using ServiceNow
Follow up to ensure service delivery and system integrity with end users
Protect the company by handling business sensitive information with appropriate confidentiality
Diagnose and resolve end user problems associated with application software and operating systems; determine the source of problems and classify their level, priority, and nature
Manage Android, iOS, and Windows devices using Microsoft Intune for enrollment, compliance, and application deployment
Maintain inventory of installed software and manage software licensing
Update tickets with accurate and timely records of work performed and resolution details
Coordinate hardware warranty repair
Perform scheduled patch management
Perform security management
EDUCATION AND QUALIFICATIONS: Required Education and Experience: Associate’s Degree required; higher college degree preferred Minimum three or more years support desk experience in a mid-sized organization, performing customer-facing/end‑user technical support.
REQUIRED SKILLS AND ABILITIES:
Active Directory – user and group administration experience
CompTIA A+ and/or Network+ referred
Experience with Windows Server and Office 365
Excellent organization, communication and written skills
Demonstrated ability to apply critical thinking to solve problems
Customer‑oriented mindset with quick response time
PHYSICAL REQUIREMENTS: Ability to sit, stand, walk, kneel, crawl under furniture, etc., for office environment; ability to be on phones majority of business day.
WORK ENVIRONMENT: This is an in‑office role; not hybrid.
BENEFITS: All regular WillScot positions offer a generous benefits package to help our employees and their families Be Well. This includes medical, dental, vision, disability, life insurance, paid time off (including company holidays), tuition reimbursement, a retirement savings plan with company match, and more! More information about benefits may be found here. Many positions also have variable pay opportunities including commission, bonus, performance rewards, or other incentive programs.
DISCLAIMER: Disclaimer: This posting describes the general nature and level of work performed and does not represent an exhaustive list of responsibilities, duties, skills, or physical abilities required. Team members may be required to perform duties outside normal responsibilities from time to time as needed.
EEO STATEMENT: We are an Equal Opportunity Employer. Veterans and individuals with disabilities are encouraged to apply.
#J-18808-Ljbffr