Event Producer Job at Center for Creative Leadership in Greensboro

Principal Duties & Responsibilities Works with other key groups to produce all of the needed materials and supplies for event delivery including printed materials, assessments, publications, inventoried items, and more. Coordinates on and off-site event logistics including classroom design and setup, breakout rooms, experiential space, transportation and meals; set up and break down of meeting rooms, AV equipment and other required technology. Serves as logistical liaison for participants and the delivery team. Coordinates event logistics including classroom layout, breakout rooms, other required space, hanging printed materials, placing participant materials, preparing facilitator space, and more. Communicates regularly with the event delivery team to ensure clarity of status and to highlight any potential issues or needed mitigation strategies. Communicates with feedback coaches as necessary. Analyzes participant data to make peer and staff feedback assignments. Also determines other participant groupings based on event criteria. Partners with event delivery team to make decisions during event preparation and delivery. Anticipates and acknowledges delivery team and client expectations during all event phases. Serves as principal day-to-day contact for the delivery team to meet the needs of the group. Ensures the proper and timely preparation and delivery of high-quality event materials and supplies during the event execution. Available as needed when facilitators need support/assistance. Responsible for in depth knowledge of operating procedures for tablets, PC equipment, multiple databases and proprietary systems. Responsible for event closure by facilitating end of event debrief, documenting quality issues, ensuring 100% evaluation completion, breaking down physical classroom space, returning unused inventory, processing and emailing evaluation reports to the delivery team, and resolving and closing out any open participant issues. Schedules rehearsals as needed for Live Online events (schedules meetings, secures technology for rehearsal, provides staff schedule, into a trouble-free, fast moving, interactive session that keeps learners involved and the facilitator on track). Producers set up the classroom, launch it in advance of the session start time, and ensure participants have the correct information to get into the session. A producer handles participants’ technical issues behind the scenes while the facilitator keeps the flow of the course moving forward, enabling the facilitator to deliver the session objectives and guide the learners through the session content. Inevitably, when training virtually, the time will come when a facilitator is conducting a session and suddenly loses audio and/or internet connection; the producer will step in seamlessly and keep the participants engaged until the facilitator gets back online. The producer keeps an eye on the chat window and answers questions that might arise during the session. If the question requires a response from the facilitator, the producer communicates with the facilitator at the appropriate time to ensure the participant’s question is addressed in a timely fashion. Producers put participants into breakout rooms, help monitor them to ensure everyone is staying on task during an activity, and keep time checks with the facilitator. Create and launch polls, launch a whiteboard tool, and manage any other interactive tools needed in the session (including third‑party tools). Responsible for process compliance through event closure. Specific Knowledge, Skills & Abilities Required Business Acumen: Understands the connection of their work to the organization's financial health and acts in the company’s best interest. Process Discipline: Recognizes process as critical to execution, client satisfaction, and innovation; creates a team environment that values processes and holds the team accountable. Client Focus: Provides a customer‑first experience, anticipates client needs, maintains professionalism, communicates timely information, and escalates issues as necessary. Learning Agility: Seeks out learning opportunities, embraces experimentation, uses feedback, views mistakes as learning opportunities, and remains persistent, patient, and respectful during stressful situations. Digital Skills: Uses appropriate technologies (social media, learning platforms, data platforms, applications, systems) effectively across devices and platforms. Virtual Leadership: Employs strong interpersonal skills, clear expectations, regular communication, relationship building, trust, and technology to create collaborative culture. Education and Experience Bachelor’s degree strongly required, or relevant work experience managing virtual meetings, training, or technical background. Strong skills in Microsoft Suite (Word, Excel, PowerPoint, MS Teams) required. Exceptionally strong technical skills with virtual meeting platforms (Zoom, WebEx, Microsoft Teams, etc.) required. Other Requirements/Experience Up to 50% travel may be required, primarily to company locations and select client sites for face‑to‑face production. Pay and Benefits Hiring range: $19.00 - $23.00/hr. Hybrid position located in Greensboro, NC or Colorado Springs, CO. Offers commensurate with qualifications and experience. 403(b) savings plan with employer contributions. Medical insurance. Telemedicine. Dental insurance. Vision insurance. Health savings and flexible spending accounts. Paid time off and paid holidays. Employer‑paid short‑term and long‑term disability. Employer‑paid life insurance. Employee and family assistance program. Various voluntary options for additional plans or coverage levels. Equal Opportunity Employer / Protected Veterans / Individuals with Disabilities This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review Know Your Rights notice from the Department of Labor. #J-18808-Ljbffr