Credit & Collections Specialist
Tesla, Draper, UT, United States
What to Expect
The Credit & Collections Specialist plays an important role in the overall success and health of the energy portfolio. The specialist works as part of a team in a fast‑paced, high‑impact environment. The Credit and Collections Specialist establishes contact with past‑due customers and resolves delinquency in a timely manner by providing account information, resolving customer concerns, and negotiating payment arrangements that are acceptable to both the customer and the company. In certain circumstances, the specialist collaborates with billing, accounts receivable, and various internal departments to resolve disputes. A high degree of independent judgement is required to evaluate unique situations and determine account handling and resolution. The specialist manages relationships with external stakeholders and leads critical collections situations to resolution. As part of the Financial Operations Business Unit, the specialist works with the team and management to meet collections targets and portfolio goals. What You’ll Do
Proactively contact customers through outbound phone calls. Handle inbound phone calls to provide customer service and resolve customer concerns. Proactively contact and respond to customers through e‑mail and multi‑channel efforts. Work with internal departments to resolve disputes. Follow up with customers and internal departments to ensure high levels of customer satisfaction and a positive customer experience. Perform special projects as requested by management. Meet daily and monthly performance standards. What You’ll Bring
At least 1 year of call‑center experience in a high‑paced environment. FDCPA knowledge (a plus). Ability to prioritize and multi‑task, with flexibility to adapt quickly to change. Detail‑oriented, resourceful, and able to manage shifting priorities. Excellent written and verbal communication skills. Ability to positively and effectively interact with internal and external customers. Proficiency in Microsoft Office. Benefits
Competitive pay and eligibility for the following benefits at day 1 of hire: Medical plans (plan options with $0 payroll deduction) Family‑building, fertility, adoption and surrogacy benefits Dental (including orthodontic coverage) and vision plans, both with a $0 paycheck contribution Company‑Paid Health Savings Account (HSA) contribution when enrolled in the high‑deductible medical plan with HSA Health Care and Dependent Care Flexible Spending Accounts (FSA) 401(k) with employer match, Employee Stock Purchase Plans, and other financial benefits Company‑paid Basic Life, AD&D Short‑term and long‑term disability insurance (90‑day waiting period) Employee Assistance Program Sick and vacation time (flex time for salary positions, accrued hours for hourly positions) and paid holidays Backup childcare and parenting support resources Voluntary benefits, including: critical illness, hospital indemnity, accident insurance, theft & legal services, and pet insurance Weight‑loss and tobacco cessation programs Tesla Babies program Commuter benefits Employee discounts and perks program
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The Credit & Collections Specialist plays an important role in the overall success and health of the energy portfolio. The specialist works as part of a team in a fast‑paced, high‑impact environment. The Credit and Collections Specialist establishes contact with past‑due customers and resolves delinquency in a timely manner by providing account information, resolving customer concerns, and negotiating payment arrangements that are acceptable to both the customer and the company. In certain circumstances, the specialist collaborates with billing, accounts receivable, and various internal departments to resolve disputes. A high degree of independent judgement is required to evaluate unique situations and determine account handling and resolution. The specialist manages relationships with external stakeholders and leads critical collections situations to resolution. As part of the Financial Operations Business Unit, the specialist works with the team and management to meet collections targets and portfolio goals. What You’ll Do
Proactively contact customers through outbound phone calls. Handle inbound phone calls to provide customer service and resolve customer concerns. Proactively contact and respond to customers through e‑mail and multi‑channel efforts. Work with internal departments to resolve disputes. Follow up with customers and internal departments to ensure high levels of customer satisfaction and a positive customer experience. Perform special projects as requested by management. Meet daily and monthly performance standards. What You’ll Bring
At least 1 year of call‑center experience in a high‑paced environment. FDCPA knowledge (a plus). Ability to prioritize and multi‑task, with flexibility to adapt quickly to change. Detail‑oriented, resourceful, and able to manage shifting priorities. Excellent written and verbal communication skills. Ability to positively and effectively interact with internal and external customers. Proficiency in Microsoft Office. Benefits
Competitive pay and eligibility for the following benefits at day 1 of hire: Medical plans (plan options with $0 payroll deduction) Family‑building, fertility, adoption and surrogacy benefits Dental (including orthodontic coverage) and vision plans, both with a $0 paycheck contribution Company‑Paid Health Savings Account (HSA) contribution when enrolled in the high‑deductible medical plan with HSA Health Care and Dependent Care Flexible Spending Accounts (FSA) 401(k) with employer match, Employee Stock Purchase Plans, and other financial benefits Company‑paid Basic Life, AD&D Short‑term and long‑term disability insurance (90‑day waiting period) Employee Assistance Program Sick and vacation time (flex time for salary positions, accrued hours for hourly positions) and paid holidays Backup childcare and parenting support resources Voluntary benefits, including: critical illness, hospital indemnity, accident insurance, theft & legal services, and pet insurance Weight‑loss and tobacco cessation programs Tesla Babies program Commuter benefits Employee discounts and perks program
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