Collections Specialist
Unitek Learning, Tempe, AZ, United States
Job Description
The Collections Specialist is responsible for contacting past students to collect outstanding payments while maintaining a professional and respectful relationship. This role requires strong communication skills, attention to detail, and knowledge of collection laws and company policies.
Key Responsibilities
Contact past students via phone, email, text or written correspondence to collect overdue payments
Review student accounts to determine outstanding balances and payment history
Negotiate payment plans and settlements in accordance with company guidelines
Update and maintain accurate records of all collection activities
Follow up on promises to pay and monitor repayment schedules
Resolve billing disputes and respond to inquiries
Ensure compliance with all applicable laws and regulations (e.g., Fair Debt Collection Practices Act)
Escalate unresolved accounts when necessary to third party collection
Meet or exceed monthly collection targets
Professional and persuasive communication
Conflict resolution and negotiation
Emotional intelligence and patience
Problem-solving abilities
Ability to work independently and as part of a team
Qualifications
High school diploma or equivalent (Associate’s or Bachelor’s degree preferred)
Previous experience in collections, customer service, or accounts receivable preferred
Strong verbal and written communication skills
Ability to negotiate effectively and handle difficult conversations
Basic computer skills and familiarity with billing or school account systems
Knowledge of collection laws and ethical standards
Strong organizational and time-management skills
Additional Information
Medical, Dental and Vision starting the 1st of the month following 30 days of employment
2 Weeks’ starting Vacation per year. Increasing based on years of service with company
12paid Holidays and 2Floating Holiday
401k with company match
Company Paid Life Insurance at 1x’s your annual salary
Leadership development and training for career advancement
Tuition assistance and Forgiveness for you and your family up to 100% depending on the program
Position Status:
Full-time position with responsibilities of approximately 40 hours per week at the institution. This position will be classified as an “At-will”
Physical Factors:
Standing/Walking: Must be able to stand or walk for extended periods.
Sitting: Must be able to remain in a seated position for extended periods.
Lifting/Carrying: Must be able to lift and carry up to [weight] pounds.
Pushing/Pulling: Must be able to push or pull objects.
Reaching: Must be able to reach overhead or at or below shoulder level
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Key Responsibilities
Contact past students via phone, email, text or written correspondence to collect overdue payments
Review student accounts to determine outstanding balances and payment history
Negotiate payment plans and settlements in accordance with company guidelines
Update and maintain accurate records of all collection activities
Follow up on promises to pay and monitor repayment schedules
Resolve billing disputes and respond to inquiries
Ensure compliance with all applicable laws and regulations (e.g., Fair Debt Collection Practices Act)
Escalate unresolved accounts when necessary to third party collection
Meet or exceed monthly collection targets
Professional and persuasive communication
Conflict resolution and negotiation
Emotional intelligence and patience
Problem-solving abilities
Ability to work independently and as part of a team
Qualifications
High school diploma or equivalent (Associate’s or Bachelor’s degree preferred)
Previous experience in collections, customer service, or accounts receivable preferred
Strong verbal and written communication skills
Ability to negotiate effectively and handle difficult conversations
Basic computer skills and familiarity with billing or school account systems
Knowledge of collection laws and ethical standards
Strong organizational and time-management skills
Additional Information
Medical, Dental and Vision starting the 1st of the month following 30 days of employment
2 Weeks’ starting Vacation per year. Increasing based on years of service with company
12paid Holidays and 2Floating Holiday
401k with company match
Company Paid Life Insurance at 1x’s your annual salary
Leadership development and training for career advancement
Tuition assistance and Forgiveness for you and your family up to 100% depending on the program
Position Status:
Full-time position with responsibilities of approximately 40 hours per week at the institution. This position will be classified as an “At-will”
Physical Factors:
Standing/Walking: Must be able to stand or walk for extended periods.
Sitting: Must be able to remain in a seated position for extended periods.
Lifting/Carrying: Must be able to lift and carry up to [weight] pounds.
Pushing/Pulling: Must be able to push or pull objects.
Reaching: Must be able to reach overhead or at or below shoulder level
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