Guest Relations Specialist
Texas Health Resources, Dallas, TX, United States
Guest Relations Specialist
Work location: Texas Health Dallas, 8200 Walnut Hill Ln, Dallas, TX 75231
Work hours: Full Time; Days; 40 hrs/week. Monday - Friday (flexible scheduling, with 8‑hour shifts assigned between 7:00 a.m. and 6:00 p.m. based on business and departmental needs)
Patient and Family Experience Department highlights:
Patient Advocacy & Support
Family Centered Initiatives
Welcoming and Supporting Environment for Mom & Baby department
Here’s What You Need:
High School Diploma or Equivalent required
Associate degree and/or certification in Hospitality preferred
Two years of customer service/guest relations required
Experience in purchasing, accounts payable, office coordinator in a medical setting preferred
What You Will Do:
Greet patients, families, and visitors with warmth and professionalism
Collaborate with clinical and administrative teams to ensure smooth communication
Respond to questions, concerns, and requests with empathy and efficiency
Obtain patient and family feedback prior to admissions, during the patients stay and post discharge with comprehensive documentation to ensure patient and guest service excellence and accurate communication with related departments
Utilize problem‑solving techniques following established policies and procedures and chain of command to resolve patient complaints and concerns (HEART)
Assist with special accommodations such as language services, mobility support, or accessibility needs
Additional perks of being a Texas Health Guest Relations Specialist:
Benefits include 401k, PTO, medical, dental, Paid Parental Leave, flex spending, tuition reimbursement, student loan repayment programs as well as several other benefits
Delivery of high quality patient care through nursing education, nursing research and innovations in nursing practice
Strong Unit Based Council (UBC)
A supportive, team environment with outstanding opportunities for growth
We are an Equal Opportunity Employer and do not discriminate against any employees or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, and basis of disability or any other federal, state or local protected class.
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Work location: Texas Health Dallas, 8200 Walnut Hill Ln, Dallas, TX 75231
Work hours: Full Time; Days; 40 hrs/week. Monday - Friday (flexible scheduling, with 8‑hour shifts assigned between 7:00 a.m. and 6:00 p.m. based on business and departmental needs)
Patient and Family Experience Department highlights:
Patient Advocacy & Support
Family Centered Initiatives
Welcoming and Supporting Environment for Mom & Baby department
Here’s What You Need:
High School Diploma or Equivalent required
Associate degree and/or certification in Hospitality preferred
Two years of customer service/guest relations required
Experience in purchasing, accounts payable, office coordinator in a medical setting preferred
What You Will Do:
Greet patients, families, and visitors with warmth and professionalism
Collaborate with clinical and administrative teams to ensure smooth communication
Respond to questions, concerns, and requests with empathy and efficiency
Obtain patient and family feedback prior to admissions, during the patients stay and post discharge with comprehensive documentation to ensure patient and guest service excellence and accurate communication with related departments
Utilize problem‑solving techniques following established policies and procedures and chain of command to resolve patient complaints and concerns (HEART)
Assist with special accommodations such as language services, mobility support, or accessibility needs
Additional perks of being a Texas Health Guest Relations Specialist:
Benefits include 401k, PTO, medical, dental, Paid Parental Leave, flex spending, tuition reimbursement, student loan repayment programs as well as several other benefits
Delivery of high quality patient care through nursing education, nursing research and innovations in nursing practice
Strong Unit Based Council (UBC)
A supportive, team environment with outstanding opportunities for growth
We are an Equal Opportunity Employer and do not discriminate against any employees or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, and basis of disability or any other federal, state or local protected class.
#J-18808-Ljbffr