Retail Sales
Great Floors, Missoula, MT, United States
Overview
Summary/Objectives
To greet, engage and consult customers on their flooring needs, be their trusted flooring advisor. To listen to the customer, identify a solution for their flooring needs, consummate a sale and take payment for that sale per established credit policy. To facilitate all communications, logistics and other transactional items on an order, regardless of type or size, so as to ensure total customer satisfaction. To grow retail business via relationship development and follow-up. To prospect for business opportunities: Referrals, Real Estate Agents, Owner Builders, Remodelers, Insurance and Restoration, Leads and Past Customers. Meet or exceed company’s established standards.
Description
Summary/Objectives To greet, engage and consult customers on their flooring needs, be their trusted flooring advisor. To listen to the customer, identify a solution for their flooring needs, consummate a sale and take payment for that sale per established credit policy. To facilitate all communications, logistics and other transactional items on an order, regardless of type or size, so as to ensure total customer satisfaction. To grow retail business via relationship development and follow-up. To prospect for business opportunities: Referrals, Real Estate Agents, Owner Builders, Remodelers, Insurance and Restoration, Leads and Past Customers. Meet or exceed company’s established standards.
Requirements
Essential Functions
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Project a pleasant, engaging and helpful persona and attitude
Work in a team oriented office / sales and warehouse environment
Willing to work schedule established by the manager including weekends
Develop an understanding of the company, accounting and credit policy and job management
Support and leverage company’s strengths in product offerings, policies and procedures
Organized with the ability to handle multiple tasks simultaneously
Maintain a code of conduct, dress, appearance and language as listed in Great Floor’s employee manual so as to show a professional company image
Be a team player, treat all peers equally with respect and equal attention to needed functions
Be willing to help and consummate a sale of any size
Must be willing to hold yourself accountable for your own performance and openly admit personal mistakes
Must demonstrate effective problem solving skills
Must be willing to teach and assist others to improve systems and processes
Need to be driven to perform and always trying to improve personal performance
Must be open and willing to attend all training classes offered
Treat all suppliers and vendors with honesty, respect and integrity for the good of the overall team
Under promise and over deliver
Competencies
Basic computer skills including Outlook
Above average math and communication skills (percentages, fractions, decimals, addition, subtraction, multiplication and division).
Thoroughness.
Ethical Conduct.
Proficient with service issues and claims resolution
Supervisory Responsibility
This position has no supervisory responsibilities.
Work Environment
This job operates in a clerical, office setting. This role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets and fax machines.
Physical Demands
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. This is a largely sedentary role; however, some filing is required. This would require the ability to lift files, open filing cabinets and bend or stand on a stool as necessary.
Position Type and Expected Hours of Work
This is a full-time position. Typical days and hours of work are Monday through Sunday, store hours.
Travel
No travel is expected for this position
Required Education And Experience
High school diploma or equivalent.
Two to three years’ previous selling experience.
Preferred Education And Experience
Flooring industry knowledge
Additional Eligibility Qualifications
None required for this position.
EEO Statement
Great Floors shall recruit, hire, train and promote in all job titles without regard to race, color, creed, national origin, gender, pregnancy, marital status, religion, age, gender identity, sexual orientation, military service, disability or veterans of the Vietnam era status, handicaps or any other basis prohibited by federal, state or local law. All other personnel actions, such as compensation, benefits, Company sponsored training, transfer, demotion, termination, layoff and return from layoff, shall be administered without regard to race, color, creed, national origin, gender, pregnancy, marital status, religion, age, gender identity, sexual orientation, military service, disability or veterans of the Vietnam era status, handicaps, or any other basis prohibited by federal, state or local law.
Other Duties
Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.
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To greet, engage and consult customers on their flooring needs, be their trusted flooring advisor. To listen to the customer, identify a solution for their flooring needs, consummate a sale and take payment for that sale per established credit policy. To facilitate all communications, logistics and other transactional items on an order, regardless of type or size, so as to ensure total customer satisfaction. To grow retail business via relationship development and follow-up. To prospect for business opportunities: Referrals, Real Estate Agents, Owner Builders, Remodelers, Insurance and Restoration, Leads and Past Customers. Meet or exceed company’s established standards.
Description
Summary/Objectives To greet, engage and consult customers on their flooring needs, be their trusted flooring advisor. To listen to the customer, identify a solution for their flooring needs, consummate a sale and take payment for that sale per established credit policy. To facilitate all communications, logistics and other transactional items on an order, regardless of type or size, so as to ensure total customer satisfaction. To grow retail business via relationship development and follow-up. To prospect for business opportunities: Referrals, Real Estate Agents, Owner Builders, Remodelers, Insurance and Restoration, Leads and Past Customers. Meet or exceed company’s established standards.
Requirements
Essential Functions
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Project a pleasant, engaging and helpful persona and attitude
Work in a team oriented office / sales and warehouse environment
Willing to work schedule established by the manager including weekends
Develop an understanding of the company, accounting and credit policy and job management
Support and leverage company’s strengths in product offerings, policies and procedures
Organized with the ability to handle multiple tasks simultaneously
Maintain a code of conduct, dress, appearance and language as listed in Great Floor’s employee manual so as to show a professional company image
Be a team player, treat all peers equally with respect and equal attention to needed functions
Be willing to help and consummate a sale of any size
Must be willing to hold yourself accountable for your own performance and openly admit personal mistakes
Must demonstrate effective problem solving skills
Must be willing to teach and assist others to improve systems and processes
Need to be driven to perform and always trying to improve personal performance
Must be open and willing to attend all training classes offered
Treat all suppliers and vendors with honesty, respect and integrity for the good of the overall team
Under promise and over deliver
Competencies
Basic computer skills including Outlook
Above average math and communication skills (percentages, fractions, decimals, addition, subtraction, multiplication and division).
Thoroughness.
Ethical Conduct.
Proficient with service issues and claims resolution
Supervisory Responsibility
This position has no supervisory responsibilities.
Work Environment
This job operates in a clerical, office setting. This role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets and fax machines.
Physical Demands
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. This is a largely sedentary role; however, some filing is required. This would require the ability to lift files, open filing cabinets and bend or stand on a stool as necessary.
Position Type and Expected Hours of Work
This is a full-time position. Typical days and hours of work are Monday through Sunday, store hours.
Travel
No travel is expected for this position
Required Education And Experience
High school diploma or equivalent.
Two to three years’ previous selling experience.
Preferred Education And Experience
Flooring industry knowledge
Additional Eligibility Qualifications
None required for this position.
EEO Statement
Great Floors shall recruit, hire, train and promote in all job titles without regard to race, color, creed, national origin, gender, pregnancy, marital status, religion, age, gender identity, sexual orientation, military service, disability or veterans of the Vietnam era status, handicaps or any other basis prohibited by federal, state or local law. All other personnel actions, such as compensation, benefits, Company sponsored training, transfer, demotion, termination, layoff and return from layoff, shall be administered without regard to race, color, creed, national origin, gender, pregnancy, marital status, religion, age, gender identity, sexual orientation, military service, disability or veterans of the Vietnam era status, handicaps, or any other basis prohibited by federal, state or local law.
Other Duties
Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.
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