Lead Stock (Key Holder)
Williams-Sonoma, Inc., Albuquerque, NM, United States
Lead Stock (Key Holder) – Join Williams‑Sonoma, Inc. as a Lead Stock/Key Holder to enhance the customer experience and uphold brand standards across all fulfillment operations.
Seniority Level Mid‑Senior level
Employment Type Full‑time
Job Function Sales and Business Development
Industries Retail
Overview Of The Lead, Stock/Fulfillment Role You will model and coach on how to connect with customers, sell the lifestyle of the brand and provide exceptional service. You will execute and uphold operational standards to protect the image and interests of the Brand. You will assist the management team in maximizing individual performance and establishing routines and disciplines that maximize productivity and efficiency.
Responsibilities
Oversee Back‑of‑House operational functions: Omni/fulfillment, receiving, shipping, inventory, management, stockroom organization and standards and markdown/markup execution.
Execute customer fulfillment across all (Omni) channels leveraging all services (BOPIS, SFS, STS, Home Delivery, Installation) to ensure the method used meets customer needs while maintaining profitability and the image of the Brand.
Model, train and coach individual productivity and performance related to fulfillment, BOPIS/Design Crew conversion, processing, packing and stockroom standards.
Manage shipping and processing stations, product staging areas and supplies to ensure efficient receipt and packing of incoming and outgoing merchandise.
Perform routine audits and reconciliations (UPS, DIAR, Markdown) and establish daily disciplines to eliminate loss/shrink (lost cartons, mis‑pics, MOS, returns, RTV).
Maintain an environment where all associates are treated fairly and with dignity and respect, in accordance with our People First Philosophy.
Criteria
Effective communication, organization and leadership skills. Proven ability to motivate and influence others through personal actions and examples.
Employment/promotion to this role will be contingent on successful completion of a background check.
1‑3 years retail sales experience with management experience preferred.
1‑2 years home related or specialty experience preferred (design, visual merchandising, or stockroom responsibilities).
Physical Requirements
Must be able to be mobile on the sales floor for extended periods of time.
Must be able to lift and mobilize medium to large items, up to 75 lbs., while utilizing appropriate equipment and safety techniques.
Full‑time associates are expected to have open availability to meet the needs of the business.
Part‑Time Flex associates must be available to work a minimum of 15 hours per week, including two regularly scheduled shifts on the weekend (Saturday and Sunday) and two during the week (Monday to Friday). Associates must be available for annual inventory and entire holiday season (November and December). Weekend availability cannot fall on the same day; an associate must be available on two separate days (Saturday and Sunday).
Our Mission Around Diversity, Equity & Inclusion We firmly believe that working in a culture focused on diversity, equity, and inclusion spurs innovation, creates healthy and high‑performing teams, and delivers superior customer experiences. We will create and nurture a global company culture where we confidently bring our authentic selves to work every day: where the only criteria for advancement are the quality of our work, the contributions we make to our teams and the business, and our ability to lead; and where our individual differences—whatever they may be—are valued, explored and appreciated.
Benefits Just For You
A generous discount on all Williams‑Sonoma, Inc. brands.
A 401(k) plan and other investment opportunities.
A wellness program that supports your physical, financial and emotional health.
Paid vacations and holidays (full‑time).
Health benefits, dental and vision insurance, including same‑sex domestic partner benefits (full‑time).
Your Journey in Continued Learning
Individual development plans and career pathing conversations.
Annual performance appraisals.
Cross‑brand and cross‑functional career opportunities.
Online learning opportunities through brand specific resources and WSI University.
Leadership development opportunities.
This role is not eligible for relocation assistance.
Williams‑Sonoma, Inc. is an Equal Opportunity Employer.
Williams‑Sonoma, Inc. will consider employment qualified applicants with criminal histories in a manner consistent with the requirements of the San Francisco Fair Chance Ordinance, and other applicable state or local laws and ordinances.
#J-18808-Ljbffr
Seniority Level Mid‑Senior level
Employment Type Full‑time
Job Function Sales and Business Development
Industries Retail
Overview Of The Lead, Stock/Fulfillment Role You will model and coach on how to connect with customers, sell the lifestyle of the brand and provide exceptional service. You will execute and uphold operational standards to protect the image and interests of the Brand. You will assist the management team in maximizing individual performance and establishing routines and disciplines that maximize productivity and efficiency.
Responsibilities
Oversee Back‑of‑House operational functions: Omni/fulfillment, receiving, shipping, inventory, management, stockroom organization and standards and markdown/markup execution.
Execute customer fulfillment across all (Omni) channels leveraging all services (BOPIS, SFS, STS, Home Delivery, Installation) to ensure the method used meets customer needs while maintaining profitability and the image of the Brand.
Model, train and coach individual productivity and performance related to fulfillment, BOPIS/Design Crew conversion, processing, packing and stockroom standards.
Manage shipping and processing stations, product staging areas and supplies to ensure efficient receipt and packing of incoming and outgoing merchandise.
Perform routine audits and reconciliations (UPS, DIAR, Markdown) and establish daily disciplines to eliminate loss/shrink (lost cartons, mis‑pics, MOS, returns, RTV).
Maintain an environment where all associates are treated fairly and with dignity and respect, in accordance with our People First Philosophy.
Criteria
Effective communication, organization and leadership skills. Proven ability to motivate and influence others through personal actions and examples.
Employment/promotion to this role will be contingent on successful completion of a background check.
1‑3 years retail sales experience with management experience preferred.
1‑2 years home related or specialty experience preferred (design, visual merchandising, or stockroom responsibilities).
Physical Requirements
Must be able to be mobile on the sales floor for extended periods of time.
Must be able to lift and mobilize medium to large items, up to 75 lbs., while utilizing appropriate equipment and safety techniques.
Full‑time associates are expected to have open availability to meet the needs of the business.
Part‑Time Flex associates must be available to work a minimum of 15 hours per week, including two regularly scheduled shifts on the weekend (Saturday and Sunday) and two during the week (Monday to Friday). Associates must be available for annual inventory and entire holiday season (November and December). Weekend availability cannot fall on the same day; an associate must be available on two separate days (Saturday and Sunday).
Our Mission Around Diversity, Equity & Inclusion We firmly believe that working in a culture focused on diversity, equity, and inclusion spurs innovation, creates healthy and high‑performing teams, and delivers superior customer experiences. We will create and nurture a global company culture where we confidently bring our authentic selves to work every day: where the only criteria for advancement are the quality of our work, the contributions we make to our teams and the business, and our ability to lead; and where our individual differences—whatever they may be—are valued, explored and appreciated.
Benefits Just For You
A generous discount on all Williams‑Sonoma, Inc. brands.
A 401(k) plan and other investment opportunities.
A wellness program that supports your physical, financial and emotional health.
Paid vacations and holidays (full‑time).
Health benefits, dental and vision insurance, including same‑sex domestic partner benefits (full‑time).
Your Journey in Continued Learning
Individual development plans and career pathing conversations.
Annual performance appraisals.
Cross‑brand and cross‑functional career opportunities.
Online learning opportunities through brand specific resources and WSI University.
Leadership development opportunities.
This role is not eligible for relocation assistance.
Williams‑Sonoma, Inc. is an Equal Opportunity Employer.
Williams‑Sonoma, Inc. will consider employment qualified applicants with criminal histories in a manner consistent with the requirements of the San Francisco Fair Chance Ordinance, and other applicable state or local laws and ordinances.
#J-18808-Ljbffr