Keyholder
CULT GAIA, East Hampton, NY, United States
2 days ago Be among the first 25 applicants
Born in Los Angeles, Cult Gaia is known for beautiful heirloom pieces that will live in your closet forever.
Job Summary:
As a Key Holder at Cult Gaia, you will hold a pivotal position in ensuring the smooth operation of our boutique while delivering an exceptional standard of service to our discerning clientele. You will serve as a beacon of style expertise, providing personalized guidance and styling recommendations to enhance each customer's shopping journey. Your responsibilities will encompass overseeing daily store operations, including opening and closing procedures, inventory management, and ensuring adherence to visual merchandising standards.
What You Will Do:
Utilize company selling culture and training tools to meet and exceed KPI expectations
Maintain a primary focus on training and development on sales proficiency process
Complete all training and demonstrate the ability to effectively execute company expectations
Execute style guide directives by overseeing all aspects of merchandising, visual and labeling
Ensure daily task lists are completed by store teams
Ensure inventory accuracy according to company asset protection standard work
Self-assess daily results and partner with Leadership on behavioral expectations to improve
Complete a monthly proficiency plan by utilizing the end of the month sales reporting tools and self-assessing personal strengths and opportunities
Help to build a culture throughout the store that drives the following positive company expected outcomes
Actively support and contribute to the store with the goal of helping the entire team delight guests and achieve revenue targets
Utilize all tools to the company standard
Ensure check-out/in processes are executed
Ability to work weekends and most holidays
Able to work in a fast-paced environment
Be fully responsible for shifts in our store (open/close)
What You Can Bring:
High School Diploma or GED equivalent.
Previous retail experience in a direct customer interactive environment preferred
Previous experience as an assistant manager/key holder of a retail store preferred
High volume experience is preferred
An equivalent combination of education and experience will be considered
Excellent customer service skills and do what it takes to create seamless experiences for customers
Positive attitude and friendly demeanor
Excellent verbal, interpersonal, and written communication skills.
A high-energy team player who possesses excellent organizational and project management skills, and who can work independently, troubleshoot, and work in a fast-moving, multi-tasking environment with numerous deadlines
Detail-oriented problem solver
Actively gets tasks done and is driven by a sense of urgency
Organized with excellent time management skills to deliver maximum impact
Strong interest in fashion as well as strong knowledge of industry trends
REQUIRED EXPERIENCE:
High School Diploma or GED equivalent.
2+ years of retail experience in a direct customer interactive environment preferred.
High volume experience is preferred.
Previous retail experience, preferably in a luxury or high-end fashion environment.
Experience in a supervisory or leadership role is often necessary as key holders oversee store operations in the absence of higher management.
SKILLS, KNOWLEDGE & ABILITY:
Ability to communicate effectively.
Knowledge of high-end women’s fashion.
Ability to solve problems quickly.
Ability to lead and motivate a team effectively.
Strong decision-making skills, particularly in high-pressure situations.
Capability to delegate tasks efficiently to ensure completion.
Exceptional customer service skills to provide a personalized shopping experience to high-end clientele.
Proficiency in handling customer complaints or difficult situations with tact and professionalism.
Understanding of security procedures to prevent theft and ensure customer, staff, and merchandise safety.
Familiarity with inventory management systems to minimize shrinkage.
Knowledge of visual merchandising principles to enhance the luxury shopping experience through store layout and displays.
Ability to drive sales and meet targets by implementing sales strategies and motivating the team.
Understanding of the luxury fashion market to identify sales opportunities.
Excellent verbal and written communication skills for effective interaction with customers, team members, and management.
Ability to provide clear instructions and feedback to staff.
Willingness to work flexible hours, including evenings, weekends, and holidays.
Adaptability to changes in store procedures, promotions, and inventory.
Thorough understanding of products, including materials, construction, and brand history.
Ability to educate customers and staff about products and brand ethos.
Maintaining a polished appearance in accordance with luxury brand standards.
Exemplifying professionalism and discretion in all interactions.
WHAT WE OFFER:
401K with company match
Life insurance
Pet Insurance
PTO
Clothing Allowance
Retail Uniform
Referral Program
Referrals increase your chances of interviewing at CULT GAIA by 2x
Get notified about new Keyholder jobs in
East Hampton, NY .
East Hampton, NY $135,000.00-$150,000.00 2 weeks ago
#J-18808-Ljbffr
Born in Los Angeles, Cult Gaia is known for beautiful heirloom pieces that will live in your closet forever.
Job Summary:
As a Key Holder at Cult Gaia, you will hold a pivotal position in ensuring the smooth operation of our boutique while delivering an exceptional standard of service to our discerning clientele. You will serve as a beacon of style expertise, providing personalized guidance and styling recommendations to enhance each customer's shopping journey. Your responsibilities will encompass overseeing daily store operations, including opening and closing procedures, inventory management, and ensuring adherence to visual merchandising standards.
What You Will Do:
Utilize company selling culture and training tools to meet and exceed KPI expectations
Maintain a primary focus on training and development on sales proficiency process
Complete all training and demonstrate the ability to effectively execute company expectations
Execute style guide directives by overseeing all aspects of merchandising, visual and labeling
Ensure daily task lists are completed by store teams
Ensure inventory accuracy according to company asset protection standard work
Self-assess daily results and partner with Leadership on behavioral expectations to improve
Complete a monthly proficiency plan by utilizing the end of the month sales reporting tools and self-assessing personal strengths and opportunities
Help to build a culture throughout the store that drives the following positive company expected outcomes
Actively support and contribute to the store with the goal of helping the entire team delight guests and achieve revenue targets
Utilize all tools to the company standard
Ensure check-out/in processes are executed
Ability to work weekends and most holidays
Able to work in a fast-paced environment
Be fully responsible for shifts in our store (open/close)
What You Can Bring:
High School Diploma or GED equivalent.
Previous retail experience in a direct customer interactive environment preferred
Previous experience as an assistant manager/key holder of a retail store preferred
High volume experience is preferred
An equivalent combination of education and experience will be considered
Excellent customer service skills and do what it takes to create seamless experiences for customers
Positive attitude and friendly demeanor
Excellent verbal, interpersonal, and written communication skills.
A high-energy team player who possesses excellent organizational and project management skills, and who can work independently, troubleshoot, and work in a fast-moving, multi-tasking environment with numerous deadlines
Detail-oriented problem solver
Actively gets tasks done and is driven by a sense of urgency
Organized with excellent time management skills to deliver maximum impact
Strong interest in fashion as well as strong knowledge of industry trends
REQUIRED EXPERIENCE:
High School Diploma or GED equivalent.
2+ years of retail experience in a direct customer interactive environment preferred.
High volume experience is preferred.
Previous retail experience, preferably in a luxury or high-end fashion environment.
Experience in a supervisory or leadership role is often necessary as key holders oversee store operations in the absence of higher management.
SKILLS, KNOWLEDGE & ABILITY:
Ability to communicate effectively.
Knowledge of high-end women’s fashion.
Ability to solve problems quickly.
Ability to lead and motivate a team effectively.
Strong decision-making skills, particularly in high-pressure situations.
Capability to delegate tasks efficiently to ensure completion.
Exceptional customer service skills to provide a personalized shopping experience to high-end clientele.
Proficiency in handling customer complaints or difficult situations with tact and professionalism.
Understanding of security procedures to prevent theft and ensure customer, staff, and merchandise safety.
Familiarity with inventory management systems to minimize shrinkage.
Knowledge of visual merchandising principles to enhance the luxury shopping experience through store layout and displays.
Ability to drive sales and meet targets by implementing sales strategies and motivating the team.
Understanding of the luxury fashion market to identify sales opportunities.
Excellent verbal and written communication skills for effective interaction with customers, team members, and management.
Ability to provide clear instructions and feedback to staff.
Willingness to work flexible hours, including evenings, weekends, and holidays.
Adaptability to changes in store procedures, promotions, and inventory.
Thorough understanding of products, including materials, construction, and brand history.
Ability to educate customers and staff about products and brand ethos.
Maintaining a polished appearance in accordance with luxury brand standards.
Exemplifying professionalism and discretion in all interactions.
WHAT WE OFFER:
401K with company match
Life insurance
Pet Insurance
PTO
Clothing Allowance
Retail Uniform
Referral Program
Referrals increase your chances of interviewing at CULT GAIA by 2x
Get notified about new Keyholder jobs in
East Hampton, NY .
East Hampton, NY $135,000.00-$150,000.00 2 weeks ago
#J-18808-Ljbffr