Retail Keyholder (Store 4732)
GameStop, Downingtown, PA, United States
At GameStop, we are committed to providing exceptional service and delivering the latest and greatest in gaming products to our customers. As a leading global retailer of video games, electronics, and gaming merchandise, we take pride in offering a wide range of products that cater to the needs and desires of gamers worldwide. Our mission is to create unforgettable experiences for our customers by constantly pushing the boundaries of what's possible. Whether you're a hardcore gamer or just starting out, we've got something for everyone. Join us in our mission to shape the future of gaming with our Retail Keyholder role.
Responsibilities
Provide best-in-class guest service: greet guests promptly, respond to questions effectively and courteously, assist with gaming needs, promote promotions and trade‑in program, recommend items, apply selling behaviors, and express gratitude to guests.
Support overall shopping environment, including visual and operational elements, and nurture relationships that lead to sales.
Process guest purchases and returns accurately via the POS computer system.
Handle phone calls promptly and professionally.
Promote GameStop’s guest benefits such as the title reservation program and the Pro Rewards loyalty program.
Maintain store cleanliness and organization, including restrooms, fixtures, and equipment.
Complete omni‑channel orders daily.
Safeguard company assets through inventory control, loss prevention, and bank deposits.
Conduct store inventory counts, restock merchandise, and ensure proper merchandise placement.
Assist store management in exceeding sales, profit, and shrink goals.
Reconcile daily transaction totals and ensure accurate closeout paperwork and bank deposits.
Inspect shipments for discrepancies, record and report them.
Process defectives/recalls and stock pulls accurately.
Inspect associates’ packages at closing or shift end.
Supervise and delegate tasks to sales associates in absence of management.
Follow all GameStop policies and procedures.
Follow opening and closing procedures.
Provide timely feedback on associate performance.
Qualifications
Proof of identity and eligibility to legally work in the United States.
Minimum age of 18.
High school diploma or equivalent.
At least 1 year of retail sales, guest service, or management experience preferred.
Video‑game knowledge preferred.
Ability to work alone, stand, and move throughout the store unassisted for up to 10 hours per day.
Required Job Skills and Abilities
Exceptional guest service skills.
Friendly assistance to every guest.
Clear verbal and written communication; bilingual English/Spanish preferred.
Ability to work in a fast‑paced, rapidly changing environment.
Meet associate performance expectations, including attendance, dress, and grooming.
Operate POS computer system and complete required paperwork.
Basic math and alphabetizing skills.
Self‑motivation and teamwork.
Problem‑solving and judgment.
Follow written or oral instructions.
Handle bank deposits safely.
Work a flexible schedule, including nights, weekends, and holidays; at least 3 days per week availability.
Handle pressure and stress.
Perform physical tasks such as bending, stooping, lifting up to 30 lbs.
Stand and move unassisted for up to 10 hours per day.
GameStop provides equal employment opportunities to all applicants regardless of race, color, religion, gender, sexual orientation, national origin, age, disability, gender identity and expression, marital or military status. The company offers reasonable accommodations to qualified individuals with disabilities in accordance with the ADA and applicable state and local law. Certain state‑specific exceptions may apply.
Benefits Full‑time store positions may be eligible to participate in incentive programs, 401(k), paid time off, dental, vision, and health insurance. Position may also offer a bonus and/or other incentives.
Compensation $8.50 – $11.25 per hour.
Seniority level Entry level.
Employment type Part‑time.
Job function Sales and Business Development.
Application This position accepts applications on an ongoing basis. Candidates should express their interest by clicking the Apply button.
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Responsibilities
Provide best-in-class guest service: greet guests promptly, respond to questions effectively and courteously, assist with gaming needs, promote promotions and trade‑in program, recommend items, apply selling behaviors, and express gratitude to guests.
Support overall shopping environment, including visual and operational elements, and nurture relationships that lead to sales.
Process guest purchases and returns accurately via the POS computer system.
Handle phone calls promptly and professionally.
Promote GameStop’s guest benefits such as the title reservation program and the Pro Rewards loyalty program.
Maintain store cleanliness and organization, including restrooms, fixtures, and equipment.
Complete omni‑channel orders daily.
Safeguard company assets through inventory control, loss prevention, and bank deposits.
Conduct store inventory counts, restock merchandise, and ensure proper merchandise placement.
Assist store management in exceeding sales, profit, and shrink goals.
Reconcile daily transaction totals and ensure accurate closeout paperwork and bank deposits.
Inspect shipments for discrepancies, record and report them.
Process defectives/recalls and stock pulls accurately.
Inspect associates’ packages at closing or shift end.
Supervise and delegate tasks to sales associates in absence of management.
Follow all GameStop policies and procedures.
Follow opening and closing procedures.
Provide timely feedback on associate performance.
Qualifications
Proof of identity and eligibility to legally work in the United States.
Minimum age of 18.
High school diploma or equivalent.
At least 1 year of retail sales, guest service, or management experience preferred.
Video‑game knowledge preferred.
Ability to work alone, stand, and move throughout the store unassisted for up to 10 hours per day.
Required Job Skills and Abilities
Exceptional guest service skills.
Friendly assistance to every guest.
Clear verbal and written communication; bilingual English/Spanish preferred.
Ability to work in a fast‑paced, rapidly changing environment.
Meet associate performance expectations, including attendance, dress, and grooming.
Operate POS computer system and complete required paperwork.
Basic math and alphabetizing skills.
Self‑motivation and teamwork.
Problem‑solving and judgment.
Follow written or oral instructions.
Handle bank deposits safely.
Work a flexible schedule, including nights, weekends, and holidays; at least 3 days per week availability.
Handle pressure and stress.
Perform physical tasks such as bending, stooping, lifting up to 30 lbs.
Stand and move unassisted for up to 10 hours per day.
GameStop provides equal employment opportunities to all applicants regardless of race, color, religion, gender, sexual orientation, national origin, age, disability, gender identity and expression, marital or military status. The company offers reasonable accommodations to qualified individuals with disabilities in accordance with the ADA and applicable state and local law. Certain state‑specific exceptions may apply.
Benefits Full‑time store positions may be eligible to participate in incentive programs, 401(k), paid time off, dental, vision, and health insurance. Position may also offer a bonus and/or other incentives.
Compensation $8.50 – $11.25 per hour.
Seniority level Entry level.
Employment type Part‑time.
Job function Sales and Business Development.
Application This position accepts applications on an ongoing basis. Candidates should express their interest by clicking the Apply button.
#J-18808-Ljbffr