Sales & Service Support Representative - No Cold Calling! at American Metals Sup
American Metals Supply, Groveport, OH, United States
American Metals: More Than a Job — A Legacy of Strength and Service
At American Metals Supply, we're not just an HVAC company - we're a family. As a
100% employee-owned
business, we believe our
people are our greatest asset . We're seeking a
Sales & Service Support Representative
to be a critical part of our day-to-day operations. In this hands‑on role, you'll be on the front lines of our operation – assisting walk‑in HVAC contractors and customers at the counter, taking orders over the phone, and supporting outside sales staff. You will play a vital role in ensuring our customers get the right products and the right service, all while representing the ownership‑driven culture that makes American Metals Supply special.
Benefits Package:
Outstanding Family Medical Benefits Package
Substantial Stock Ownership Program
Competitive Compensation Packages
Paid Time Off (PTO) & 7 Paid Holidays Each Year
Employer Sponsored Family Dental Insurance
401k and Roth 401k Investment Accounts
Employer Sponsored Life & Disability Insurance
What You'll Do:
Assist HVAC contractors and customers at the sales counter with product selection, technical support, & order processing
Receive and process requests for quotations, orders, and lead times via phone, email, and app
Support sales team by preparing quotes, processing orders, and coordinating deliveries
Collaborate with sales team to address customer-related needs and provide exceptional service
Coordinate with warehouse and logistics teams to ensure smooth order fulfillment
Develop and maintain strong product knowledge of HVAC parts, sheet metal, and related supplies
Participate in ongoing training and development opportunities to improve technical knowledge
What We're Looking For:
Experience in HVAC, sheet metal, or industrial distribution is a strong plus
Strong customer service skills and a proactive, solutions‑oriented mindset
Comfortable with phone, computer, and point-of-sale systems
Detail oriented with strong organizational and multitasking skills
Dependable team player who shows up and takes ownership & pride in their work
High school diploma or equivalent required
Since 1962, American Metals has stood as a dynamic leader in the wholesale distribution of sheet and coil steel, prefabricated duct and fittings, and a comprehensive line of HVACR products. We're not just a workplace – we're a powerhouse of
employee-owners
built on integrity, rooted in accountability, unwavering customer commitment, and shared success. If you're passionate about delivering excellent service, thrive in a team environment, and want to be part of something bigger, we want to meet you.
Compensation details:
21-26 Hourly Wage
#J-18808-Ljbffr
At American Metals Supply, we're not just an HVAC company - we're a family. As a
100% employee-owned
business, we believe our
people are our greatest asset . We're seeking a
Sales & Service Support Representative
to be a critical part of our day-to-day operations. In this hands‑on role, you'll be on the front lines of our operation – assisting walk‑in HVAC contractors and customers at the counter, taking orders over the phone, and supporting outside sales staff. You will play a vital role in ensuring our customers get the right products and the right service, all while representing the ownership‑driven culture that makes American Metals Supply special.
Benefits Package:
Outstanding Family Medical Benefits Package
Substantial Stock Ownership Program
Competitive Compensation Packages
Paid Time Off (PTO) & 7 Paid Holidays Each Year
Employer Sponsored Family Dental Insurance
401k and Roth 401k Investment Accounts
Employer Sponsored Life & Disability Insurance
What You'll Do:
Assist HVAC contractors and customers at the sales counter with product selection, technical support, & order processing
Receive and process requests for quotations, orders, and lead times via phone, email, and app
Support sales team by preparing quotes, processing orders, and coordinating deliveries
Collaborate with sales team to address customer-related needs and provide exceptional service
Coordinate with warehouse and logistics teams to ensure smooth order fulfillment
Develop and maintain strong product knowledge of HVAC parts, sheet metal, and related supplies
Participate in ongoing training and development opportunities to improve technical knowledge
What We're Looking For:
Experience in HVAC, sheet metal, or industrial distribution is a strong plus
Strong customer service skills and a proactive, solutions‑oriented mindset
Comfortable with phone, computer, and point-of-sale systems
Detail oriented with strong organizational and multitasking skills
Dependable team player who shows up and takes ownership & pride in their work
High school diploma or equivalent required
Since 1962, American Metals has stood as a dynamic leader in the wholesale distribution of sheet and coil steel, prefabricated duct and fittings, and a comprehensive line of HVACR products. We're not just a workplace – we're a powerhouse of
employee-owners
built on integrity, rooted in accountability, unwavering customer commitment, and shared success. If you're passionate about delivering excellent service, thrive in a team environment, and want to be part of something bigger, we want to meet you.
Compensation details:
21-26 Hourly Wage
#J-18808-Ljbffr