Retail Sales Associate - Part Time 1023 Southbridge St Worcester, MA 01610
Sunnyside*, Worcester, MA, United States
Cresco Labs is one of the largest public, vertically integrated, multistate operators in the cannabis industry. Our portfolio of in‑house cultivated and manufactured brands includes some of the highest‑quality, most awarded and most popular cannabis products in America. With dozens of locations nationwide, our owned and operated Sunnyside dispensaries provide a welcoming, judgement‑free place to shop for anyone at any point on their cannabis journey.
Founded in 2013, Cresco Labs’ mission is to normalize and professionalize cannabis through passionate employees and a focus on Social Equity and Educational Development. Our SEEDTM initiative ensures equal opportunity for all to work in and own businesses in cannabis.
At Cresco Labs, we aim to revolutionize and lead the nation's cannabis industry with a focus on quality and consistency of product and bring legitimacy to the industry with the highest level of integrity and professionalism.
MISSION STATEMENT At Cresco, we aim to lead the nation's cannabis industry with a focus on regulatory compliance, product consistency, and customer satisfaction. Our operations bring legitimacy to the cannabis industry by acting with the highest level of integrity, strictly adhering to regulations, and promoting the clinical efficacy of cannabis.
JOB SUMMARY The Wellness Advisor of Sunnyside* will be responsible for advising customers (recreational, medicinal, and caregiver) in selecting the proper cannabis products for their needs and act as an ambassador of the company’s mission to normalize, professionalize, and revolutionize cannabis. You will use your customer service, product knowledge and adherence to state compliance regulations to ensure a best‑in‑class experience. Wellness Advisors are responsible for the customer lifecycle from check‑in to consultation, order fulfillment, and checkout. In this role, compliance with applicable state and company regulations will be at the forefront of all tasks.
WHAT WE OFFER
The opportunity to learn fundamental cannabis product knowledge and industry compliance standards.
The training to navigate different customer interactions and circumstances.
A unique sales experience leading with a consultative and personalized approach.
Experience in a dynamic role that combines problem solving, inventory management, teamwork, technical skills, and customer service.
Flexibility to work across opening, closing, weekends, and holidays; part‑time schedules typically 15‑25 h/week around peak hours.
WHO YOU ARE
Energetic, with strong interpersonal skills and collaboration.
Enthusiastic about consulting customers, listening to their needs and providing an exceptional experience.
Resilient and agile, using challenges as opportunities to acquire or master skills.
Committed to integrity and doing the right thing in a highly regulated industry.
CORE JOB DUTIES
Greet customers and ensure a best‑in‑class experience.
Build customer relationships by asking questions and listening attentively to customer needs.
Assist customers in product selection through education of different cannabis products and their varying impact on the human body.
Apply effective selling and cross‑selling techniques to build baskets.
Verify proper documentation and ID for customers.
Assist in verifying the accuracy of orders being dispensed to customers in a timely fashion.
Label and package customer orders.
Perform accurate cash handling in the company’s Point of Sale system, following SOPs.
Maintain accurate records of all dispensary activities in accordance with state regulatory agencies and company standards.
Perform routine inventory counts.
Ensure product stock is organized and meets compliance regulations.
Assist managers with organizing sales floor merchandise and product displays.
Ensure security measures and safety compliance according to Company SOPs.
Maintain a clean and organized store environment.
Escalate any employee or customer issues to management.
REQUIRED EXPERIENCE, EDUCATION AND SKILLS
High School Diploma or equivalent.
Minimum 1 year of customer service experience; retail or hospitality experience preferred.
Flexibility to work opening, closing, weekends, and holidays.
Excellent customer service skills and ability to engage with customers.
Demonstrated ability to learn and apply technical and product‑related information in a professional consultative manner.
Physical ability to lift, carry and balance up to 50 pounds (100 pounds with assistance).
ADDITIONAL REQUIREMENTS
Must be 21 years of age or older to apply.
Must comply with all legal or company regulations for working in the industry.
BENEFITS Cresco Labs offers eligible employees a robust benefits package including major medical, dental and vision insurance, a 401(k)‑match program, FSA/HSA programs, LTD/STD options, life insurance and AD&D. Eligible employees also receive paid holidays, paid time off and may receive annual discretionary bonuses, stock options and employee discount programs. Benefits eligibility for permanent positions may vary by full‑time or part‑time role, location, or position.
PAY RANGE $17 – $17 USD
EEO STATEMENT Cresco Labs is an Equal Opportunity Employer and all applicants will be considered without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran, or disability status.
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Founded in 2013, Cresco Labs’ mission is to normalize and professionalize cannabis through passionate employees and a focus on Social Equity and Educational Development. Our SEEDTM initiative ensures equal opportunity for all to work in and own businesses in cannabis.
At Cresco Labs, we aim to revolutionize and lead the nation's cannabis industry with a focus on quality and consistency of product and bring legitimacy to the industry with the highest level of integrity and professionalism.
MISSION STATEMENT At Cresco, we aim to lead the nation's cannabis industry with a focus on regulatory compliance, product consistency, and customer satisfaction. Our operations bring legitimacy to the cannabis industry by acting with the highest level of integrity, strictly adhering to regulations, and promoting the clinical efficacy of cannabis.
JOB SUMMARY The Wellness Advisor of Sunnyside* will be responsible for advising customers (recreational, medicinal, and caregiver) in selecting the proper cannabis products for their needs and act as an ambassador of the company’s mission to normalize, professionalize, and revolutionize cannabis. You will use your customer service, product knowledge and adherence to state compliance regulations to ensure a best‑in‑class experience. Wellness Advisors are responsible for the customer lifecycle from check‑in to consultation, order fulfillment, and checkout. In this role, compliance with applicable state and company regulations will be at the forefront of all tasks.
WHAT WE OFFER
The opportunity to learn fundamental cannabis product knowledge and industry compliance standards.
The training to navigate different customer interactions and circumstances.
A unique sales experience leading with a consultative and personalized approach.
Experience in a dynamic role that combines problem solving, inventory management, teamwork, technical skills, and customer service.
Flexibility to work across opening, closing, weekends, and holidays; part‑time schedules typically 15‑25 h/week around peak hours.
WHO YOU ARE
Energetic, with strong interpersonal skills and collaboration.
Enthusiastic about consulting customers, listening to their needs and providing an exceptional experience.
Resilient and agile, using challenges as opportunities to acquire or master skills.
Committed to integrity and doing the right thing in a highly regulated industry.
CORE JOB DUTIES
Greet customers and ensure a best‑in‑class experience.
Build customer relationships by asking questions and listening attentively to customer needs.
Assist customers in product selection through education of different cannabis products and their varying impact on the human body.
Apply effective selling and cross‑selling techniques to build baskets.
Verify proper documentation and ID for customers.
Assist in verifying the accuracy of orders being dispensed to customers in a timely fashion.
Label and package customer orders.
Perform accurate cash handling in the company’s Point of Sale system, following SOPs.
Maintain accurate records of all dispensary activities in accordance with state regulatory agencies and company standards.
Perform routine inventory counts.
Ensure product stock is organized and meets compliance regulations.
Assist managers with organizing sales floor merchandise and product displays.
Ensure security measures and safety compliance according to Company SOPs.
Maintain a clean and organized store environment.
Escalate any employee or customer issues to management.
REQUIRED EXPERIENCE, EDUCATION AND SKILLS
High School Diploma or equivalent.
Minimum 1 year of customer service experience; retail or hospitality experience preferred.
Flexibility to work opening, closing, weekends, and holidays.
Excellent customer service skills and ability to engage with customers.
Demonstrated ability to learn and apply technical and product‑related information in a professional consultative manner.
Physical ability to lift, carry and balance up to 50 pounds (100 pounds with assistance).
ADDITIONAL REQUIREMENTS
Must be 21 years of age or older to apply.
Must comply with all legal or company regulations for working in the industry.
BENEFITS Cresco Labs offers eligible employees a robust benefits package including major medical, dental and vision insurance, a 401(k)‑match program, FSA/HSA programs, LTD/STD options, life insurance and AD&D. Eligible employees also receive paid holidays, paid time off and may receive annual discretionary bonuses, stock options and employee discount programs. Benefits eligibility for permanent positions may vary by full‑time or part‑time role, location, or position.
PAY RANGE $17 – $17 USD
EEO STATEMENT Cresco Labs is an Equal Opportunity Employer and all applicants will be considered without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran, or disability status.
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