BDC Representative - Sales
Feldman Automotive Group, Columbus, OH, United States
Description
As a BDC (Business Development Center) Representative for Feldman Autmotive, you will play a crucial role in ensuring our customers have a positive experience from the moment they inquire about our products and services. Your excellent communication skills and ability to multitask will allow you to excel in this position and contribute to the success of our dealership.
Responsibilities
Handle incoming phone calls, emails, and chat inquiries from potential and existing customers with professionalism and efficiency
Schedule appointments for customers with our sales team and ensure the necessary information is documented accurately
Follow up with customers to ensure their needs are met and ensure customer satisfaction
Update customer information in our database and maintain accurate records of customer interactions
Collaborate with other departments to ensure seamless customer service experience
Requirements
Excellent verbal and written communication skills
Ability to multitask and work in a fast-paced environment
Proficient in computer skills, including Microsoft Office and customer relationship management (CRM) software
Strong attention to detail and ability to accurately document information
Previous experience in customer service or call center environment preferred
Automotive industry knowledge is a plus
Benefits
Medical, Dental, Vision Insurance
Life Insurance and AD&D
401k
Critical Illness Insurance
Accident Insurance
Short and Long Term Disability
We are an equal opportunity employer and prohibit discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.
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Responsibilities
Handle incoming phone calls, emails, and chat inquiries from potential and existing customers with professionalism and efficiency
Schedule appointments for customers with our sales team and ensure the necessary information is documented accurately
Follow up with customers to ensure their needs are met and ensure customer satisfaction
Update customer information in our database and maintain accurate records of customer interactions
Collaborate with other departments to ensure seamless customer service experience
Requirements
Excellent verbal and written communication skills
Ability to multitask and work in a fast-paced environment
Proficient in computer skills, including Microsoft Office and customer relationship management (CRM) software
Strong attention to detail and ability to accurately document information
Previous experience in customer service or call center environment preferred
Automotive industry knowledge is a plus
Benefits
Medical, Dental, Vision Insurance
Life Insurance and AD&D
401k
Critical Illness Insurance
Accident Insurance
Short and Long Term Disability
We are an equal opportunity employer and prohibit discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.
#J-18808-Ljbffr