HHC-Marksville- Sales Associate
Central Network Retail Group, LLC (CNRG), Marksville, LA, United States
Overview
The Retail Salesperson is responsible for delivering excellent customer service, assisting customers with product selection, and maintaining the store’s appearance. This role plays a key part in achieving sales goals and ensuring customer satisfaction.
Key Duties and Responsibilities
Greet customers and provide friendly, helpful service
Assist customers in locating products and making purchasing decisions
Answer questions about merchandise, pricing, and promotions
Maintain a clean, organized, and well-stocked sales floor
Replenish inventory and organize displays as needed
Follow all company policies and procedures, including loss prevention
Assist with opening and closing duties as required
Handle customer complaints or direct them to a manager when necessary
Stay informed on new products, sales, and store promotions
Smile and greet all customers who enter the department or come within a normal speaking radius of the sales associate
The greeting should include an open-ended question such as “How may I assist you today?” or “What can I help you find today?”
Practice excellent customer service and listen intently to customer needs
Direct customers to the appropriate products for the particular customer need
Build customer confidence by supplying product knowledge and technical assistance as it relates to the selection, use, and installation of products sold by CNRG
Perform sales counter functions such as order entry, special orders, and price lookup
Accept and respond to telephone inquiries from customers in a polite manner that provides the information sought by the customer
Merchandise product on shelves or other fixtures according to corporate or other plan-o-grams
Make new product recommendations to store management based on customer feedback
Write sales orders and special orders using CNRG point-of-sale systems in an appropriate manner and so orders are processed completely and correctly by suppliers the first time
Assist in cycle counting of inventory according to a schedule established by management
Stock shelves with incoming product as necessary
Use CNRG Resource Center to submit instances of items with incorrect retail prices, items that will not scan properly, or items with incorrect descriptions
Safety & Loss Prevention
Possess working knowledge of company and store security measures
Understand common techniques employed by shoplifters or others seeking to defraud the company and remain vigilant about observing suspect activity and reporting it to management
Follow company safety guidelines and basic safety practices at all times. Participate in regular store safety meetings
Qualifications Must be able to perform each duty and responsibility in a satisfactory manner. Qualifications include previous work experience dealing with retail sales or general customer service. Must possess strong math, reading, writing, and speaking skills, and a friendly demeanor. Must possess problem-solving ability and good organizational skills, and must be able to communicate using telephone and e-mail. Basic knowledge of lumber, building materials, or general hardware merchandise is required, and specific departmental expertise is preferred. Must be able to lift and load merchandise weighing up to 100 lbs. for various amounts of time, lift and load merchandise over six feet off the ground, climb a ladder, and maneuver safely at the store. High school diploma or equivalent is preferred.
This job is an hourly position (non-exempt from overtime). Though successful sales associates may be considered for other opportunities within the company, the position carries no guarantee of career progression. The job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee.
Central Network Retail Group, LLC complies with all applicable equal employment laws, including the Americans with Disabilities Act. Qualified individuals with a disability may request reasonable accommodation from the company.
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The Retail Salesperson is responsible for delivering excellent customer service, assisting customers with product selection, and maintaining the store’s appearance. This role plays a key part in achieving sales goals and ensuring customer satisfaction.
Key Duties and Responsibilities
Greet customers and provide friendly, helpful service
Assist customers in locating products and making purchasing decisions
Answer questions about merchandise, pricing, and promotions
Maintain a clean, organized, and well-stocked sales floor
Replenish inventory and organize displays as needed
Follow all company policies and procedures, including loss prevention
Assist with opening and closing duties as required
Handle customer complaints or direct them to a manager when necessary
Stay informed on new products, sales, and store promotions
Smile and greet all customers who enter the department or come within a normal speaking radius of the sales associate
The greeting should include an open-ended question such as “How may I assist you today?” or “What can I help you find today?”
Practice excellent customer service and listen intently to customer needs
Direct customers to the appropriate products for the particular customer need
Build customer confidence by supplying product knowledge and technical assistance as it relates to the selection, use, and installation of products sold by CNRG
Perform sales counter functions such as order entry, special orders, and price lookup
Accept and respond to telephone inquiries from customers in a polite manner that provides the information sought by the customer
Merchandise product on shelves or other fixtures according to corporate or other plan-o-grams
Make new product recommendations to store management based on customer feedback
Write sales orders and special orders using CNRG point-of-sale systems in an appropriate manner and so orders are processed completely and correctly by suppliers the first time
Assist in cycle counting of inventory according to a schedule established by management
Stock shelves with incoming product as necessary
Use CNRG Resource Center to submit instances of items with incorrect retail prices, items that will not scan properly, or items with incorrect descriptions
Safety & Loss Prevention
Possess working knowledge of company and store security measures
Understand common techniques employed by shoplifters or others seeking to defraud the company and remain vigilant about observing suspect activity and reporting it to management
Follow company safety guidelines and basic safety practices at all times. Participate in regular store safety meetings
Qualifications Must be able to perform each duty and responsibility in a satisfactory manner. Qualifications include previous work experience dealing with retail sales or general customer service. Must possess strong math, reading, writing, and speaking skills, and a friendly demeanor. Must possess problem-solving ability and good organizational skills, and must be able to communicate using telephone and e-mail. Basic knowledge of lumber, building materials, or general hardware merchandise is required, and specific departmental expertise is preferred. Must be able to lift and load merchandise weighing up to 100 lbs. for various amounts of time, lift and load merchandise over six feet off the ground, climb a ladder, and maneuver safely at the store. High school diploma or equivalent is preferred.
This job is an hourly position (non-exempt from overtime). Though successful sales associates may be considered for other opportunities within the company, the position carries no guarantee of career progression. The job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee.
Central Network Retail Group, LLC complies with all applicable equal employment laws, including the Americans with Disabilities Act. Qualified individuals with a disability may request reasonable accommodation from the company.
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