Part Time Sales Lead - Concord Mills
Build-A-Bear Workshop, Concord, NC, United States
Description
Sales Lead is a role model Bear Builder who also serves as Floor Leader on Duty during designated shifts. When on duty, the Sales Lead directs Bear Builders, models Experience First® behaviors, and focuses on reaching store sales goals. When not on duty, the Sales Lead performs all Bear Builder responsibilities.
Responsibilities Floor Leader on Duty Role:
Serve as a role model by providing exceptional guest service to ensure a memorable experience
Guide, support, and direct a team of associates to ensure smooth store operations and achievement of sales goals
Model Experience First behaviors
Provide feedback to management on performance and compliance issues that the CWM and AWM must address
Bear Builder Role:
Provide exceptional guest service by actively engaging with guests and using Experience First Make Behaviors
Create a warm and inclusive atmosphere for guests, fostering positive interactions and ensuring satisfaction
Uphold operational excellence by consistently meeting brand standards and guidelines for a seamless experience
Display strong team commitment—being dependable, engaged, and helpful
Qualifications Required Qualifications:
High school diploma or GED equivalent
Availability to work 15‑25 hours per week
Preferred Qualifications:
Build‑A‑Bear store associate experience
Associate’s (or higher) degree in business, management, or related field
Behavioral Traits for Success
Thrives in an Experience First environment
Connects with and inspires others to achieve results
Enjoys meeting and interacting with new people
Possesses a “How can I help” attitude
Strong desire to develop, train, and support others’ success
Exercises good judgment in ambiguous situations
Displays strong initiative and self‑direction
Thrives in a dynamic and changing environment
Able to remain calm when faced with challenging circumstances
Working Environment
Ability to work a flexible retail schedule, including days, evenings, weekends, and holidays
Ability to sit, stand, and move around for the duration of shift
Work environments include indoor/outdoor malls, strip centers, and other retail locations
Lift > 25 pounds
Your Performance Will Be Measured On Your performance will be measured by your ability to support the achievement of store financial goals and comply with company policies, procedures, and standards, including but not limited to:
Decision‑making, judgment, and execution
Ability to create an Experience First culture for guests and associates
Achievement of assigned goals
Consistent execution of operational standards
Stakeholder feedback
#J-18808-Ljbffr
Responsibilities Floor Leader on Duty Role:
Serve as a role model by providing exceptional guest service to ensure a memorable experience
Guide, support, and direct a team of associates to ensure smooth store operations and achievement of sales goals
Model Experience First behaviors
Provide feedback to management on performance and compliance issues that the CWM and AWM must address
Bear Builder Role:
Provide exceptional guest service by actively engaging with guests and using Experience First Make Behaviors
Create a warm and inclusive atmosphere for guests, fostering positive interactions and ensuring satisfaction
Uphold operational excellence by consistently meeting brand standards and guidelines for a seamless experience
Display strong team commitment—being dependable, engaged, and helpful
Qualifications Required Qualifications:
High school diploma or GED equivalent
Availability to work 15‑25 hours per week
Preferred Qualifications:
Build‑A‑Bear store associate experience
Associate’s (or higher) degree in business, management, or related field
Behavioral Traits for Success
Thrives in an Experience First environment
Connects with and inspires others to achieve results
Enjoys meeting and interacting with new people
Possesses a “How can I help” attitude
Strong desire to develop, train, and support others’ success
Exercises good judgment in ambiguous situations
Displays strong initiative and self‑direction
Thrives in a dynamic and changing environment
Able to remain calm when faced with challenging circumstances
Working Environment
Ability to work a flexible retail schedule, including days, evenings, weekends, and holidays
Ability to sit, stand, and move around for the duration of shift
Work environments include indoor/outdoor malls, strip centers, and other retail locations
Lift > 25 pounds
Your Performance Will Be Measured On Your performance will be measured by your ability to support the achievement of store financial goals and comply with company policies, procedures, and standards, including but not limited to:
Decision‑making, judgment, and execution
Ability to create an Experience First culture for guests and associates
Achievement of assigned goals
Consistent execution of operational standards
Stakeholder feedback
#J-18808-Ljbffr