Customer Service Representative
Easterseals-Goodwill Northern Rocky Mountain, Inc., Meridian, ID, United States
Greets and assists guests and/or donors. Retail duties include replenishing stock, removing merchandise, changing and maintaining displays, and keeping the store neat and clean. Performs duties according to ESGW Best Practices. The Customer Service Rep must demonstrate competence in cashiering and be willing to be flexible in work assignments to satisfy store needs. Must be cross‑trained and assist in all aspects of retail operations, as directed.
Responsibilities
Ensures guest service standards are met.
Utilizes the “Guest Ready” book to help keep the store clean and organized.
Acknowledges and greets guests who come within 10 feet.
Asks guests to “Round‑Up” to generate funds to support programs.
Accurately processes guest merchandise–return transactions.
Witnesses Team Member purchases, according to policy.
Monitors potential safety hazards, reports them, and helps correct them.
Assists with Asset Protection measures by acknowledging guests and alerting supervisors/managers of suspicious behaviors.
Applies Guest Service standards; provides a clean and organized work area at check stands.
Demonstrates reliability, communicates constructively, listens actively, and shares willingly with the team.
Requirements
Knowledge of merchandise, cash register operations, and change‑making.
Ability to work with people having different abilities.
Able to perform repetitive tasks independently.
Knowledge of current trends helpful.
Must be able to work flexible hours, days, evenings, and weekends. Available to work all shifts, including weekends and nights.
All positions require the completion of a background check. Acknowledging or having criminal convictions does not constitute an automatic bar to employment.
Physical Requirements
Requires standing, stooping, bending, and carrying for the entire shift (excluding break times).
Requires the use of hands for simple grasping, pushing, pulling, and fine manipulation.
Requires standing, stooping, bending, or carrying for extended periods.
Requires moving 20—100 pounds by lifting, team lifting, or with mechanical assistance.
Requires tolerance to extreme changes in temperature and humidity.
Ability to move independently or with reasonable accommodation within the facility and community.
Applicant must be physically and mentally able to perform all job requirements.
Able to stand, stoop, bend, or carry for extended periods.
Able to move 20—100 pounds by lifting, team lifting, or with mechanical assistance.
Able to go up and down steps.
Tolerance to extreme changes in temperature and humidity.
Experience
0—2 years.
High school or equivalent.
Knowledge of merchandise, cash register operations, and change‑making.
Ability to work with people having different abilities.
Able to perform repetitive tasks independently.
Knowledge of current trends helpful.
Ability to work flexible hours, days, evenings, and weekends. Available to work all desired shifts.
Benefits
Medical, Vision, Dental, and Voluntary Products.
Paid Time Off (PTO).
401(k) Retirement Plan + up to 4% contribution.
Tuition Assistance.
Flexible Spending and Health Savings Accounts.
Employee Wellness Program.
30% Discount at Goodwill Stores.
Equal‑Opportunity Employment Easterseals‑Goodwill (ESGW) is an equal‑opportunity employer and encourages all qualified applicants to apply. We are committed to maintaining a recruitment process that is fair and accessible to everyone.
We do not discriminate based on race, color, religion, sex, gender identity or expression, sexual orientation, national origin, age, disability, genetics, or veteran status, in accordance with applicable laws.
If you need assistance or accommodation during the application process, please inform us, and we will do our best to provide appropriate support.
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Responsibilities
Ensures guest service standards are met.
Utilizes the “Guest Ready” book to help keep the store clean and organized.
Acknowledges and greets guests who come within 10 feet.
Asks guests to “Round‑Up” to generate funds to support programs.
Accurately processes guest merchandise–return transactions.
Witnesses Team Member purchases, according to policy.
Monitors potential safety hazards, reports them, and helps correct them.
Assists with Asset Protection measures by acknowledging guests and alerting supervisors/managers of suspicious behaviors.
Applies Guest Service standards; provides a clean and organized work area at check stands.
Demonstrates reliability, communicates constructively, listens actively, and shares willingly with the team.
Requirements
Knowledge of merchandise, cash register operations, and change‑making.
Ability to work with people having different abilities.
Able to perform repetitive tasks independently.
Knowledge of current trends helpful.
Must be able to work flexible hours, days, evenings, and weekends. Available to work all shifts, including weekends and nights.
All positions require the completion of a background check. Acknowledging or having criminal convictions does not constitute an automatic bar to employment.
Physical Requirements
Requires standing, stooping, bending, and carrying for the entire shift (excluding break times).
Requires the use of hands for simple grasping, pushing, pulling, and fine manipulation.
Requires standing, stooping, bending, or carrying for extended periods.
Requires moving 20—100 pounds by lifting, team lifting, or with mechanical assistance.
Requires tolerance to extreme changes in temperature and humidity.
Ability to move independently or with reasonable accommodation within the facility and community.
Applicant must be physically and mentally able to perform all job requirements.
Able to stand, stoop, bend, or carry for extended periods.
Able to move 20—100 pounds by lifting, team lifting, or with mechanical assistance.
Able to go up and down steps.
Tolerance to extreme changes in temperature and humidity.
Experience
0—2 years.
High school or equivalent.
Knowledge of merchandise, cash register operations, and change‑making.
Ability to work with people having different abilities.
Able to perform repetitive tasks independently.
Knowledge of current trends helpful.
Ability to work flexible hours, days, evenings, and weekends. Available to work all desired shifts.
Benefits
Medical, Vision, Dental, and Voluntary Products.
Paid Time Off (PTO).
401(k) Retirement Plan + up to 4% contribution.
Tuition Assistance.
Flexible Spending and Health Savings Accounts.
Employee Wellness Program.
30% Discount at Goodwill Stores.
Equal‑Opportunity Employment Easterseals‑Goodwill (ESGW) is an equal‑opportunity employer and encourages all qualified applicants to apply. We are committed to maintaining a recruitment process that is fair and accessible to everyone.
We do not discriminate based on race, color, religion, sex, gender identity or expression, sexual orientation, national origin, age, disability, genetics, or veteran status, in accordance with applicable laws.
If you need assistance or accommodation during the application process, please inform us, and we will do our best to provide appropriate support.
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