Customer Service Representative
Easterseals-Goodwill Northern Rocky Mountain Inc., Meridian, ID, United States
Customer Service Representative – Retail
Greets and assists guests and/or donors. Retail duties include replenishing stock, removing merchandise from the sales floor, changing and maintaining displays, and helping keep store neat and clean. Performs duties according to the established Best Practices of ESGW. Requires demonstration of competence in cashiering. Must be willing to be flexible in work assignments to satisfy store needs and cross‑trained to assist in all aspects of retail operations.
Responsibilities
Ensures guest service standards are met.
Uses the "Guest Ready" book to keep the store clean and organized.
Acknowledges and greets guests who come within 10 feet.
Encourages guests to "Round‑Up" to generate funds to support programs.
Accurately processes guest merchandise‑return transactions.
Witnesses team member purchases, according to policy.
Completes quarterly safety analysis.
Monitors potential safety hazards, reports them, and helps correct them.
Assists with asset‑protection measures by acknowledging guests and alerting supervisors/managers of suspicious behaviors.
Applies guest service standards; provides a clean and organized work area at check stands.
Demonstrates reliability, constructive communication, active listening, and willingness to share with the team.
Requirements
Knowledge of merchandise, cash register operations, and change‑making.
Ability to work with people having different abilities.
Able to perform repetitive tasks independently.
Knowledge of current trends helpful.
Must be able to work flexible hours, days, evenings, and weekends. Availability for all shifts (weekends and nights required).
All positions require completion of a background check.
Physical Requirements
Requires standing, stooping, bending, and carrying for the entire shift.
Requires using hands for simple grasping, pushing and pulling, and fine manipulation.
Requires moving 20–100 pounds by lifting, team lifting, or with mechanical assistance.
Requires tolerance to extreme changes in temperature and humidity.
Ability to move independently or with reasonable accommodation within the facility and community.
Must be physically and mentally able to perform all job requirements.
Able to go up and down steps.
Experience
0–2 years.
High school diploma or equivalent.
Experience in merchandise, cash register operations, and change‑making.
Ability to work with people having different abilities.
Able to perform repetitive tasks independently.
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Responsibilities
Ensures guest service standards are met.
Uses the "Guest Ready" book to keep the store clean and organized.
Acknowledges and greets guests who come within 10 feet.
Encourages guests to "Round‑Up" to generate funds to support programs.
Accurately processes guest merchandise‑return transactions.
Witnesses team member purchases, according to policy.
Completes quarterly safety analysis.
Monitors potential safety hazards, reports them, and helps correct them.
Assists with asset‑protection measures by acknowledging guests and alerting supervisors/managers of suspicious behaviors.
Applies guest service standards; provides a clean and organized work area at check stands.
Demonstrates reliability, constructive communication, active listening, and willingness to share with the team.
Requirements
Knowledge of merchandise, cash register operations, and change‑making.
Ability to work with people having different abilities.
Able to perform repetitive tasks independently.
Knowledge of current trends helpful.
Must be able to work flexible hours, days, evenings, and weekends. Availability for all shifts (weekends and nights required).
All positions require completion of a background check.
Physical Requirements
Requires standing, stooping, bending, and carrying for the entire shift.
Requires using hands for simple grasping, pushing and pulling, and fine manipulation.
Requires moving 20–100 pounds by lifting, team lifting, or with mechanical assistance.
Requires tolerance to extreme changes in temperature and humidity.
Ability to move independently or with reasonable accommodation within the facility and community.
Must be physically and mentally able to perform all job requirements.
Able to go up and down steps.
Experience
0–2 years.
High school diploma or equivalent.
Experience in merchandise, cash register operations, and change‑making.
Ability to work with people having different abilities.
Able to perform repetitive tasks independently.
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