Customer Service Representative

St. Luke’s Hospital provides high‑quality, safe patient care and supports professional excellence. This role supports our mission by delivering exceptional service in a call center setting.

Position Summary

Answer patient and third‑party inquiries regarding account status, coverage, and insurance questions.

Enter orders for tests and procedures in Cerner as documented on physician orders or department schedules.

Collect co‑payments, estimate co‑insurance/deductibles, and balances from prior accounts.

Promote teamwork with all members of the healthcare team.

Perform duties consistently with St. Luke’s mission and values.

Education, Experience, & Licensing Requirements Associate degree or equivalent work experience.

Benefits

Day one benefits package

Pension Plan & 401K

Competitive compensation

FSA & HSA options

PTO programs available

Education assistance

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