Customer Service Representative
Packard Culligan Water, Boise, ID, United States
CUSTOMER SERVICE REPRESENTATIVE
Do you thrive working in a fast‑paced environment where each day is different? Do you enjoy interacting with people, solving problems, and listening actively? Culligan Water is seeking an energetic, positive, tech‑savvy Customer Service Representative to support our Boise location. In this role you will assist customers with various requests via phone, email, or in‑person and communicate with other employees, departments, and dealerships to help achieve company‑wide goals and exceed customers’ expectations.
What do CSRs talk to our customers about?
Products and services
Water quality issues or concerns (general knowledge)
Payments, invoices, and collections
Scheduling deliveries and service appointments
What qualities do you need to be a CSR?
Amazing communication skills (phone, email, in‑person)
Quick problem‑solving skills to help customers with unique needs
Strong attention to detail; many components to this role
Desire to become a "water treatment expert" through training
Proficiency in Microsoft Office, data entry, and documentation
Ability to be a team player with a friendly personality
Experience with multiple software systems and coordinating large administrative/accounting functions (preferred)
What can Culligan offer you?
Career advancement through training and development
Competitive base pay, plus commission and quarterly/annual employee incentives
Zero‑deductible medical plans, dental and vision coverage
Wellness program with incentives
401(k) with employer match
Tuition reimbursement and scholarship opportunities
Paid time off and paid holidays
Work‑life balance: Monday‑Friday 8:00 AM–5:00 PM
Fine Print To be a CSR at our dealership you will be subject to a pre‑employment background check and drug screening upon offer of employment. A high school diploma or equivalent is required.
Pay Range $18–$19 USD per hour
EEO Statement Packard Culligan and all of its subsidiaries are equal opportunity employers and do not discriminate against otherwise qualified applicants on the basis of race, color, creed, religion, ancestry, age, sex, marital status, national origin, disability or handicap, genetic, military status or any other basis prohibited by federal, state, or local law.
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What do CSRs talk to our customers about?
Products and services
Water quality issues or concerns (general knowledge)
Payments, invoices, and collections
Scheduling deliveries and service appointments
What qualities do you need to be a CSR?
Amazing communication skills (phone, email, in‑person)
Quick problem‑solving skills to help customers with unique needs
Strong attention to detail; many components to this role
Desire to become a "water treatment expert" through training
Proficiency in Microsoft Office, data entry, and documentation
Ability to be a team player with a friendly personality
Experience with multiple software systems and coordinating large administrative/accounting functions (preferred)
What can Culligan offer you?
Career advancement through training and development
Competitive base pay, plus commission and quarterly/annual employee incentives
Zero‑deductible medical plans, dental and vision coverage
Wellness program with incentives
401(k) with employer match
Tuition reimbursement and scholarship opportunities
Paid time off and paid holidays
Work‑life balance: Monday‑Friday 8:00 AM–5:00 PM
Fine Print To be a CSR at our dealership you will be subject to a pre‑employment background check and drug screening upon offer of employment. A high school diploma or equivalent is required.
Pay Range $18–$19 USD per hour
EEO Statement Packard Culligan and all of its subsidiaries are equal opportunity employers and do not discriminate against otherwise qualified applicants on the basis of race, color, creed, religion, ancestry, age, sex, marital status, national origin, disability or handicap, genetic, military status or any other basis prohibited by federal, state, or local law.
#J-18808-Ljbffr