Customer Service Representative
Summit Fire Protection, Denver, CO, United States
The purpose of the Customer Service Representative position is to provide administrative and general office support and organization to the branch. This is performed through various tasks including being the first point of contact when internal and external customers enter our facility.
Responsibilities
Provide customer service to all internal and external customers, greeting by phone, e‑mail, or in person; welcome and direct visitors to the correct department or personnel; disperse all faxes.
Communicate COD accounts, on‑hold accounts and other pertinent information to the Billing, Accounting and other front‑end Administration teams and to field personnel.
Assist Human Resources with onsite protocol, sending payroll prior to the deadline each pay cycle with correct information, communicating errors without delay, preparing New Hire materials, and returning HR documentation after orientation.
Correctly utilize assigned organization systems, assisting teammates with functionality and acting as the local SME.
Process Certificates of Insurance (COI) and additional insured requests in accordance with company policies and procedures.
Process all incoming and outgoing mail: prepare ground‑mail and UPS for pick‑up, receive and distribute mail.
Track and order office supplies, sending order requests to Corporate for approval.
Process customer payments and perform collection responsibilities as assigned.
Maintain office cleanliness.
Scheduling responsibilities: Process daily open work‑order reports and coordinate technician schedules to maximize full shift coverage.
Manage master schedule including all technicians’ schedules and work orders for immediate review by supervisor and leadership.
Leverage future scheduling with Accounts Receivable concerning past‑due accounts.
Resolve scheduling conflicts by verifying and/or updating account details.
Other duties may be assigned.
Qualifications
High School Diploma or GED, required.
2 years customer service experience.
2 years of professional computer experience.
1 year front desk experience.
1 year scheduling experience (preferred: knowledge of local zip codes and geographic breakdown for scheduling).
Valid driver’s license with an acceptable driving record.
Ability to read, write and communicate in English with employees and customers.
Ability to operate a computer and advanced Microsoft Office (Excel, Word, Outlook) experience.
Must comply with SFP’s Drug and Alcohol policy and background screening requirements.
Physical & Work Environment Requirements Employee will sit for long periods, occasionally bend, kneel, balance, lift
Benefits
Paid Vacation and Holidays
Medical Insurance
Dental Insurance
Vision Insurance
401(k) Plan with Company Match
Flexible Spending Accounts
Long‑Term Disability – Employer Paid
Short‑Term Disability – Employer Paid
Additional Voluntary Ancillary Benefits such as Accident and Hospital Indemnity
Life Insurance for Team Members and Dependents
Employee Assistance Program
Employee Referral Program
Equal Opportunity Employment We are fully committed to equal opportunities for employment to all individuals regardless of race, national origin, gender, religion, sexual orientation, disability, familial status, and any other classification protected under the law. We are an Equal Opportunity, affirmative action employer. We encourage a drug‑free workplace and comply with E‑Verify.
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Responsibilities
Provide customer service to all internal and external customers, greeting by phone, e‑mail, or in person; welcome and direct visitors to the correct department or personnel; disperse all faxes.
Communicate COD accounts, on‑hold accounts and other pertinent information to the Billing, Accounting and other front‑end Administration teams and to field personnel.
Assist Human Resources with onsite protocol, sending payroll prior to the deadline each pay cycle with correct information, communicating errors without delay, preparing New Hire materials, and returning HR documentation after orientation.
Correctly utilize assigned organization systems, assisting teammates with functionality and acting as the local SME.
Process Certificates of Insurance (COI) and additional insured requests in accordance with company policies and procedures.
Process all incoming and outgoing mail: prepare ground‑mail and UPS for pick‑up, receive and distribute mail.
Track and order office supplies, sending order requests to Corporate for approval.
Process customer payments and perform collection responsibilities as assigned.
Maintain office cleanliness.
Scheduling responsibilities: Process daily open work‑order reports and coordinate technician schedules to maximize full shift coverage.
Manage master schedule including all technicians’ schedules and work orders for immediate review by supervisor and leadership.
Leverage future scheduling with Accounts Receivable concerning past‑due accounts.
Resolve scheduling conflicts by verifying and/or updating account details.
Other duties may be assigned.
Qualifications
High School Diploma or GED, required.
2 years customer service experience.
2 years of professional computer experience.
1 year front desk experience.
1 year scheduling experience (preferred: knowledge of local zip codes and geographic breakdown for scheduling).
Valid driver’s license with an acceptable driving record.
Ability to read, write and communicate in English with employees and customers.
Ability to operate a computer and advanced Microsoft Office (Excel, Word, Outlook) experience.
Must comply with SFP’s Drug and Alcohol policy and background screening requirements.
Physical & Work Environment Requirements Employee will sit for long periods, occasionally bend, kneel, balance, lift
Benefits
Paid Vacation and Holidays
Medical Insurance
Dental Insurance
Vision Insurance
401(k) Plan with Company Match
Flexible Spending Accounts
Long‑Term Disability – Employer Paid
Short‑Term Disability – Employer Paid
Additional Voluntary Ancillary Benefits such as Accident and Hospital Indemnity
Life Insurance for Team Members and Dependents
Employee Assistance Program
Employee Referral Program
Equal Opportunity Employment We are fully committed to equal opportunities for employment to all individuals regardless of race, national origin, gender, religion, sexual orientation, disability, familial status, and any other classification protected under the law. We are an Equal Opportunity, affirmative action employer. We encourage a drug‑free workplace and comply with E‑Verify.
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