Customer Service Representative Job
FYZICAL Therapy & Balance Centers, Fort Lee, NJ, United States
Customer Service Representative Job – Fort Lee, NJ 169096
Medical Receptionist / Front Desk We are currently seeking a Medical Receptionist / Front Desk to join our team at our Fort Lee, NJ location. The position involves entering patient data, scheduling, and payment collection in an EMR system. Candidate must project a warm, enthusiastic, and friendly demeanor with clients and team members. Candidates should be comfortable explaining health insurance benefits, answering phones, scheduling, and multitasking.
Responsibilities
Route incoming office communication to the right place: phone, email, fax, mail.
Intake for New Patients. Receive Initial Evals and follow-ups to be scheduled via fax, email, external marketing requests, phone, and live.
Schedule full plans of care after Initial Evals.
Collect co-pays, deductibles, and other over-the-counter payments at the time of visit.
Track referral sources of patients and conversion of referrals into appointments.
Contact the client’s insurance company for verification of insurance benefits and to understand the requirements needed for coverage of physical therapy visits.
Perform other miscellaneous administrative tasks as directed.
Skills & Qualifications
Self-motivating with the ability to proactively and independently handle complex scheduling. Handles tasks through to completion.
Comfortable with handling medical reimbursements/billing process.
Ability to multitask, including assisting patients, and making phone calls to insurance companies to verify insurance benefits for clients.
Listen, speak, and write to team members and patients clearly and concisely.
Ability to maintain a calm and friendly demeanor with clients, insurance companies, and team members.
Genuinely empathetic and caring towards patients.
Honest, speak your mind, and own it, even when controversial. You call out actions inconsistent with our values. You make work fun.
#J-18808-Ljbffr
Medical Receptionist / Front Desk We are currently seeking a Medical Receptionist / Front Desk to join our team at our Fort Lee, NJ location. The position involves entering patient data, scheduling, and payment collection in an EMR system. Candidate must project a warm, enthusiastic, and friendly demeanor with clients and team members. Candidates should be comfortable explaining health insurance benefits, answering phones, scheduling, and multitasking.
Responsibilities
Route incoming office communication to the right place: phone, email, fax, mail.
Intake for New Patients. Receive Initial Evals and follow-ups to be scheduled via fax, email, external marketing requests, phone, and live.
Schedule full plans of care after Initial Evals.
Collect co-pays, deductibles, and other over-the-counter payments at the time of visit.
Track referral sources of patients and conversion of referrals into appointments.
Contact the client’s insurance company for verification of insurance benefits and to understand the requirements needed for coverage of physical therapy visits.
Perform other miscellaneous administrative tasks as directed.
Skills & Qualifications
Self-motivating with the ability to proactively and independently handle complex scheduling. Handles tasks through to completion.
Comfortable with handling medical reimbursements/billing process.
Ability to multitask, including assisting patients, and making phone calls to insurance companies to verify insurance benefits for clients.
Listen, speak, and write to team members and patients clearly and concisely.
Ability to maintain a calm and friendly demeanor with clients, insurance companies, and team members.
Genuinely empathetic and caring towards patients.
Honest, speak your mind, and own it, even when controversial. You call out actions inconsistent with our values. You make work fun.
#J-18808-Ljbffr