Receptionist/Customer Fulfillment Representative
Rexel France, Denver, Colorado, United States, 80285
We are looking for a Receptionist/Customer Fulfillment Representative to join our Rexel USA team in Denver, CO!
Summary The Receptionist/Customer Fulfilment Representative is responsible for acting as part of the branch sales team by providing complex customer support assisting with quotes, order processing, expediting, and other internal and external processes. May also assist with the front desk duties by providing phone coverage and assisting with visitors at the branch.
What You’ll Do
Establish and maintain customer relationships with a wide variety of clients including many Fortune 500 companies
Communicate with customers, suppliers, and internal stakeholders via phone, email, instant message, and web‑based solutions throughout the entire order to remittance process
Assist in continually improving customer service levels which exceeds customer requirements and expectations
Act as an extension of the branch sales team and Global Sales Organization to support key program initiatives and ensures customer satisfaction standards are met
Handle customer inquiries, process orders, and resolve customer issues promptly using root‑cause analysis
Secures market level pricing feedback from customers and provides timely price quotations and/or proposals
Proactively manage customer open order data to maximize fill rates and customer satisfaction
Assist with identifying and executing profitable growth projects to implement for key GSO accounts
Other duties as assigned
Job Duties Disclaimer The information contained in this job description is intended to describe the essential job functions required of those assigned to this job. It is not intended to be an exhaustive list of all responsibilities, duties, knowledge, skills, and abilities needed to perform the job. Please note that management retains the right to assign or reassign duties and responsibilities to this job at any time. The ability to competently perform all the essential duties of the position, with or without reasonable accommodation, demonstrate commitment to effective customer service delivery, integrity, and the ability to work productively as a member of a team or work group are basic requirements of all positions at Rexel USA.
Qualifications What You’ll Need
2+ years of customer service, sales, or related experience
Prior experience in the distribution industry a plus
High School or GED - Required
4 Year / Bachelor’s Degree - Preferred
Knowledge, Skills and Abilities
Customer service oriented with solid verbal and written communication skills
Proven problem solver with strong attention to detail
Demonstrated self‑starter with resilient personal initiative
Desire to assume increasing levels of responsibility
Highly organized with ability to prioritize and manage multiple tasks and deadlines
Strong negotiation and interpersonal skills, including the ability to communicate on all levels within internal and external groups, and influence decisions
Demonstrate high energy and passion for exceeding customer expectations; strong desire to go above and beyond the call of duty
Goal oriented and self‑motivated with ability to work both independently and within a team environment
Proficient computer skills with demonstrated experience with Microsoft Office (Excel), Business Objects, automated order entry systems, and other internet‑based tools
Proven experience in data mining, analyzing, and reporting out on large data sets
Additional Information Physical Demands
Sit: Must be able to remain in a stationary position - Constantly – at least 51%
Walk: Must be able to move about inside/outside office or work location - Frequently – 21% to 50%
Use hands to finger, handle, or feel: Operates a computer and other office machinery - Constantly – at least 51%
Stoop, kneel, crouch, or crawl: Must be able to crouch down to stock shelves, pick up boxes, or position oneself to maintain computers in the lab/under desks/in server closet - None
Climb or balance: Must be able to ascend/descend on a ladder, forklift, pallet jack, or other warehouse equipment - None
Talk, hear, taste, smell: Must be able to use senses to effectively communicate with co‑workers and clients and detect hazardous conditions - Constantly – at least 51%
Weight and Force Demands
Up to 10 pounds - Occasionally – up to 20%
Up to 25 pounds - Occasionally – up to 20%
Up to 50 pounds - None
Working Environment
Exposed to unpleasant or disagreeable physical environment such as high noise level and/or exposure to heat and cold - Occasionally – up to 20%
Exposed to electrical hazards; risk of electrical shock - None
Handles or works with potentially dangerous equipment - None
Travels to offsite locations - Occasionally – up to 20%
Disclaimer “Rexel USA (A VEVRAA Federal Contractor), and its affiliated companies, is an EEO/Disabled/Veterans employer. All qualified candidates will receive consideration for employment without regard to any characteristics protected by law.”
For the state of
Colorado
only, the pay range is
$19.06
to
$28.59 , depending upon qualifications, experience, and other considerations permitted by law.
This role is expected to accept applications for at least five calendar days and may continue to be posted until a qualified applicant is selected or the position has been cancelled.
Our Benefits Include
Medical, Dental, and Vision Insurance
Life Insurance
Short‑Term and Long‑Term Disability Insurance
401K with Employer Match
Paid vacation and sick time
Paid company holidays plus flexible personal days per year
Tuition Reimbursement
Health & Wellness Programs
Flexible Spending Accounts
HSA Accounts
Commuter Transit Benefits
Additional Optional Insurance such as Pet Insurance, Legal Assistance, Critical Illness, Home and Auto Insurance to name a few.
Employee Discount Programs
Professional Training & Development Programs
Career Advancement Opportunities – We like to promote from within
Our goal is to create a workplace where everyone feels respected, valued, and empowered to succeed as we understand that our success and innovation is enhanced by an inclusive and diverse workforce. Rexel USA (A VEVRAA Federal Contractor), and its affiliated companies, is an EEO/Disabled/Veterans employer. All qualified candidates will receive consideration for employment without regard to any characteristics protected by law.
Company Description Rexel USA is one of the largest distributors of electrical products, data communication, and related supplies in the United States. Rexel USA operates its electrical distribution business in the United States through eight Regions that go to market under various banner and trade names, including Rexel, Rexel Automation, Gexpro, Mayer, and Platt Electric Supply. In addition to an online store, Rexel USA has a distribution network of over 460 warehouse storefront locations throughout the U.S.
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Summary The Receptionist/Customer Fulfilment Representative is responsible for acting as part of the branch sales team by providing complex customer support assisting with quotes, order processing, expediting, and other internal and external processes. May also assist with the front desk duties by providing phone coverage and assisting with visitors at the branch.
What You’ll Do
Establish and maintain customer relationships with a wide variety of clients including many Fortune 500 companies
Communicate with customers, suppliers, and internal stakeholders via phone, email, instant message, and web‑based solutions throughout the entire order to remittance process
Assist in continually improving customer service levels which exceeds customer requirements and expectations
Act as an extension of the branch sales team and Global Sales Organization to support key program initiatives and ensures customer satisfaction standards are met
Handle customer inquiries, process orders, and resolve customer issues promptly using root‑cause analysis
Secures market level pricing feedback from customers and provides timely price quotations and/or proposals
Proactively manage customer open order data to maximize fill rates and customer satisfaction
Assist with identifying and executing profitable growth projects to implement for key GSO accounts
Other duties as assigned
Job Duties Disclaimer The information contained in this job description is intended to describe the essential job functions required of those assigned to this job. It is not intended to be an exhaustive list of all responsibilities, duties, knowledge, skills, and abilities needed to perform the job. Please note that management retains the right to assign or reassign duties and responsibilities to this job at any time. The ability to competently perform all the essential duties of the position, with or without reasonable accommodation, demonstrate commitment to effective customer service delivery, integrity, and the ability to work productively as a member of a team or work group are basic requirements of all positions at Rexel USA.
Qualifications What You’ll Need
2+ years of customer service, sales, or related experience
Prior experience in the distribution industry a plus
High School or GED - Required
4 Year / Bachelor’s Degree - Preferred
Knowledge, Skills and Abilities
Customer service oriented with solid verbal and written communication skills
Proven problem solver with strong attention to detail
Demonstrated self‑starter with resilient personal initiative
Desire to assume increasing levels of responsibility
Highly organized with ability to prioritize and manage multiple tasks and deadlines
Strong negotiation and interpersonal skills, including the ability to communicate on all levels within internal and external groups, and influence decisions
Demonstrate high energy and passion for exceeding customer expectations; strong desire to go above and beyond the call of duty
Goal oriented and self‑motivated with ability to work both independently and within a team environment
Proficient computer skills with demonstrated experience with Microsoft Office (Excel), Business Objects, automated order entry systems, and other internet‑based tools
Proven experience in data mining, analyzing, and reporting out on large data sets
Additional Information Physical Demands
Sit: Must be able to remain in a stationary position - Constantly – at least 51%
Walk: Must be able to move about inside/outside office or work location - Frequently – 21% to 50%
Use hands to finger, handle, or feel: Operates a computer and other office machinery - Constantly – at least 51%
Stoop, kneel, crouch, or crawl: Must be able to crouch down to stock shelves, pick up boxes, or position oneself to maintain computers in the lab/under desks/in server closet - None
Climb or balance: Must be able to ascend/descend on a ladder, forklift, pallet jack, or other warehouse equipment - None
Talk, hear, taste, smell: Must be able to use senses to effectively communicate with co‑workers and clients and detect hazardous conditions - Constantly – at least 51%
Weight and Force Demands
Up to 10 pounds - Occasionally – up to 20%
Up to 25 pounds - Occasionally – up to 20%
Up to 50 pounds - None
Working Environment
Exposed to unpleasant or disagreeable physical environment such as high noise level and/or exposure to heat and cold - Occasionally – up to 20%
Exposed to electrical hazards; risk of electrical shock - None
Handles or works with potentially dangerous equipment - None
Travels to offsite locations - Occasionally – up to 20%
Disclaimer “Rexel USA (A VEVRAA Federal Contractor), and its affiliated companies, is an EEO/Disabled/Veterans employer. All qualified candidates will receive consideration for employment without regard to any characteristics protected by law.”
For the state of
Colorado
only, the pay range is
$19.06
to
$28.59 , depending upon qualifications, experience, and other considerations permitted by law.
This role is expected to accept applications for at least five calendar days and may continue to be posted until a qualified applicant is selected or the position has been cancelled.
Our Benefits Include
Medical, Dental, and Vision Insurance
Life Insurance
Short‑Term and Long‑Term Disability Insurance
401K with Employer Match
Paid vacation and sick time
Paid company holidays plus flexible personal days per year
Tuition Reimbursement
Health & Wellness Programs
Flexible Spending Accounts
HSA Accounts
Commuter Transit Benefits
Additional Optional Insurance such as Pet Insurance, Legal Assistance, Critical Illness, Home and Auto Insurance to name a few.
Employee Discount Programs
Professional Training & Development Programs
Career Advancement Opportunities – We like to promote from within
Our goal is to create a workplace where everyone feels respected, valued, and empowered to succeed as we understand that our success and innovation is enhanced by an inclusive and diverse workforce. Rexel USA (A VEVRAA Federal Contractor), and its affiliated companies, is an EEO/Disabled/Veterans employer. All qualified candidates will receive consideration for employment without regard to any characteristics protected by law.
Company Description Rexel USA is one of the largest distributors of electrical products, data communication, and related supplies in the United States. Rexel USA operates its electrical distribution business in the United States through eight Regions that go to market under various banner and trade names, including Rexel, Rexel Automation, Gexpro, Mayer, and Platt Electric Supply. In addition to an online store, Rexel USA has a distribution network of over 460 warehouse storefront locations throughout the U.S.
#J-18808-Ljbffr