Customer Service Representative
Cool Willy's, Tucson, AZ, United States
Job Summary
Are you a driven and enthusiastic individual with a passion for delivering exceptional customer service? Do you thrive in fast‑paced environments and excel at managing high call volumes? If so, we want you to be part of our dynamic team at Cool Willy’s, a leading HVAC and Plumbing provider in Tucson, AZ. This role requires strong communication skills and a customer‑focused attitude to ensure a positive experience for all customers.
Key Responsibilities
Handle High Call Volumes: Efficiently manage a large number of inbound and outbound calls daily, addressing customer inquiries, scheduling service appointments, and providing timely solutions.
Proactive Outbound Communication: Initiate outbound calls to follow up on service inquiries, inform customers about promotions, and ensure customer satisfaction.
Customer Engagement: Build and maintain strong relationships with customers by understanding their needs and providing tailored HVAC service solutions.
Collaboration: Work closely with the dispatch and technician teams to coordinate schedules and ensure seamless service delivery.
Documentation: Accurately record customer interactions, service details, and other relevant information in the company’s CRM system.
Qualifications
Experience: Previous experience in a call center or customer service role, especially in the HVAC or related industry, is preferred.
Communication Skills: Excellent verbal and written communication skills with a friendly and professional demeanor.
High Drive: Self‑motivated with a strong work ethic and the ability to thrive in a fast‑paced environment.
Problem‑Solving: Ability to think quickly, resolve customer issues effectively, and handle stressful situations with composure.
Technical Proficiency: Comfortable using computer systems, scheduling tools, and CRM software.
Benefits and Compensation
Pay: $16.00 – $19.00 per hour
Monthly Bonus
Full Benefits Package (401(k), Health, Vision, etc.)
PTO
On‑the‑job training
Position Details
Job Type: Full‑time
Shift: Day shift, Morning shift
Location: 1435 S. Euclid Ave, Tucson, AZ 85713
Legal Compliance / EEO Statement
Applicants must be authorized to work for ANY employer in the U.S. We are unable to sponsor or take over sponsorship of an employment Visa at this time.
Are you willing to take a drug test in accordance with state and federal laws? * Yes / No
I WILL NOT require sponsorship now or in the future.
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Key Responsibilities
Handle High Call Volumes: Efficiently manage a large number of inbound and outbound calls daily, addressing customer inquiries, scheduling service appointments, and providing timely solutions.
Proactive Outbound Communication: Initiate outbound calls to follow up on service inquiries, inform customers about promotions, and ensure customer satisfaction.
Customer Engagement: Build and maintain strong relationships with customers by understanding their needs and providing tailored HVAC service solutions.
Collaboration: Work closely with the dispatch and technician teams to coordinate schedules and ensure seamless service delivery.
Documentation: Accurately record customer interactions, service details, and other relevant information in the company’s CRM system.
Qualifications
Experience: Previous experience in a call center or customer service role, especially in the HVAC or related industry, is preferred.
Communication Skills: Excellent verbal and written communication skills with a friendly and professional demeanor.
High Drive: Self‑motivated with a strong work ethic and the ability to thrive in a fast‑paced environment.
Problem‑Solving: Ability to think quickly, resolve customer issues effectively, and handle stressful situations with composure.
Technical Proficiency: Comfortable using computer systems, scheduling tools, and CRM software.
Benefits and Compensation
Pay: $16.00 – $19.00 per hour
Monthly Bonus
Full Benefits Package (401(k), Health, Vision, etc.)
PTO
On‑the‑job training
Position Details
Job Type: Full‑time
Shift: Day shift, Morning shift
Location: 1435 S. Euclid Ave, Tucson, AZ 85713
Legal Compliance / EEO Statement
Applicants must be authorized to work for ANY employer in the U.S. We are unable to sponsor or take over sponsorship of an employment Visa at this time.
Are you willing to take a drug test in accordance with state and federal laws? * Yes / No
I WILL NOT require sponsorship now or in the future.
#J-18808-Ljbffr