Customer Service Representative
Dixon Group Europe Ltd. Middle East, Chestertown, MD, United States
Customer Service Representative
Location: 1 Dixon Square, Chestertown, MD 21620
Job Details Work Hours: 8:00 AM to 5:00 PM, Monday through Friday
Pay Range: $18 - $22 per hour
Overview Are you a people person who loves solving problems and creating positive experiences? Join The Dixon Group as a Customer Service Representative in Chestertown, MD! In this role, you’ll be the voice of Dixon—helping customers find solutions, placing orders, and ensuring every interaction reflects our commitment to quality and care. We’re looking for a motivated, detail-oriented individual who enjoys teamwork, takes initiative, and thrives in a fast-paced environment. Whether you’re a recent graduate or looking to grow your career in customer service, we’ll provide the tools and training you need to succeed.
Who We Are The Dixon Group is a global, family-owned manufacturing company with a history of over 100 years of operation in the U.S.A. Based in Chestertown, Maryland, with distribution centers located worldwide. The company has a diverse workforce and a strong values-based culture. As an innovator in the hose coupling industry, our mission is to provide real solutions for our customers while fostering a supportive and collaborative work environment.
We value the contributions of our Military Veterans and proudly employ our nation’s heroes. Veterans are strongly encouraged to apply.
What You’ll Do
Support both internal and external customers with professionalism and care
Respond to customer inquiries via phone and email
Process orders accurately and efficiently
Handle invoicing and accounts receivable functions
Troubleshoot and resolve product or service concerns
Collaborate with team members on special projects and continuous improvements
What We’re Looking For
Associate’s or Bachelor’s degree in a related field of study
2-3 years of experience in customer services or administrative support preferred, but not required
Strong communication and problem-solving skills
Attention to detail and ability to stay organized in a fast-paced setting
A positive, team-oriented attitude
What We Offer
Medical, dental, and vision insurance for you and your family
Competitive salary
Bonus programs
401K retirement plan
Training opportunities
Tuition reimbursement
Paid vacation, PTO, and holidays
Gym reimbursements, and more!
Additional Information The Dixon Group is an equal opportunity employer and complies with all applicable federal, state, and local fair employment practices and laws. Accordingly, to the fullest extent required by applicable law, The Dixon Group strictly prohibits and does not tolerate discrimination against employees, applicants, or any other covered persons.
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Job Details Work Hours: 8:00 AM to 5:00 PM, Monday through Friday
Pay Range: $18 - $22 per hour
Overview Are you a people person who loves solving problems and creating positive experiences? Join The Dixon Group as a Customer Service Representative in Chestertown, MD! In this role, you’ll be the voice of Dixon—helping customers find solutions, placing orders, and ensuring every interaction reflects our commitment to quality and care. We’re looking for a motivated, detail-oriented individual who enjoys teamwork, takes initiative, and thrives in a fast-paced environment. Whether you’re a recent graduate or looking to grow your career in customer service, we’ll provide the tools and training you need to succeed.
Who We Are The Dixon Group is a global, family-owned manufacturing company with a history of over 100 years of operation in the U.S.A. Based in Chestertown, Maryland, with distribution centers located worldwide. The company has a diverse workforce and a strong values-based culture. As an innovator in the hose coupling industry, our mission is to provide real solutions for our customers while fostering a supportive and collaborative work environment.
We value the contributions of our Military Veterans and proudly employ our nation’s heroes. Veterans are strongly encouraged to apply.
What You’ll Do
Support both internal and external customers with professionalism and care
Respond to customer inquiries via phone and email
Process orders accurately and efficiently
Handle invoicing and accounts receivable functions
Troubleshoot and resolve product or service concerns
Collaborate with team members on special projects and continuous improvements
What We’re Looking For
Associate’s or Bachelor’s degree in a related field of study
2-3 years of experience in customer services or administrative support preferred, but not required
Strong communication and problem-solving skills
Attention to detail and ability to stay organized in a fast-paced setting
A positive, team-oriented attitude
What We Offer
Medical, dental, and vision insurance for you and your family
Competitive salary
Bonus programs
401K retirement plan
Training opportunities
Tuition reimbursement
Paid vacation, PTO, and holidays
Gym reimbursements, and more!
Additional Information The Dixon Group is an equal opportunity employer and complies with all applicable federal, state, and local fair employment practices and laws. Accordingly, to the fullest extent required by applicable law, The Dixon Group strictly prohibits and does not tolerate discrimination against employees, applicants, or any other covered persons.
#J-18808-Ljbffr