Customer Service Representative
TEKsystems, Albuquerque, NM, United States
Responsibilities
Handle customer phone calls, emails, and chat lines regarding utility service needs.
Learn up to 5 different software sites/programs.
Take 40‑50 inbound calls a day.
Manage calls related to general service questions, payment/billing arrangements, and connecting or disconnecting service.
Qualifications
Ability to deescalate calls without transferring to management.
1‑2 years of call center experience.
Experience toggling between 3‑5 software programs at one time.
Focus on one‑call resolution.
Job Type & Location
Contract to Hire position based out of Albuquerque, NM.
Pay
The pay range for this position is $17.00 – $17.00/hr.
Workplace Type
This is a fully onsite position in Albuquerque, NM.
Benefits
Medical, dental & vision
Critical Illness, Accident, and Hospital
401(k) Retirement Plan – Pre‑tax and Roth post‑tax contributions available
Life Insurance (Voluntary Life & AD&D for the employee and dependents)
Short and long‑term disability
Health Spending Account (HSA)
Transportation benefits
Employee Assistance Program
Time Off/Leave (PTO, Vacation or Sick Leave)
The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
Application Deadline
This position is anticipated to close on Apr 20, 2026.
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Handle customer phone calls, emails, and chat lines regarding utility service needs.
Learn up to 5 different software sites/programs.
Take 40‑50 inbound calls a day.
Manage calls related to general service questions, payment/billing arrangements, and connecting or disconnecting service.
Qualifications
Ability to deescalate calls without transferring to management.
1‑2 years of call center experience.
Experience toggling between 3‑5 software programs at one time.
Focus on one‑call resolution.
Job Type & Location
Contract to Hire position based out of Albuquerque, NM.
Pay
The pay range for this position is $17.00 – $17.00/hr.
Workplace Type
This is a fully onsite position in Albuquerque, NM.
Benefits
Medical, dental & vision
Critical Illness, Accident, and Hospital
401(k) Retirement Plan – Pre‑tax and Roth post‑tax contributions available
Life Insurance (Voluntary Life & AD&D for the employee and dependents)
Short and long‑term disability
Health Spending Account (HSA)
Transportation benefits
Employee Assistance Program
Time Off/Leave (PTO, Vacation or Sick Leave)
The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
Application Deadline
This position is anticipated to close on Apr 20, 2026.
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