Irrigation Customer Sales & Service Rep I
SiteOne Landscape Supply, Huntsville, AL, United States
Company Overview
SiteOne Landscape Supply is the largest national distributor of landscaping products across the United States and Canada. As a leading supplier of wholesale goods for green industry professionals, we serve those who design, build, and maintain outdoor spaces – from lawns and gardens to golf courses, sports fields, and more. We pride ourselves on knowing our customers and their business better than anyone else and providing them with a one-stop shop of extensive inventory covering irrigation, lighting, turf and landscape maintenance, hardscapes, nursery, and pest control supplies.
We are passionate about delivering an outstanding customer experience and help our customers win. Our associates are the key to our success, and we support them through development programs, benefits, and perks to create a great place to work. With over 700 locations and exciting expansion ahead, now is the perfect time to join and grow stronger together.
Position Overview Our Customer Sales & Service Representatives are knowledgeable, energetic, and consistently deliver the best overall customer experience. To succeed in this role, you need to be passionate and customer obsessed while serving commercial and residential consumers in the green industry.
What You’ll Do
Demonstrate exceptional customer service to all SiteOne customers
Cultivate and manage strong relationships with customers
Assist customers with their questions and needs, either in person, via the phone, or through online ordering
Pull and prepare inventory orders for customer pick up or delivery
70% inside helping customers with trouble shooting and fulfilling orders, 20% outside helping customers load irrigation parts and supplies, and 10% shipping and receiving product inside the warehouse
Proactively identify and capitalize on opportunities to grow sales with current and potential customers
Partner with branch leadership to understand and implement new technologies and ways of working to help positively impact business performance
Assist with merchandising product, managing inventory, and other store tasks while maintaining a safe working environment
Skills We Are Seeking
Minimum of 1 year experience in a retail or wholesale setting, preferred
Excellent customer service skills
Green industry experience or knowledge of landscape, nursery, or irrigation products a plus
Ready and willing to learn and adopt new technologies and ways of working
Ability to think quickly and make sound decisions
Inventory management experience helpful
Must be able to lift a minimum of 50 pounds
High school diploma or equivalent preferred
Compensation & Benefits
Competitive Compensation
Medical, Dental and Vision plans
Paid Time Off and Paid Holidays
DailyPay available
401(k) with company match
Tuition Reimbursement
Lucrative Associate Referral Program
Company Apparel and Work Boot Vouchers
Opportunity for Advancement
Paid Training and Business Certifications Available
Free Counseling Services/Employee Assistance Program
Life Insurance and Short- and Long-Term Disability Insurance
Product Discounts
Most Branches never work Sundays
Equal Employment Opportunity Statement SiteOne Landscape Supply is strongly committed to providing equal employment opportunities for all associates and all applicants for employment. All employment decisions at SiteOne—including those relating to hiring, promotion, transfers, benefits, compensation, placement, and termination—will be made without regard to race, color, national origin, genetic information, creed, sex, sexual orientation, gender, gender identity, religion, age, veteran status, uniform service, pregnancy, disability, or any other factor protected by applicable law.
Starting pay will depend on factors such as location and experience, and will always meet or exceed applicable state and local minimum wage laws.
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We are passionate about delivering an outstanding customer experience and help our customers win. Our associates are the key to our success, and we support them through development programs, benefits, and perks to create a great place to work. With over 700 locations and exciting expansion ahead, now is the perfect time to join and grow stronger together.
Position Overview Our Customer Sales & Service Representatives are knowledgeable, energetic, and consistently deliver the best overall customer experience. To succeed in this role, you need to be passionate and customer obsessed while serving commercial and residential consumers in the green industry.
What You’ll Do
Demonstrate exceptional customer service to all SiteOne customers
Cultivate and manage strong relationships with customers
Assist customers with their questions and needs, either in person, via the phone, or through online ordering
Pull and prepare inventory orders for customer pick up or delivery
70% inside helping customers with trouble shooting and fulfilling orders, 20% outside helping customers load irrigation parts and supplies, and 10% shipping and receiving product inside the warehouse
Proactively identify and capitalize on opportunities to grow sales with current and potential customers
Partner with branch leadership to understand and implement new technologies and ways of working to help positively impact business performance
Assist with merchandising product, managing inventory, and other store tasks while maintaining a safe working environment
Skills We Are Seeking
Minimum of 1 year experience in a retail or wholesale setting, preferred
Excellent customer service skills
Green industry experience or knowledge of landscape, nursery, or irrigation products a plus
Ready and willing to learn and adopt new technologies and ways of working
Ability to think quickly and make sound decisions
Inventory management experience helpful
Must be able to lift a minimum of 50 pounds
High school diploma or equivalent preferred
Compensation & Benefits
Competitive Compensation
Medical, Dental and Vision plans
Paid Time Off and Paid Holidays
DailyPay available
401(k) with company match
Tuition Reimbursement
Lucrative Associate Referral Program
Company Apparel and Work Boot Vouchers
Opportunity for Advancement
Paid Training and Business Certifications Available
Free Counseling Services/Employee Assistance Program
Life Insurance and Short- and Long-Term Disability Insurance
Product Discounts
Most Branches never work Sundays
Equal Employment Opportunity Statement SiteOne Landscape Supply is strongly committed to providing equal employment opportunities for all associates and all applicants for employment. All employment decisions at SiteOne—including those relating to hiring, promotion, transfers, benefits, compensation, placement, and termination—will be made without regard to race, color, national origin, genetic information, creed, sex, sexual orientation, gender, gender identity, religion, age, veteran status, uniform service, pregnancy, disability, or any other factor protected by applicable law.
Starting pay will depend on factors such as location and experience, and will always meet or exceed applicable state and local minimum wage laws.
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