Customer Service Representative II
The Vollrath Company, Sheboygan, WI, United States
The Customer Service Representative provides world-class service through timely responses to customer inquiries, accurate order processing, and creative problem resolution.
ESSENTIAL JOB RESPONSIBILITIES
Provide an industry leading customer service experience to our Channel Partners, End Users, and potential customers while maintaining a positive, proactive, and problem-solving approach to account management.
Receives, prioritizes, and responds to inbound customer inquiries via phone, email, and fax.
Responsible for order management within defined procedures and policies, which includes: order entry, change requests, cancellations, claims, and returns.
Proactively looks to resolve customer concerns or requests for assistance, identifying root cause and prevention.
Responsible for bringing value to the team environment, working with others to complete tasks, projects, and workload on time.
Exercises empowerment to make decisions which benefits both the business and customers’ needs.
Maintains Vollrath & Stoelting product knowledge required to support order management and pre & post sale questions.
Ability to retain information and utilize resources available to find solutions.
Provide support to our Field Sales Personnel.
Demonstrate flexibility and willingness to accept new assignments.
Demonstrates willingness to take initiative for own growth and development.
Provide training and support for new hires
Provide support and mentorship for other associates in the department.
Assigned top-tier accounts and accounts that require a higher level of complexity.
Ability to handle high volume of workload with accuracy.
Support switchboard opening and closing procedures as needed.
All other duties as assigned.
SUPERVISORY RESPONSIBILITIES/DIRECT REPORTS
None.
TRAVEL
None.
QUALIFICATIONS
2 years’ Customer Service experience in a manufacturing setting.
High School Degree or equivalent Required.
Bachelor’s Degree in Business, Supply Chain, or related field preferred.
Demonstrates passion for providing world-class customer service.
Ability to work quickly and accurately under pressure.
Must have superior telephone skills and strong written communication skills.
Strong organizational and multi-tasking abilities.
Strong computer skills including Microsoft and experience working with an ERP system.
Basic knowledge of logistics and shipping functions
Basic technical aptitude (read drawings, understand bill of materials, parts identification).
Must display a strong sense of urgency and follow through.
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ESSENTIAL JOB RESPONSIBILITIES
Provide an industry leading customer service experience to our Channel Partners, End Users, and potential customers while maintaining a positive, proactive, and problem-solving approach to account management.
Receives, prioritizes, and responds to inbound customer inquiries via phone, email, and fax.
Responsible for order management within defined procedures and policies, which includes: order entry, change requests, cancellations, claims, and returns.
Proactively looks to resolve customer concerns or requests for assistance, identifying root cause and prevention.
Responsible for bringing value to the team environment, working with others to complete tasks, projects, and workload on time.
Exercises empowerment to make decisions which benefits both the business and customers’ needs.
Maintains Vollrath & Stoelting product knowledge required to support order management and pre & post sale questions.
Ability to retain information and utilize resources available to find solutions.
Provide support to our Field Sales Personnel.
Demonstrate flexibility and willingness to accept new assignments.
Demonstrates willingness to take initiative for own growth and development.
Provide training and support for new hires
Provide support and mentorship for other associates in the department.
Assigned top-tier accounts and accounts that require a higher level of complexity.
Ability to handle high volume of workload with accuracy.
Support switchboard opening and closing procedures as needed.
All other duties as assigned.
SUPERVISORY RESPONSIBILITIES/DIRECT REPORTS
None.
TRAVEL
None.
QUALIFICATIONS
2 years’ Customer Service experience in a manufacturing setting.
High School Degree or equivalent Required.
Bachelor’s Degree in Business, Supply Chain, or related field preferred.
Demonstrates passion for providing world-class customer service.
Ability to work quickly and accurately under pressure.
Must have superior telephone skills and strong written communication skills.
Strong organizational and multi-tasking abilities.
Strong computer skills including Microsoft and experience working with an ERP system.
Basic knowledge of logistics and shipping functions
Basic technical aptitude (read drawings, understand bill of materials, parts identification).
Must display a strong sense of urgency and follow through.
#J-18808-Ljbffr