Customer Service Representative
ProAmpac Security Products Limited, Clinton, MO, United States
Description
Are you ready to grow your career with a company that values your hard work, safety, and success? Join ProAmpac, a global leader in flexible packaging solutions. We’re more than just a place to work – we’re a team that’s shaping the future of packaging.
About Us ProAmpac is a global leader in flexible packaging – known for our innovation, customer service, and commitment to quality. We serve a wide range of industries with creative, sustainable solutions. Our five core values drive everything we do: Integrity • Intensity • Innovation • Involvement • Impact
We are looking for a full time Customer Service Representative (CSR) that acts as the primary liaison between customers, sales teams, and production. This role ensures accurate order processing, timely delivery, and clear communication regarding product availability, lead times, and order status.
What You’ll Do
Process customer orders, quotes, and changes accurately in ERP systems
Communicate order confirmations, pricing, and delivery timelines
Coordinate with production, warehouse, and logistics teams to ensure on-time fulfillment
Monitor order status and proactively update customers on delays or issues
Handle customer inquiries related to products, specifications, and availability
Resolve order discrepancies, shipping issues, and quality concerns
Work closely with sales representatives to support customer accounts
Maintain detailed and accurate customer and order records
Assist with returns, credits, and warranty claims when needed
Ensure compliance with company policies, production schedules, and shipping procedures
What You Bring
Experience with inventory management or supply chain processes
Familiarity with manufacturing terminology (lead times, production schedules, SKUs)
Experience working with technical or industrial products
Attention to detail
Time management
Customer focus
Team collaboration
Adaptability in a production-driven environment
Self-motivated, creative, and flexible
What We Offer
Competitive compensation with performance-based incentives and retirement savings plans with company match
Customizable group benefits including health, dental, life, disability, and travel insurance
Paid time off
Career development opportunities
A dynamic, inclusive work environment where your voice matters and your growth is supported
Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
This employer is required to notify all applicants of their rights pursuant to federal employment laws.
For further information, please review the Know Your Rights notice from the Department of Labor.
Job Category:
Customer Service
Full-Time
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About Us ProAmpac is a global leader in flexible packaging – known for our innovation, customer service, and commitment to quality. We serve a wide range of industries with creative, sustainable solutions. Our five core values drive everything we do: Integrity • Intensity • Innovation • Involvement • Impact
We are looking for a full time Customer Service Representative (CSR) that acts as the primary liaison between customers, sales teams, and production. This role ensures accurate order processing, timely delivery, and clear communication regarding product availability, lead times, and order status.
What You’ll Do
Process customer orders, quotes, and changes accurately in ERP systems
Communicate order confirmations, pricing, and delivery timelines
Coordinate with production, warehouse, and logistics teams to ensure on-time fulfillment
Monitor order status and proactively update customers on delays or issues
Handle customer inquiries related to products, specifications, and availability
Resolve order discrepancies, shipping issues, and quality concerns
Work closely with sales representatives to support customer accounts
Maintain detailed and accurate customer and order records
Assist with returns, credits, and warranty claims when needed
Ensure compliance with company policies, production schedules, and shipping procedures
What You Bring
Experience with inventory management or supply chain processes
Familiarity with manufacturing terminology (lead times, production schedules, SKUs)
Experience working with technical or industrial products
Attention to detail
Time management
Customer focus
Team collaboration
Adaptability in a production-driven environment
Self-motivated, creative, and flexible
What We Offer
Competitive compensation with performance-based incentives and retirement savings plans with company match
Customizable group benefits including health, dental, life, disability, and travel insurance
Paid time off
Career development opportunities
A dynamic, inclusive work environment where your voice matters and your growth is supported
Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
This employer is required to notify all applicants of their rights pursuant to federal employment laws.
For further information, please review the Know Your Rights notice from the Department of Labor.
Job Category:
Customer Service
Full-Time
#J-18808-Ljbffr