Customer Service Representative
XPO, El Paso, TX, United States
What you’ll need to succeed as a Customer Service Representative at XPO
2 years of customer service experience
Strong computer, typing and 10-key skills
Experience with Microsoft Office
Available to work a variety of shifts, including days, evenings, nights and weekends
Preferred qualifications
Excellent verbal and written communication skills
Pay, benefits and more
Pay starts at $21.53/hour
Full health insurance benefits on day one
Life and disability insurance
Earn up to 13 days PTO in your first year
9 paid company holidays
401(k) option with company match
Education assistance
What you’ll do on a typical day
Bill shipments according to applicable tariffs and pricing agreements
Recognize and resolve documentation errors
Assist customers with inquiries, including tracing shipments, rate quotes, tariff discrepancies and billing and invoicing questions
Perform general clerical duties as assigned, including answering and directing phone calls, filing, data entry and billing
Process over, short and damaged freight and related documentation for customer resolution
Customer Service Representatives are required to
Walk and/or stand for extended periods on a loading dock that is not climate-controlled and may be slippery
Equal Opportunity Employment We are proud to be an Equal Opportunity employer. Qualified applicants will receive consideration for employment without regard to race, sex, disability, veteran or other protected status.
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2 years of customer service experience
Strong computer, typing and 10-key skills
Experience with Microsoft Office
Available to work a variety of shifts, including days, evenings, nights and weekends
Preferred qualifications
Excellent verbal and written communication skills
Pay, benefits and more
Pay starts at $21.53/hour
Full health insurance benefits on day one
Life and disability insurance
Earn up to 13 days PTO in your first year
9 paid company holidays
401(k) option with company match
Education assistance
What you’ll do on a typical day
Bill shipments according to applicable tariffs and pricing agreements
Recognize and resolve documentation errors
Assist customers with inquiries, including tracing shipments, rate quotes, tariff discrepancies and billing and invoicing questions
Perform general clerical duties as assigned, including answering and directing phone calls, filing, data entry and billing
Process over, short and damaged freight and related documentation for customer resolution
Customer Service Representatives are required to
Walk and/or stand for extended periods on a loading dock that is not climate-controlled and may be slippery
Equal Opportunity Employment We are proud to be an Equal Opportunity employer. Qualified applicants will receive consideration for employment without regard to race, sex, disability, veteran or other protected status.
#J-18808-Ljbffr