Senior Manager User Storytelling & Experience Design Job at Zebra Technologies i

Position Overview The Senior Manager User Storytelling and Experience Design drives customer‑centric experience initiatives by leading the creation of high‑impact visual narratives, storyboards, personas, journey maps, and multimedia assets that support enterprise‑level product and solution strategies. Operating within the Chief Technology Office, this role partners closely with research, engineering, product, and business stakeholders to translate customer insights into compelling, actionable design artifacts. This role requires deep expertise in UX design, exceptional storytelling ability, and the capacity to influence cross‑functional teams. The Senior Manager UX Design must be able to architect end‑to‑end experiences, synthesize qualitative insights, and communicate vision to senior leadership while maintaining a high bar for design quality across a complex portfolio of work. This role is a hybrid position and requires a minimum of three days per week in one of the Zebra office locations listed below: Zebra reserves the right to modify your work location based on business need. Location Lincolnshire, IL Holtsville, NY Austin, TX Kennesaw, GA Responsibilities Coordinate projects across multiple business units and ensure that designers are meeting deliverables. Coordinate UX storytelling and design efforts across multiple business units, ensuring alignment and timely delivery. Lead discussions and drive collaboration across engineering, product, marketing, and research teams. Present UX vision, customer narratives, and design strategy to internal stakeholders and customers; lead regular check‑ins to share progress. Serve as a senior‑level design expert who guides teams through complex decisions and elevates design quality across the organization. Attend customer interviews and research sessions to observe behaviors, capture detailed notes, and identify emerging themes. Synthesize qualitative input into structured insights that inform product, marketing, and experience decisions. Partner with research leads to validate findings and ensure accuracy, context, and alignment with strategic objectives. Create high‑quality personas, customer journey maps, experience flows, and storyboards based on observed interviews and research findings. Produce executive‑ready presentations, videos, motion graphics, and multimedia assets that communicate customer insights in compelling ways. Develop visual narratives that simplify complex concepts and resonate with both technical and non‑technical audiences. Maintain high standards of visual design quality across all deliverables and ensure alignment with brand guidelines. Lead all stages of the design development process, from early conceptual exploration through research validation, prototyping, and final execution. Work with engineering leadership to ensure designs are implemented using Agile best practices. Make informed tradeoffs on design decisions in collaboration with product and engineering stakeholders. Manage multiple design projects autonomously, setting deadlines, milestones, and expectations. Support resource planning, capacity discussions, and workflow coordination across design and production teams. Drive process optimization efforts, including workflow improvements, template creation, and design system alignment. Collaborate on schedules and budgets to ensure on‑time delivery of projects. Maintain a structured repository of personas, journey maps, storyboards, and multimedia artifacts for organizational reuse. Ensure documentation, templates, and processes are up‑to‑date, accessible, and consistently applied across teams. Support planning and scoping of research‑related deliverables, including timelines, expectations, and quality standards. Qualifications Minimum Qualifications: Bachelor’s degree or certificate in Human‑Computer Interaction (HCI), Design, Visual Communication, or equivalent. 12+ years of professional experience as a user storytelling and experience design including senior‑level leadership through influence. Key Skills and Competencies Strong problem‑solving and conceptual development ability, with experience guiding work from concept through production. Ability to architect complex product ecosystems and customer experiences. Exceptional visual communication and multimedia design skills (presentations, video, motion graphics). Strong communication skills, including written, verbal, and executive‑level presentation abilities. Ability to manage project schedules, roadmaps, and cross‑functional alignment. Ability to influence without authority and drive outcomes across multiple teams. Ability to make design tradeoffs in collaboration with product and engineering stakeholders. EEO Statement Zebra is an equal opportunity employer. All qualified candidates will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, protected veteran status, or any other basis prohibited by law. If you are an individual with a disability and need assistance in applying for a position, please contact us at workplace.accommodations@zebra.com. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform crucial job functions, and to receive other benefits and privileges of employment. Zebra is a federal contractor and is committed to an alcohol and drug free workplace. As a result, all U.S. based employees are subject to the Drug and Alcohol Free Workplace Policy and Procedure. Zebra Technologies is committed to ensuring equal access and participation for people with disabilities. We are committed to treating people with disabilities in a way that allows them to maintain their dignity and independence. We are also committed to giving people with disabilities the same opportunity to access our services and allowing them to benefit from the same services, in the same place and in a similar way as other clients. We will do so by removing and preventing barriers to accessibility and meeting our accessibility requirements under the Accessibility for Ontarians with Disabilities Act and Ontario’s accessibility laws. In keeping with these commitments, for any applicant, employee or customer that needs accessibility assistance, kindly direct all inquiries to workplace.acc@zebra.com. Salary USD 157000.00 - USD 235400.00 Yearly #J-18808-Ljbffr