Customer Service Representative

Illinois Tool Works - 15901 West 147th Street - Responsibilities: Proactive daily communication with the customer, production and shipping to ensure on-time delivery of product and problem resolution.; Handling Payments and Invoicing Process payments, provide detailed invoices, and manage any billing discrepancies.; Maintaining Customer Records Update customer files, and related documentation for future reference.; Process hardcopies of purchase orders.; Develop and maintain good working relationships with both internal and external customers.