Representative, Customer Service (Part-Time)
DiversityJobs Inc, Des Moines, IA, United States
Description
The
Customer Service Representative (CSR)
is responsible for delivering Modern Aviation's Seven Star Service by providing exceptional, professional, and personalized support to private and corporate aviation customers. This role serves as the first point of contact for customers and flight crews, manages service requests, and ensures a positive, seamless experience within the FBO, even in fastpaced or highpressure situations.
Customer Service Operations & Service Delivery
Deliver proactive, personalized service to private and corporate aviation clientele
Meet, greet, and assist passengers and flight crews with professionalism and care
Arrange services including hotel accommodations, catering, and ground transportation
Coordinate aircraft services such as fuel, hangar storage, and other operational requests
Educate customers on available services, promotions, and programs
Answer customer questions, resolve concerns, and provide service recovery as needed
Flight Coordination & Administrative Support
Input trip details into scheduling software and update customer information as required
Track flights using online databases to ensure timely service delivery
Process customer invoices accurately and promptly
Verify and coordinate service orders to support ontime departures
Maintain strong working relationships with local service providers such as hotels, rental car agencies, and restaurants
Communication & Teamwork
Communicate effectively via airtoground and groundtoground radio, phone, and email
Use sound judgment to make timely decisions consistent with company policies and procedures
Coordinate closely with Line Service, Operations, and leadership teams
Maintain positive, collaborative working relationships with teammates
Perform additional duties as assigned to support operational needs
Customer Experience & Facility Support
Maintain lobby appearance, ensuring a clean, welcoming environment
Keep snacks, beverages, and customer amenities stocked and presentable
Represent the Modern Aviation brand with professionalism, positivity, and pride at all times
Qualifications
Must be at least
18 years of age
Valid driver's license
Ability to work
weekends and holidays ; ~10 hours per week
Strong verbal and written communication skills
Intermediate proficiency with Microsoft Office products
Strong multitasking, organizational, and decisionmaking skills
Negotiation and sales skills
Previous customer service experience preferred
Basic knowledge of aircraft types and aircraft servicing practices preferred
Working conditions and physical demands for this role -
This position operates primarily in a professional office environment and routinely uses standard office equipment such as computers, phones, and printers. The role also requires performing certain tasks outdoors in all types of weather conditions.
Note: The statements above are intended to describe the general nature and level of work being performed by people assigned to the job. They are not construed to be an exhaustive list of responsibilities, duties and skills required of personnel. Furthermore, they do not establish a contract for employment and are subject to change at the discretion of the employer.
Predictive Index Assessment -
Please click on the link below to complete a behavioral assessment.
This step is required.
https://assessment.predictiveindex.com/bo/804D/CustomerServiceRepresentative_Jul2025_231050
Modern Aviation's Pay Range
-
$17- $18/hr.
*Part-time, Seasonal, and Variable positions are not eligible for health benefits.
The Modern Aviation pay range for this job level is a general guideline only and not a guarantee of compensation or salary. Additional factors considered in extending an offer include (but are not limited to) responsibilities of the job, education, experience, knowledge, skills, and abilities, as well as internal equity, alignment with market data, or other laws.
Equal Employment Opportunity -
Modern Aviation is committed to providing equal employment opportunities to all qualified applicants and employees. Employment decisions are made without regard to race, color, religion, sex, sexual orientation, gender identity or expression, national origin, age, disability, protected veteran status, or any other status protected by applicable federal, state, or local laws. Reasonable accommodations may be provided to enable individuals with disabilities to perform the essential functions of the role.
Applicants must be legally authorized to work in the United States for any employer. Modern Aviation is unable to sponsor or assume sponsorship of an employment visa.
If you require accommodations during the interview process or have questions, please contact
careers@modern-aviation.com
.
The
Customer Service Representative (CSR)
is responsible for delivering Modern Aviation's Seven Star Service by providing exceptional, professional, and personalized support to private and corporate aviation customers. This role serves as the first point of contact for customers and flight crews, manages service requests, and ensures a positive, seamless experience within the FBO, even in fastpaced or highpressure situations.
Customer Service Operations & Service Delivery
Deliver proactive, personalized service to private and corporate aviation clientele
Meet, greet, and assist passengers and flight crews with professionalism and care
Arrange services including hotel accommodations, catering, and ground transportation
Coordinate aircraft services such as fuel, hangar storage, and other operational requests
Educate customers on available services, promotions, and programs
Answer customer questions, resolve concerns, and provide service recovery as needed
Flight Coordination & Administrative Support
Input trip details into scheduling software and update customer information as required
Track flights using online databases to ensure timely service delivery
Process customer invoices accurately and promptly
Verify and coordinate service orders to support ontime departures
Maintain strong working relationships with local service providers such as hotels, rental car agencies, and restaurants
Communication & Teamwork
Communicate effectively via airtoground and groundtoground radio, phone, and email
Use sound judgment to make timely decisions consistent with company policies and procedures
Coordinate closely with Line Service, Operations, and leadership teams
Maintain positive, collaborative working relationships with teammates
Perform additional duties as assigned to support operational needs
Customer Experience & Facility Support
Maintain lobby appearance, ensuring a clean, welcoming environment
Keep snacks, beverages, and customer amenities stocked and presentable
Represent the Modern Aviation brand with professionalism, positivity, and pride at all times
Qualifications
Must be at least
18 years of age
Valid driver's license
Ability to work
weekends and holidays ; ~10 hours per week
Strong verbal and written communication skills
Intermediate proficiency with Microsoft Office products
Strong multitasking, organizational, and decisionmaking skills
Negotiation and sales skills
Previous customer service experience preferred
Basic knowledge of aircraft types and aircraft servicing practices preferred
Working conditions and physical demands for this role -
This position operates primarily in a professional office environment and routinely uses standard office equipment such as computers, phones, and printers. The role also requires performing certain tasks outdoors in all types of weather conditions.
Note: The statements above are intended to describe the general nature and level of work being performed by people assigned to the job. They are not construed to be an exhaustive list of responsibilities, duties and skills required of personnel. Furthermore, they do not establish a contract for employment and are subject to change at the discretion of the employer.
Predictive Index Assessment -
Please click on the link below to complete a behavioral assessment.
This step is required.
https://assessment.predictiveindex.com/bo/804D/CustomerServiceRepresentative_Jul2025_231050
Modern Aviation's Pay Range
-
$17- $18/hr.
*Part-time, Seasonal, and Variable positions are not eligible for health benefits.
The Modern Aviation pay range for this job level is a general guideline only and not a guarantee of compensation or salary. Additional factors considered in extending an offer include (but are not limited to) responsibilities of the job, education, experience, knowledge, skills, and abilities, as well as internal equity, alignment with market data, or other laws.
Equal Employment Opportunity -
Modern Aviation is committed to providing equal employment opportunities to all qualified applicants and employees. Employment decisions are made without regard to race, color, religion, sex, sexual orientation, gender identity or expression, national origin, age, disability, protected veteran status, or any other status protected by applicable federal, state, or local laws. Reasonable accommodations may be provided to enable individuals with disabilities to perform the essential functions of the role.
Applicants must be legally authorized to work in the United States for any employer. Modern Aviation is unable to sponsor or assume sponsorship of an employment visa.
If you require accommodations during the interview process or have questions, please contact
careers@modern-aviation.com
.