Debit Card Specialist I
Towne Family of Companies, Suffolk, VA, United States
Debit Card Specialist I Job Category: Clerical Office/Admin Requisition Number: DEBIT008065
Full-Time On-site VA1-6005 HarbourViewBlvd Suffolk, VA 23435, USA
Description Primary Purpose:
The Debit Card Specialist I is responsible for supporting the bank with debit card and ATM related services, including card activation, transaction inquiries, fraud monitoring, maintenance, dispute and issue resolution. This role ensures a high level of member satisfaction while maintaining compliance with banking regulations and security standards.
Essential Responsibilities:
Assist bankers and members with debit card activation, PIN setup, and account access
Handle inquiries regarding transactions, declined purchases, and account balances
Investigate and resolve disputes and unauthorized transactions
Monitor and respond to potential fraud alerts and suspicious activity
Process requests for card replacements, reissues, or cancellations
Educate customers on card usage, security practices, and digital banking tools
Document all interactions accurately in internal systems
Collaborate with fraud prevention and compliance teams when necessary
Monitor ATM network performance to ensure uptime, availability, and functionality
Diagnose and resolve ATM hardware, software, and connectivity issues
Coordinate with third-party vendors for repairs, upgrades, and installations
Manage ATM cash levels, balancing, and replenishment schedules
Perform routine maintenance, updates, and system testing
Maintain transaction reporting, service records, and incident reports
Support ATM software updates, patches, and new feature rollouts
Ensure compliance with banking regulations, security standards, and internal policies
Adheres to applicable federal laws, rules, and regulations including those related to Anti-Money Laundering (AML) and the Bank Secrecy Act (BSA).
Other duties as assigned.
Minimum Required Skills & Competencies:
Computer Skills (Word and Excel)
Excellent organizational skills and attention to detail
Time Management Skills
Excellent Member Service Skills
Works independently but recognizes when to consult with management
High degree of personal integrity
Desired Skills & Competencies:
Self-motivated.
Previous Banking Experience
Previous bank operational experience
Attention to detail.
High level of organization and follow through.
Physical Requirements:
Express or exchange ideas by means of the spoken word via email and verbally.
Exert up to 10 pounds of force occasionally, use your arms and legs, and sit most of the time.
Have close visual acuity to perform activities such as analyzing data, viewing a computer terminal, reading, and preparing documentation.
Not substantially exposed to adverse environmental conditions.
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential responsibilities of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform essential responsibilities.
Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.
Full-Time On-site VA1-6005 HarbourViewBlvd Suffolk, VA 23435, USA
Description Primary Purpose:
The Debit Card Specialist I is responsible for supporting the bank with debit card and ATM related services, including card activation, transaction inquiries, fraud monitoring, maintenance, dispute and issue resolution. This role ensures a high level of member satisfaction while maintaining compliance with banking regulations and security standards.
Essential Responsibilities:
Assist bankers and members with debit card activation, PIN setup, and account access
Handle inquiries regarding transactions, declined purchases, and account balances
Investigate and resolve disputes and unauthorized transactions
Monitor and respond to potential fraud alerts and suspicious activity
Process requests for card replacements, reissues, or cancellations
Educate customers on card usage, security practices, and digital banking tools
Document all interactions accurately in internal systems
Collaborate with fraud prevention and compliance teams when necessary
Monitor ATM network performance to ensure uptime, availability, and functionality
Diagnose and resolve ATM hardware, software, and connectivity issues
Coordinate with third-party vendors for repairs, upgrades, and installations
Manage ATM cash levels, balancing, and replenishment schedules
Perform routine maintenance, updates, and system testing
Maintain transaction reporting, service records, and incident reports
Support ATM software updates, patches, and new feature rollouts
Ensure compliance with banking regulations, security standards, and internal policies
Adheres to applicable federal laws, rules, and regulations including those related to Anti-Money Laundering (AML) and the Bank Secrecy Act (BSA).
Other duties as assigned.
Minimum Required Skills & Competencies:
Computer Skills (Word and Excel)
Excellent organizational skills and attention to detail
Time Management Skills
Excellent Member Service Skills
Works independently but recognizes when to consult with management
High degree of personal integrity
Desired Skills & Competencies:
Self-motivated.
Previous Banking Experience
Previous bank operational experience
Attention to detail.
High level of organization and follow through.
Physical Requirements:
Express or exchange ideas by means of the spoken word via email and verbally.
Exert up to 10 pounds of force occasionally, use your arms and legs, and sit most of the time.
Have close visual acuity to perform activities such as analyzing data, viewing a computer terminal, reading, and preparing documentation.
Not substantially exposed to adverse environmental conditions.
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential responsibilities of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform essential responsibilities.
Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.